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Amazon Kindle has a rating of 3.7 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon Kindle most frequently mention and avid reader. Amazon Kindle ranks 6th among Ebook sites.
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How sad I was to wake up this morning to a sleeping Kindle that wouldn't revive, no matter how hard I tried. I called Kindle's support line and was greeted in less than a minute by Susan. Susan showed genuine empathy for my dead Kindle. She walked through me a couple of steps I had already tried, and Harriet Beecher Stowe still wouldn't go away. After a couple of perfunctory questions (did you drop him, apply too much pressure - "sometimes I hug him but I don't think I overdo it"), Susan ordered a new Kindle be sent to my house by overnight delivery, right in time for me to take this new boyfriend on a trip next week. Now that's good business.
Answer: The reliability and service of Amazon and the enormous selection of books available on Kindle