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InstantCheckmate Reviews Summary
InstantCheckmate has a rating of 1.6 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 85th among Government Records sites.
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$31 + to find out that the person I was looking for was my dad and he had a wife.
Yikes, I've know that for 72 years.
Absolutely no school, military service or job related information.
Beware!
I looked up myself and found out that I used to live in two states I have never even visited, have a criminal history and my report is so disturbing that I need to be at least 18 y.o. To view it. On top of it I am on the Government watch list, but I guess they are looking for me in those two states of my imaginary residence. Well, it's good to know.
Hello Kira,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I was notified my email and password was stolen from using this site. They have had a security breach of customer information and have failed to inform those who were affected. My cc company just sent me a message my email and password was for sale on the dark web. I have a monitoring service and they know here it came from
Hello Kate,
Thank you for your message. You are correct that we unfortunately experienced a data security incident implicating limited account information for customer accounts created before 2019. We were the first ones to provide notice of the incident publicly by posting a statement on our website that you can read here (https://www.instantcheckmate.com/security-incident-alert/?ref=home). As the statement indicates, the disclosed list primarily included names, emails and phone numbers. It did NOT include payment information, means to compromise customer accounts or evidence user activity (such as search histories).
We are treating this matter with the utmost seriousness and urgency and will post new information of interest on our website as it becomes available. We remain committed to looking out for our subscribers’ interest in this, and all matters, involving the security of their information.
This company released my data including a password in a breach. I requested a 2 dollar a month subscription to dark web monitoring which they won't do. Other companies have offered me full credit monitoring when they lost control of my data. This company wants me to pay them (after THEY LOST MY INFO) $35 a month to monitor my credit and then they will add the dark web monitoring. They lost my data but they want me to pay THEM to monitor my credit. Does that sound like a company that takes any responsibility? They take NO RESPONSIBILITY AT ALL FOR THEIR OWN MISTAKES AND FAILINGS. THEY WANT ME TO PAY TO COVER FOR THEIR MISTAKE. What pigs. This is a fine example of complete lack of care. DO NOT USE THIS COMPANY EVER. They will expose your data including password and do nothing about it and ask you to pay them to now monitor your credit! Sick. Very sad and sick people who could care less.
Hello Lauren,
Thank you for your message. You are correct that we unfortunately experienced a data security incident implicating limited account information for customer accounts created before 2019. We were the first ones to provide notice of the incident publicly by posting a statement on our website that you can read here (https://www.instantcheckmate.com/security-incident-alert/?ref=home). As the statement indicates, the disclosed list primarily included names, emails and phone numbers. It did NOT include payment information, means to compromise customer accounts or evidence user activity (such as search histories).
We are treating this matter with the utmost seriousness and urgency and will post new information of interest on our website as it becomes available. We remain committed to looking out for our subscribers’ interest in this, and all matters, involving the security of their information.
Worthless site. Wants u to pay 4 info u can get 4 free with a Google search. Info is inaccurate, dated and usually about a completely different person
Hello Steve,
Thank you for taking the time to leave us with your feedback. If the information on your report was about a different person, it is most likely that you opened to report for a different person with the same name. If you have any other issues with completing searches, please feel free to reach out to our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email them at support@instantcheckmate.com and they will be able to assist you.
Thank you
Got all info I needed. Put my mind at ease Thank you Also it was kind of fun using this platform Thanks again
Hello Jeannie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!
Thank you,
Instant Checkmate Support
Identifying my contacts with people I never met or spoke with in any way, yes, I had lived in an apartment with neighbors whose last name may have been the same as mine, but I never met these people as I was involved writing and playing my piano. Other erroneous information about me also I located. As far as my husband, whose first and last names are common, checkmate crossed him not only with a lawyer whose first and last name were the same as my husband's m, but so much erroneous information was included that I concluded that vip records prior to about 1990 were ignored, perhaps because many agencies do not maintain within reasonable access such old records. Many people and organizations clearly have used the internet to gather vast arrays of files and information that ignores older files in order to gather earnings. Inaccurate, in fact shockingly erroneous information that I witnessed of this background checker is the reason that many people no longer trust the internet.
Hello Cynthia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
Great company. The representative (Jennelle) I spoke to today 2/22, was superior compared to the representative I spoke to a few months ago who didn't cancel my service, as she said she would. Jennelle did immediately.as she said she would.
Hello Waneta,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Jennelle and her team! We look forward to continuing to assist you in the future.
