business logo of Instagram

InstagramReviews 461

2.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Instagram?
grey star
grey star
grey star
grey star
grey star

Instagram Reviews Summary

The overall reputation of the company reflects significant dissatisfaction, primarily due to a perceived lack of effective customer support and transparency. Customers frequently express frustration with automated responses and difficulty in resolving account issues, leading to feelings of neglect and confusion. Additionally, concerns about the prevalence of fake accounts and content moderation practices contribute to a toxic user experience. On a positive note, some users appreciate the platform's visual appeal and connectivity features. However, the overarching sentiment indicates a growing discontent with the company's responsiveness and commitment to user well-being, suggesting a need for improved customer engagement strategies.

This summary is generated by AI, based on text from customer reviews

service
171
value
153
shipping
122
returns
116
quality
154

We monitor reviews for authenticity

Kansas
2 reviews
12 helpful votes
Follow gunner b.
Unfollow gunner b.
Share Review
Report Review

Garbage
February 1, 2024

Any comment is marked as spam. Reporting racist comments against white people somehow isn't spam and is ok. Another trash liberal agenda company

Date of experience: February 1, 2024
Canada
18 reviews
40 helpful votes
Follow Rob S.
Unfollow Rob S.
Share Review
Report Review

Posts go nowhere. And even if it sez your photo is shared, it is not shared. See a hashtag that several days ago had content from more than one small business. After I upkoaded my photo to this hashtab, all of the content disappeared. See my screengrab.

Date of experience: February 1, 2024
GB
3 reviews
14 helpful votes
Follow wiki r.
Unfollow wiki r.
Share Review
Report Review

I admit I am baffled about how this website is popular. Possibly just meta (met a) and historic (people are used to it). People may use this website because they don't realise how bad it is

To anyone who uploads content - to let you know meta have removed the search facility. That means any hashtags you use, don't mean anything, your content cannot be found because there is no search feature, you're shouting into the void

The user interface is the worst possible thing you can imagine. No search, no next page. Since no one can find your content, your photo album is essentially private. No one can find your content because they removed the search feature, which to be honest was always awful, but barely functional

Quick, tiktok is doing something. We need to copy it. My names zuckerberg and I have no business plan

Date of experience: January 21, 2024
Rhode Island
1 review
5 helpful votes
Follow Brandon K.
Unfollow Brandon K.
Share Review
Report Review

Instagram are cowards. They hate pages that disagree with them politically or on moral issues and WRONGFULLY delete comments as SPAM when they are never violating their Community Guidelines.

Appeals button is a middle finger. Then they censor you from speaking for 24 hrs for "their definition" of "crimes" committed. They biasly cast sentence based on prejudice paranoia.

Their needs to be laws set in play for digital harassment by the makers of the app.

1 star, the Z's need to apologize for their violations.

Date of experience: January 16, 2024
Texas
1 review
0 helpful votes
Follow Neo C.
Unfollow Neo C.
Share Review
Report Review

Scammer black mailer
January 7, 2024

Charlie_g_3 exposes to you via call and then takes video of you then message you to spread rummors to your friens and familly

Date of experience: January 7, 2024
Germany
1 review
4 helpful votes
Follow Dina M.
Unfollow Dina M.
Share Review
Report Review

10$ credit by Instagram
December 31, 2023

Never use the 10$ credit ad offere from Instagram since they are liars and they waste your time it will never work I tried it and had to reboost my post again and pay.

Date of experience: December 31, 2023
Azerbaijan
4 reviews
0 helpful votes
Follow Assuman C.
Unfollow Assuman C.
Share Review
Report Review

The most important app
December 30, 2023

It literally became the most important social media app or a general app in a lot of the first world countries. It is amazing to see how an app can have so much weighing in people's lives.

