Kraken Bitcoin Exchange
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Kraken Bitcoin ExchangeReviews 77

1.1

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Kraken Bitcoin Exchange Reviews Summary

Kraken Bitcoin Exchange has a rating of 1.1 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kraken Bitcoin Exchange most frequently mention and customer service. Kraken Bitcoin Exchange ranks 59th among Centralized Exchange sites.

service
51
value
43
quality
43

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Florida
1 review
2 helpful votes
Follow Carley k.
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Please don't invest as they are full of scam. Firstly, they can not allow to use any trading platform. We must have to download from them. They claim no fees if you have 3 or more open trades. I lost $20K to them, they will eat your money away working sneakily in the background. Very difficult technical support. I was only lucky to get back my funds with the intervention of Ww w.glowbancircuit. TecH

Date of experience: August 17, 2023
New York
2 reviews
0 helpful votes
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Total recovery
August 10, 2023

My advice to newbies in the crypto world is to consider alternative investment options. I speak from personal experience, having been involved with three different investment platforms in the past, all of which turned out to be fraudulent websites. As a result, i lost a significant amount totalling around half a million pounds. When i shared this unfortunate news with my wife, she was understandably upset that i hadn't discussed the investment plan with her earlier, as we have always been open and transparent with each other throughout our marriage. She didn't speak to me for several days, leaving me feeling confused and unsure about what to do next. Desperate for a solution, i sought the help of a private investigator who referred me to an underground hacking group that specialises in assisting people in recovering their funds from similar situations. Through ongoing communication on telegram with the *******@https://t.me/Melissa_Fx_recvrfirm, we worked together to achieve a successful outcome, and i am thrilled to say that i have now received my funds. Moreover, i am grateful to share that my wife and i have mended our relationship and are on speaking terms once again, which brings a smile to my face. If you ever find yourself in a similar situation, you may find the contact details of the hacker helpful. Their email is d re w wa ke • j bt ech at g m1 L • c 0M

Date of experience: August 10, 2023
Oklahoma
1 review
0 helpful votes
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I wanted to start using Kraken to purchase cryptocurrencies. I tried to connect my bank for ACH information and when I did they asked of for Additional KYC information.

After I provided everything they requested (no bank info) I got notified that my account was being closed within 72 hrs and that I needed to withdraw all funds from the account. When I asked for an explanation all I got was, "We know how your feel", "We understand your frustration." (Bravo Sierra)

I can understand for closing my account for any reason, but not providing a reason and telling me "We know how you feel" is more frustrating then telling me we are going to close your account because we do not want your business or whatever.

If they do not want my business... fine. I will go somewhere else, but taking my KYC information and not providing me with an explanation deserves a negative star and a SCAM warning.

STAY AWAY FROM KRAKEN

Fyi. I am copying and pasting this on all reviews I can find...That's how frustrated the situation is...and KRAKEN don't tell me, "We understand your frustration.". That is just a load of Bravo Sierra.

Date of experience: July 27, 2023
Florida
1 review
1 helpful vote
Follow M C.
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Purchased Bitcoin via their platform and went back to purchase more to find my account locked. Questioned this move to be told I'm banned for life without reason. Promised refund 15 emails and 2 months later, nothing, not even any more of their BS lies. My next step is to report to governing body.

What I noticed today is they have excellent references unless you happen upon a site (like this and trust pilot) and customers give truthful ratings confirming garbage company who refuse to refund money deposited.

Run the other way…

Date of experience: July 26, 2023
Nigeria
1 review
0 helpful votes
Follow Fred M. E.
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After contacting customer service to inquire about the pending withdrawal, I was informed that in order to proceed, I needed to deposit 20% of the withdrawal amount as a reload withdrawal fee. Surprisingly, this information was not displayed on the payout screen, leaving me feeling ch**ted out of 12,200. Fortunately, I was able to *******@var my funds with the invaluable $#*!!stance of. B rav ehu b. I n fo

Date of experience: June 28, 2023
New York
1 review
0 helpful votes
Follow Lester D.
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Kraken is harmful
June 27, 2023

I thought I have lost all hope of trading, because my accounts was locked with 5000$ inside I contacted the support system for their guidance on how I will unlocked my account but I never get a reply from them, all thanks to 'edge top hub.digital'' who come to my aid and I get my money back within few days I also pay for a recovery fee which I don't regrets of paying, I'm really happy.

