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KimKaps Reviews Summary
KimKaps has a rating of 3.9 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. KimKaps ranks 11th among Medical Supply Store sites.
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If I could give less than one star I would! Over two months since I placed my order and still nothing. I've exchanged several emails over the last two months and I keep getting lied to about my order shipping. They've had $110 of my money since September 20! Horrible customer service and I feel like I've been scammed at this point-don't know if I'll ever get my stuff or my money back! DON'T ORDER FROM THEM!
They have terrible customer service. I requested exchange a surgical cap I got, and Kim told me to send her txt that mentioned my name and the one that I want to exchange. Since then, she've never sent me the one I want. I called her two phone number every week to get exchange process going. But, never gotten hold of her. One month later since I contacted Kim first time, I decided to contact paypal to get refund due to they never called me back and never sent me the exchanged one I requested. I don't think I've never purchased any product from Kim and neither of my co-worker. I won't recommend anybody this company. Very unprofessional.
While we are a small company, we take pride in offering exceptional customer service. We can be reached directly by email at kim@kimkaps.com and we offer hassle-free exchanges, even including a postage-paid envelope for any returns. Again, these negative comments are very disheartening as we strive to provide quality products and services. For more accurate information on our company you can find us on FaceBook, visit our Blog, or follow us on Twitter.
I ordered hats from them and have yet to receive them. Have e mailed them 4 times yet never heard anything. Ready to contact BBB and maybe then they will respond to me. Of course they already have the money...
I had also ordered scrub hats over a year ago and have tried numeriously to return/exchange my purchaces. I was told to e-mail my exchange options after multiple, multiple e-mails asking for help! I have not recieved my "exchange" hats yet and it has been over 3 months! I have also not recieved an answer to this delay after more multiple e-mails with NO response! I would not reccomend this website at all!
When there are issues with delivery we take a prompt action to track the package through the postal service and provide all information to our customers. We then recommend that the customer check with their local post office to see if they happen to have the package and if it has been lost during transit we ship a replacement package, free of charge, and with a signature required for delivery. In some instances we are unable to offer the exact same products as originally ordered as our inventory sells out quickly, but we have the customer choose the same quantity of items and ship them at no cost to our customers. If there is an issue that needs to be resolved please contact us directly at kim@kimkaps.com where our Customer Service Representative will be happy to assist you.
I have emailed kimkaps.com website repeated to get help with my order not arriving for over 2 months now & would like a refund. They never responded & no refund. NEVER order from kimkaps.com - they have NO customer service.
Finally got my stuff... 2 months later and still no communication. Not the best
When there are issues with delivery we take a prompt action to track the package through the postal service and provide all information to our customers. We then recommend that the customer check with their local post office to see if they happen to have the package and if it has been lost during transit we ship a replacement package, free of charge, and with a signature required for delivery. In some instances we are unable to offer the exact same products as originally ordered as our inventory sells out quickly, but we have the customer choose the same quantity of items and ship them at no cost to our customers. If there is an issue that needs to be resolved please contact us directly at kim@kimkaps.com where our Customer Service Representative will be happy to assist you.
This websit is horrible! She never intended to send your order. Her web offer free shipping alright. NEVER SHIP IT OUT! DO NOT order anything from super cute scrub hats www.kimkaps.com.
Orders from our company usually arrive within 3-4 business days if shipping in the US. International orders can take longer depending on how long the package is delayed at customs but we strive to get the orders shipped as quickly as possible and want to provide a positive experience to each customer. If you are wondering about the status of an order our customer service department can e reached at kim@kimkaps.com where they work to provide a prompt response and solution if needed. If we never intended to send the orders we wouldn't still be in business over 3 years after this comment was made.
From the business
At KimKaps we prescribe a dose of CUTE be added to the world of scrubs! Featuring a line of quality surgical hats, scrubs, & also stethoscope covers, we offer 100% cotton as well as satin scrub hats in a variety of styles and vibrant fabrics. Visit us at www.kimkapsblog.blogspot.com to learn more!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Erin,
We apologize for the negative experience you had with our company and also for the amount of time it took to resolve the issue. While we receive numerous orders each week it's likely that problems will arise occasionally but our customer service department works hard to find a solution that is satisfactory to the customer. This was a rare occurrence and while it did take quite awhile to resolve it, we did process your refund while still providing you with products. We hope that this negative review doesn't deter future business from others and if anyone has any questions or concerns please contact us at kim@kimkaps.com, visit our blog at http://www.kimkapsblog.blogspot.com/ or find us on FaceBook.
Thanks!
~KimKaps Team