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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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I'm happy with the quality of the digital conversion. I have had some trouble with the website. My albums were listed in 2 rows, and when I clicked the 3 dots to download the albums in the second row, the web page would not scroll down far enough to select "download". I had to reduce the size of the webpage to see the "download" button. Still, it was great to be able to watch home movies I haven't seen not seen in a very long time.
They did a great job digitizing my home movies and making them available online. So thankful I have them to view anytime I want and know the tapes won't get damaged and unwatchable. Thanks!
Thank you so much Brandy! We’re thrilled to hear you’re happy with the results. It’s truly an honor to help preserve and protect your precious memories.
The cost of mailing the materials back and forth ($16.50 plus $28) seems expensive and out of line with the charges for converting the film and photos to digital. Granted, I took advantage of the 50% off sale. It seems rather high and does not require the equipment, man power & expertise of converting the originals. In the future, the mailing costs may be a game breaker for what I choose to convert.
Thank you, Sandra, for your thoughtful feedback about the mailing costs. We truly understand how those expenses can add up and really appreciate you sharing your experience so honestly. We use FedEx as out shipper to help ensure your materials arrive safely each way. We’re continuously reviewing our shipping options to keep them as affordable as possible without compromising safety.
Memories from 1995 stuck on videos un able to watch: Have only watched a few, but has been a wonderful experience. Even was able to send a sneak peak to my daughter via message, and she was able to view. So far love the app
Thank you so much, Tonya, for sharing your wonderful experience. We’re thrilled the app made it easy to share those moments with your daughter!
I had zero digital copies of baby photos of my son. All I had was some hard copies and some CDs. IMemories was able to pull photos off all the CDs except one. The scans of the hard copy photos were not the best--I could get better scans using my scanner but just didn't want to spend the time doing it. And I wouldn't have placed an order at all if I didn't have a 50% off coupon. So, worth the price (with the discount) just because it saved me the hassle of doing it myself and they were able to pull long-lost photos off the CDs. I'm so glad I finally have digital photos of my son that I can pass down to him.
Thank you so much, Ruth, for sharing your experience! We’re delighted we could help preserve those special memories and make it easier for you to create digital keepsakes of your son's photos.
When i submitted my video tapes for digitalization, I received a note on the status section that a number fo them had to be sent for extra care to a specialized team. These tapes then took several weeks to be converted (not longer than you website promises) with some coming out with lower quality (diagonal lines). I approached the support team on this (see comment below). It would have helped if the specialized team had sent me a note before that when the digitalization was completed explaining some of the problems they had with my tapes (20-25 years old) and that this was the reason some came out at lower viewing quality. Thu=is way I would not ahve had to chase the support team.
Jan, thank you for your thoughtful feedback and for recognizing the care we take with older tapes. We're sorry for the delayed communication regarding quality concerns and appreciate you bringing this to our attention; your trust matters deeply, and we'll work to improve clarity so you never have to chase answers.
I was nervous to send in original tapes to imemories but the customer service agent assured me that they received them and they were being processed. So glad I spoke to an actual person.
Thank you, Janie, for sharing your experience. We’re thrilled to hear that our team provided reassuring support and that you felt confident throughout the process.
I have sent 11 trays of slides to iMemories in 6 different shipments over about a year and a half. They have digitized them with perfect results and have timely returned my original slides in perfect condition. I highly recommend iMemories.
Rachel, thank you so much for your heartfelt recommendation and continued trust. We're delighted to hear the quality met your expectations.
I sent in 10 VHS tapes and received all of them digitally, plus received my VHS tapes back. These old videos are going to be amazing gifts for Christmas.
Erwin, thank you so much for your kind words. We're truly thrilled to have helped preserve those precious memories and honored to be part of your holiday gifting.
I have a lot of Albums from the 60s, 70s, 80s. So, I expect to submit more orders as I work through the albums. Most of my Albums are 8.5 x 11 size pages with multiple photos per page and double-sided!
Thanks!
Thank you so much, Robert! It’s fantastic to hear that the albums turned out just the way you hoped.
Can't imagine the beauty of being able to have family anywhere in the world see these videos! The quality ease of using is priceless.
Brandee, thank you for sharing how our service helped reconnect your family worldwide, that connection truly means everything.
It started out with excitement and ended with disappointment as you were only able to convert about half of the 24 items I provided.
Andrew, thank you for sharing your experience. We’re sorry some items couldn’t be digitized due to copyright laws, but we appreciate your understanding and are glad we could provide credit for those.
I received all my things back and have loved being able to see Super 8 movies of my family, especially those that I didn't get a chance to meet.
Thank you so much for your kind words and for sharing how meaningful it is to revisit those precious memories. We truly appreciate your trust.
If I had to do this project of transferring photos to be digital, it would probably have taken me hours to days to weeks, maybe even months to get it done.
Thank you so much for your kind words, Margot! We’re thrilled to have saved you time and effort, and we look forward to helping preserve more of your precious memories in the future.
I purchased the AI enhancement for my digital conversion of my VHS family movies. I expected a bit more sharpness in the finished product. I understand it was probably the quality of the tape. All other services have been great.
Thank you for your thoughtful feedback, Deborah. We’re glad to hear you were pleased with the overall service and appreciate your understanding about original tape quality impacting sharpness. It means a lot to us to know our efforts have made a positive difference in preserving your treasured family memories.
Super excelente me encanto todo muy rapido y excelente ayuda enel seguimirnto de mis productos lo recomiendo 100%
Gracias, Rossy, por compartir tu experiencia tan positiva. Nos alegra mucho saber que el proceso fue rápido y que recibiste el apoyo necesario para el seguimiento de tus productos.
I started to try to convert all of these myself but OMG, I had many problems. These folks did everything for me and so beautifully, too. I cry tears of joy when I watch these videos. Lovely experience from beginning to end.
Lonnie, thank you so much for trusting us with your cherished videos and sharing your heartfelt experience. It truly means the world to know we could help bring such joy and these special moments back to life for you.
The whole experience was as I had hoped. All video transfers were completed and very happy with the outcome. Service was very prompt..
That’s great to hear Howard! We’re thrilled your videos transferred nicely and you’re happy with the results. Thanks for choosing iMemories!
I am so happy to be able to watch all of my videos from one platform. I have recommended you guys to numerous people. I just sent my third set! Thank you so much!
Hayley, we’re thrilled to hear you're loving how easy it’s become to enjoy all your videos and that you’ve shared the word with others, that means the world to us! Thank you so much for trusting us with your third set; we’re excited to help keep your memories beautifully preserved.
I am happy with the quality of the converted videos and slides. I was impressed with how the video content was separated into titles that i jad listed on the cases. Wow! I am also pleased with how quickly the "hard copies" were returned to me. Great work!
Thank you! We’re so glad you’re happy with the quality, labeling, and quick return of your originals. We appreciate your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sheila, it’s wonderful to hear that being able to revisit those cherished home movies brought you joy. Thank you for sharing your experience with the website, I’ll pass this along to our team so we can make the process smoother and more intuitive. Your feedback means a lot.