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JacketarsReviews 36

3.0

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Jacketars Reviews Summary

The company has garnered a largely negative reputation, with numerous customers expressing dissatisfaction regarding product quality, misrepresentation of items, and significant delays in delivery. Many reported receiving items that were not as described, leading to frustration with the return process, which is often complicated and costly. While a small number of customers praised the craftsmanship and fit of certain products, these positive experiences were overshadowed by widespread complaints about poor customer service and a lack of responsive support. Overall, the sentiment indicates a pressing need for the company to improve its communication and fulfillment practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
25
value
23
shipping
25
returns
17
quality
23

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Colorado
1 review
0 helpful votes
Follow kane w.
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I ordered a medium size letterman jacket, but I received an xl instead. Because of my middle height, it was very huge. I contacted them to request a actual size jacket. I eventually receive my package in the proper size. Their product quality is great. Definitely, I will comeback for another purchase.

Date of experience: July 27, 2022
Pakistan
1 review
0 helpful votes
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Express Service
July 25, 2022

The jacket came faster than I imagine, and the quality was awesome too, I've received lots of compliments, and will definitely order again from the store,.

Date of experience: July 25, 2022
Pakistan
1 review
0 helpful votes
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Excellent fit
July 22, 2022

Excellent fit for me, with extra space within the bottom pockets and a handy interior pocket for a phone. It is for my motorcycle ride. Although it's nice to keep the wind out, it's probably not substantial enough to prevent road rash.

Date of experience: July 22, 2022
Pakistan
1 review
0 helpful votes
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Finally recieved
July 21, 2022

Its for my grandfather's birthday. Happy with the quality. I will give one star if it was a day more late.

Date of experience: July 21, 2022
District of Columbia
1 review
0 helpful votes
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Good seller
July 20, 2022

Love to shop with them. Awesome fabric and delivered 2 days before. And the staff was so humble and keen to help with every query I have.

Date of experience: July 20, 2022
New York
2 reviews
0 helpful votes
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I bought a Nancy Wheeler Stranger Things Jacket from Jackets with a discount of 15% for my girlfriend. It's a lovely and comfy jacket. You can wear it with a light shirt underneath, Lightweight and excellent for dress or even riding in mild weather. After seeing it, a friend decided to place an order for his wife.

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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$#*!ing terrible do not use this website
June 27, 2022

I asked for a grey checked suit that sent me a blue one

Now they want me to pay to send it back

It was late as well and I payed for express delivery.

Avoid using this company at all costs.

I only put one star as you have to.

I'd give them zero if I could.

Completely fraudulent company

Date of experience: June 27, 2022
NL
1 review
2 helpful votes
Follow Cara P.
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I've never left a review before, but I felt compelled to do so for this: it's the coziest pullover I've ever worn, plus I adore the way it looks! It's cosy and silky, and it's perfect for layering. I generally wear a medium in this brand, so I opted for that size. The sleeves are a touch long, but that isn't a problem for me. Aside from that, I really like how it looks.

Date of experience: June 17, 2022
Pakistan
1 review
0 helpful votes
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I bought a black lightweight blazer for formal gatherings. The inner lining is a light and simple fabric, which is undoubtedly soft, it does not become an inconvenience when wearing a shirt but it is not of the best quality.
The buttons are large and thick they are well enough attached to the overall design and fits me perfectly.

Date of experience: June 11, 2022
Pakistan
1 review
1 helpful vote
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I admired this jacket, beautiful and trendy. The white fur collar adds a touch of modernity. It seems too big for me to be a size L, I'm 5.2ft tall and weigh 67 kilos for reference, in my case I like more tailored jackets, especially when they are "heavy" because of the feathers. Support helped with a size chart and i got this perfect piece with custom size with help of their professional craftsman.

Date of experience: June 10, 2022
California
1 review
1 helpful vote
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Jacket never received
June 10, 2022

I ordered a jacket and even though tracking says received, was not able to locate, this company refuses to help in filing a claim for reimbursement.

Date of experience: June 10, 2022
Pakistan
1 review
0 helpful votes
Follow Prince J.
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I really love the aviator jacket received a day ago. It fits perfectly. The sherpa lining is warm and super cozy. The faux leather looks and feels like real leather and feels really tough, not like the cheap plasticky stuff that falls apart easily. This is a really good value and I'd highly recommend it. The fit is great.
Reply

Date of experience: June 8, 2022
KR
1 review
0 helpful votes
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I purchased clothes here last February, but the product was very different from what was introduced, so I wanted to return the product. At first, they said there was no full refund. After a few emails, I got a reply that I would give you a full refund. However, I paid for the delivery fee. Nevertheless, I proceeded with the return and paid an additional $60 for delivery. However, the package was returned to me due to unknown recipients, and I suffered a total of $200 in damages, time and mental damage. And I gave up the refund.
If anyone wants to buy a product here, I will say. Don't throw away your money!
This is because it sells clothes that do not exist as false information and is not responsible. It's really the worst!

Date of experience: May 3, 2022
New Mexico
1 review
1 helpful vote
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The jacket is amazing! Real leather though not cow hide - I think it is lamb skin. It looks great, seems to be constructed very well and got here sooner than expected. I was a little nervous- because whenever I emailed I got the same reply that the jacket was in process and shipping soon. But I figured if they are taking the trouble to email back… I shouldn't worry too much. Sent by DHL - got updates as it shipped. VERY happy!

Date of experience: March 4, 2022
California
1 review
1 helpful vote
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I got a jacket from them and while the jacket is fine, it isn't quite what was pictured and the sizing was a bit off. I requested a return authorization (from the US) and they basically said Australia is dealing with the pandemic (who isn't?) and the cost to send back would be the same as the cost of the jacket (US$150) and offered 25% off my next purchase.

Date of experience: February 17, 2022
Pakistan
1 review
1 helpful vote
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I purchase 2 jackets of $169 and $248 they both jackets worth that price tag, got the first one a day before it is scheduled but the second jacket was 2 or maybe 3 days late due to some issues in delivery address besides that, they remained in touch and update with the situations. The first impression was satisfactory with the way they answer the queries in no time, having great value to their customers as they have for their store. Hoping that they will continue their legacy far beyond.

Date of experience: January 20, 2021