Date of experience: December 28, 2023
Ethiopia
1 review
0 helpful votes
Follow Behager S.
Unfollow Behager S.
Share Review
Report Review

Insta
December 24, 2023

Instagram Is the best platform to be connected with your friends. Every one else in the world enjoys

Date of experience: December 23, 2023
Singapore
1 review
0 helpful votes
Follow Syafinaz Binte Z.
Unfollow Syafinaz Binte Z.
Share Review
Report Review

They don't know yet about the Asian Culinary Arts review and maleficent movie I will kill Elle Fanning and Angelina Jolie in real life. Stupid maniac make me cry at school yesterday and kecik myself. I have Mental Health issue ugly Elle Fanning and we should fight against each other. You still don't know my Nani pass away already and my uncle is Noor Iskandar we felt offended while watching it. All you do is having a boyfriend dumb hoe.

Date of experience: December 23, 2023
New York
1 review
0 helpful votes
Follow WWElol F.
Unfollow WWElol F.
Share Review
Report Review

Censorship
December 14, 2023

Instagram is very blatantly censoring voices for the palestinian cause. 100s of 1000s of people have complained about it. It's been 3 weeks since i csn comment like follow or unfollow people without warning on both my original page and my palestine cause page. It was done within a week of me supporting the cause, they are forcing their views and opinions onto the people who use the platform. It is incredibly insane to see especially since we don't live in israel and we can criticize and decide what cause we want to defend ourselves z

Date of experience: December 14, 2023
Connecticut
1 review
2 helpful votes
Follow Maya M.
Unfollow Maya M.
Share Review
Report Review

It's a terrible platform
December 14, 2023

It allows CP, allows bullying and usually prefers perpetrators content, it shadows news about Gaza. The owners are generally evil selfish people.

Date of experience: December 14, 2023
Hawaii
1 review
2 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

Instagram loves to put up reel that get people inflamed, they do not allow you to voice your thoughts on these inflammatory videos. The moment you voice your thoughts in opposition to Instagram they shut your account down. Suppressing my first amendment makes me very motivated to use my 2nd Amendment, Instagram is a tool by the government, the government is the enemy of the people. They are but a few we are the many let's roll over these impediments to freedom. Do not use or support this PROPOGANDA PLATFORM. RISE UP AND DEFANG THESE COMPANYS. THEY TOO ARE OUR ENEMY

Date of experience: November 23, 2023
Pakistan
3 reviews
0 helpful votes
Follow Rida R.
Unfollow Rida R.
Share Review
Report Review

Instagram for business is the best social media platform for me I personally really like because it is not just for sharing pictures,reels and stories but also I am working most of the time to promote the businesses and increase the sales. I run paid ads on Instagram see the insights of progress of that ad and the most important and great feature of Instagram business is that it allow us to targeted audience for our product and services as a result we get more sales so that is the most favourite thing which I like in this platform.

Date of experience: November 19, 2023
North Carolina
1 review
6 helpful votes
Follow s s.
Unfollow s s.
Share Review
Report Review

Only face pics from me ever and get unsolicited nudes from girls and I got blocked $#*!ing silly company. Face pic how left. Can they be when I get nudes sent to me. This is why 50% of women are single freak site like this.

Date of experience: October 20, 2023
Florida
2 reviews
1 helpful vote
Follow katuski bakugo g.
Unfollow katuski bakugo g.
Share Review
Report Review

She is mean,ugly,fat,rat,with a ugly hat,and she. Is very bad at everything smells bad her eyebrows look like a two year olds drawing

Date of experience: October 20, 2023
Pennsylvania
3 reviews
2 helpful votes
Follow RN M.
Unfollow RN M.
Share Review
Report Review