Thank you,
TruthFinder Support
IT HAS BEEN MORE THAN SIX MONTHS SIMCE I BRIEFLY ENTERED A SINGLE SEARCH FOR SOMEONE, WHICH I DID NOT USE AND DID NOT PURSUE. I NOW GET ANYWHERE FROM FIVE TO FIFTEEN ANNOYING MESSAGES FROM INSTANT CHECKMATE EVERY DAY ABOUT THIS. GO AWAY "CHECKMATE!" PLEASE LEAVE ME ALONE!
Hello David,
Thank you for your inquiry. Pursuant to the Instant Checkmate privacy policy, by submitting your email address via our site, you consented to receive emails from Instant Checkmate, our affiliates, and third parties concerning promotional offers unrelated to Instant Checkmate. Customers may opt out of receiving these email messages at any time by clicking on the “Unsubscribe” link at the bottom of each email.
Thank you
The only reason I purchased a membership was whe I ran a preliminary check on my deceased brother, they claimed he had over $80,000.00 in unclaimed assets and he left behind a widow and their son. They charged me the membership fee of 28$ and then charged me an additional 4$ for a surprise "download fee"! No further mention was made of unclaimed assets, and every job listed as employment... EVERY SINGLE JOB... was wrong, and there was no record of his correct employment, although they had his address, birthdate, date of death, and phone number. Fraudulent. You will never reach anyone by phone, either.
Hello Karyn,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Thank you
Customer service representatives are awesome and very professional. Thank you and please keep it up!
$30.00 wasted. They gave me practically NOTHING for information. I'd give them a zero star if I could.
Hello c d.,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
All of the information listed was correct, except for one picture. I felt like it was missing some juice.I know there is more.
Hello,
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Instant Checkmate. We hope you will try our services again in the future as we’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible.
Thank you,
Instant Checkmate Support
I needed to check some vital on a couple licenses and somehow i was sent to this website. I wasnt really paying much attention to what I was doing, as I am very leery of even going to a site like this. I gave my name and this site pulled up every bit of information from family members to other specific information. I was really suckered in now. I went further and paid. It promised me every bit of information, but when i clicked to see what it had, I GOT NOTHING! It had nothing about me. Then it had another button to click to see who was spying on me, but by this time i was afraid that i gave this site my email and my home address, let alone my debit card info. I honestly hope this site leaves me alone and dont hit me for a million dollars (i only have $40!) or commit a cyber crime using my name.
Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
There's this woman I like, but she completely ignores me. I Googled her name, and BINGO! Instant Checkmate was there for me. I was able to find out her present and past home addresses, her phone numbers (GREAT!), her family members, age, birthdate, and more. She won't be able to ignore me for long!
This is THE most comprehensive resource I have come across as far as publicly exposing personal information/doxing. Definitely recommended for unstable people looking to gain an edge in the game.:-)
Hello John,
The use of the Instant Checkmate site as a “Great Resource for Stalkers!” is a use that violates Instant Checkmate's Terms of Use. The Terms of Use at section no. 8 “Restrictions" states in part, that:
“In addition to the above restrictions, the Websites, the Related Services and Materials and the Background information Services may not be used for the following purposes:
To physically or emotionally injure or harm any person or entity (e.g., stalking, harassment, defaming, libeling, threatening providing obscene or indecent materials, fraud, identity theft, and criminal activity).
To promote or provide instructional information about illegal activities or advance physical harm or injury against any group or individual.”
Should you have questions about the use of our products, please contact our dedicated Customer Care Team at (800) 222-8985, or email them at support@instantcheckmate.com so they may best assist you.
The check gave almost ZERO information. They promised military records but there was nothing. A box popped up when I was putting in info saying there was 0ver 500k in unaccessed funds but in the report gave no finance info at all. Couldn't even give employment or education info even though the person I was checking on had a college degree and worked for the same company over 40 years. Included bogus info on some stranger out in California.
Hello,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
It's a great tool. Never lets me down. Every background, phone, address search I do returns the exact information that I was hoping for!
Hello,
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Instant Checkmate, and we look forward to providing you with our services again in the future.
Thank you,
Instant Checkmate Support
This is the first site I found to be very comprehensive and extensive with information. Quite frankly I don't know what all the hoopla is about regarding customer service. Whenever I have had a concern, their customer service folks attend to the issue immediately with a satisfactory outcome.
Hello Deborah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our site, as well as with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
I think its a scam i would just go to trust worthy sites like directscreening.com they have a national background search for $16.00. It stays stuck on pending forever.
Hello Juliana,
Thank you for taking the time to leave us with your feedback. If you are still experiencing any issues, please call our dedicated Customer Care Team at 800) 222-8985, or email them at support@instantcheckmate.com, so we can make this right.
Thank you
The person I spoke with went above and beyond. Their customer service could be rated a 12/10! Thanks
Hello Leah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!
Thank you,
Instant Checkmate Support
From the business
The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you