Firstly, please take a moment to review the numerous 5-star ratings on the App Store that curiously are worded identically and offer no positive feedback. Just more evidence of Meta's unscrupulous and suspect actions.
But my primary reason for posting is to address the significant and troubling impact this platform is having on our society and businesses. Our small business has been repeatedly victimized by their actions, as they've unjustly misappropriated funds. They accepted payments from our customers but failed to remit those payments to us. We devoted weeks attempting to resolve the issue, but our efforts only led to interactions with unhelpful AI generated responses that couldn't even grasp, let alone address, the concerns. We called and left messages begging for a response. But we could never reach a human. Eventually, some of the issues were resolved, I'm assuming on their own, but then the problems started all over again with multiple subsequent orders.
Despite persistent attempts to contact someone at Facebook/Instagram, we received no assistance, and they withheld over $1900 that rightfully belonged to us, funds paid by our customers that Meta failed to release. Our complaints to various agencies, yielded mostly no responses due to Meta's lack of accreditation with places such as the BBB. The Attorney General of California did eventually respond but provided no tangible solution, merely relaying a message from Facebook/Meta instructing us to contact them—WITHOUT ANY WAY TO DO SO. Infuriating.
Further infuriating, our paid ad campaigns, once effective, now yield no results, and our follower count is continually dropping, even when people are actively following us. And it is not the usual flux. If I hadn't experienced these issues firsthand, I would find it hard to believe, but it is indeed a reality.
Taking on these corporate giants feels like trying to repair a sinking ship as they retaliate with further damaging attacks. Meta operates with impunity, well aware that they can and will undermine your efforts—eventually sinking you. The situation is absolutely deplorable, and it's time we collectively address the lack of accountability these corporate giants have over our lives, our children, and our businesses. Let's take action.

Date of experience: October 18, 2023
Arizona
17 reviews
40 helpful votes
Follow W P.
Unfollow W P.
Share Review
Report Review

WORSE THAN DRUGS
October 14, 2023

Where do I even begin. Doomscrolling? The Addiction? The Bots? The Toxicity? Everyone knows by now that social media hijacks your brain by giving you a dopamine hit every time you get a like, comment or friend request, that is how they keep people coming back and how they make money. So basically Instagram is like drugs. Instead of meeting and interacting with people IRL you can pretend to be friends with a bunch of people you don't know. Every single one of those people is posting a carefully curated selection of photos to convince you they are rich, successful and beautiful and their life is like a movie. It makes me want to puke. So now everyone has become slaves to their phone, where they can have a digital alter ego of the person they want everyone to think they are.

If you are a business trying to grow it's basically impossible at this point. The site is oversaturated and there are too many people on the site and the algorithm keeps changing. I've been posting for a month and just getting above 80 real followers is basically impossible. Unless you are a huge corporation who can afford to pay them insane amounts of money you're not going to get results. Don't waste your time, the cool factor is long dead. By deleting your account you are much much cooler - and free.

Date of experience: October 14, 2023
Pennsylvania
1 review
3 helpful votes
Follow Timothy F.
Unfollow Timothy F.
Share Review
Report Review

They are no better then any other leftist propaganda spreading platform. They allow violence,nudity and hate speech but only for one side when you try to respond to a leftist comment it's against there community guidelines. INSTAGRAM is no better then any other propagandist platforms.

Date of experience: October 7, 2023
Alabama
22 reviews
26 helpful votes
Follow Dylan H.
Unfollow Dylan H.
Share Review
Report Review

A bot's paradise.
September 26, 2023

There is a lot of inappropriate bots with scam links that are inappropriate and disturbing. The sites these message or whatever we're calling it sends you to is disturbing,pornographic,and gross. How is this app available to the general public?

Date of experience: September 26, 2023
Texas
1 review
0 helpful votes
Follow Roderick F.
Unfollow Roderick F.
Share Review
Report Review

Instagram always blocks all of my comments and then shut my page down for 48 hours to sometimes a week just because people like Kim Ogg, the Harris County District Attorney don't want me to comment and let people know the truth about the Justice System, so she lies and Instagram automatically shuts down my page for me p I posting the same thing that I've been posting for over two years without being shut down before... The only difference is that now Kim Ogg is running for District Attorney again and called in a favor to the people of INSTAGRAM... THOSE WHITE PEOPLE HELP EACH OTHER OUT. I BET YOU IF I WAS TELLING PEOPLE TO VOTE FOR HER THEN MY PAGE WOULD NOT BE SHUT DOWN.

Date of experience: September 19, 2023