Date of experience: June 27, 2023
Switzerland
1 review
0 helpful votes
Follow Collins P.
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I just realized that I was scammed of my hard earned money by this platform because I tried everything possible but customer support is demanding for more fees which I decline. I got support with. Tr a d e r e p o r t. O r g Which claim back all I lost with ease

Date of experience: June 15, 2023
GB
1 review
0 helpful votes
Follow Fernandina G.
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Kraken is a scam platform. I deposited £******* worth of bitcoin but unfortunately I couldn't withdraw a dime from it. I tried to contact the customer service but no one was responding to my mail so I decided to contact ~Trad erep 0rt. 0 r g~ or WhatsAp +(44) 746~7202~305 who took charge and recoup all I lost to this platform. I had to share my experience to help people as well

Date of experience: June 7, 2023
Pennsylvania
1 review
0 helpful votes
Follow Roger R.
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Had my account closed without explanation and was given only 72 hrs to close the account. Here is what they sent via e mail to me over a wire transfer into my account which they acknowledged in my Kraken account transactions but it never showed up in my account balance.
"Unfortunately, we must inform you that we will be closing your Kraken account. For security purposes we cannot disclose the reason for this action. Kindly note that you may no longer use our services. We appreciate your understanding. Your deposit is being returned to your sending bank, please double check your bank statement for confirmation of the return."

Kraken did return all my funds including the wire that never showed up into my account.

I originally opened my Kraken account with a small wire transfer from my bank account & everything went smoothly. Bought some Bitcoin and paid a small bill, all with no problems. I sent a second wire transfer of +$******* to fund my account with the identical info on the bank wire to pay a large bill. The transfer showed up in my Kraken account transactions but not in my account balance. I called customer support & they said it will be handled via e mail from, their "special team". You CANNOT talk to the special team, only via e mail for security purposes? Sending info about my account transactions over the open internet via e mail IS NOT SECURE. After 6 phone calls to support without resolution, I reluctantly sent my info anyway via e mail and got the above account closure e mail with NO EXPLANATION. I talked to customer service afterward and demanded to speak to a supervisor or manager. Told no one was available. I tried to call later many times phone and got a busy signal but I was able to get thru on my wife's phone. I think they blocked me.
BEWARE OF KRAKEN. In my opinion, the Kraken platform is NOT secure and their customer service resolves issues by closing your account and bans you.
If I paid the bill in Crypto in 3 days, I got a big discount (+$4000). I lost that discount due to Kraken ineptness.

Date of experience: June 1, 2023
Hong Kong
1 review
0 helpful votes
Follow Stuart L.
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Very S-H-I-T guys
April 29, 2023

I tried to exchange crypto in this platform($#*!) but they block my account so that I couldn't withdraw my crypto. So I called $#*! support but they told me their support team would reply via email. But there was NO any email from this S-H-I-T guys
I am afraid if this $#*! guys has ability to solve this issue and they are playing game with our fund...
This guys and platform has to be disappeared from Exchange Net

Date of experience: April 29, 2023
Hong Kong
2 reviews
4 helpful votes
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Worse crypto exchange
February 23, 2023

Don't use this crypto exchange, they are worse than a bank! They canceled my account without any warnings, nor any reasons! They are centralized, and go against crypto philosophy, their fees are outrageous, they just lick SEC $#*!, avoid at any price

Date of experience: February 23, 2023
Hong Kong
5 reviews
1 helpful vote
Follow Kayleigh G.
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Not good one
February 7, 2023

I came here for 2 months, and it's not so friendly to me. I need more transaction details from this platform.

Date of experience: February 7, 2023
California
3 reviews
1 helpful vote
Follow Agatha P.
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Not so good
February 7, 2023

It's not very good experience for me. I hope to know more trading infomation from them, But no more details, how much is detucted.

Date of experience: February 7, 2023
Illinois
1 review
0 helpful votes
Follow John M.
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Garbage Company!
February 5, 2023

Garbage company! I tried to open an account and transfer funds. I complied with their every request in the most transparent fashion, then got turned down and my account was closed with no explanation. The whole ordeal took 3 weeks. Don't waste your time with this exchange.

Date of experience: February 5, 2023
Texas
1 review
0 helpful votes
Follow devorah k.
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Not good
February 7, 2023

I hope withdraw could be fast, and it will spend me few weeks, i don't why it's frozen. Need more feedback.

Date of experience: February 3, 2023
GB
2 reviews
1 helpful vote
Follow Dija Y.
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WOW!
February 1, 2023

WOW! I have to say Karaken experience has been seamlessly amazing. I've had issues before with other cryptocurrency and trading exchange but with this website alone it has saved me from
A lot of hassle. The customer service is also up to the mark. The website has definitely helped me to boost my earnings and become a better crypto

Date of experience: January 30, 2023
District of Columbia
5 reviews
31 helpful votes
Follow Cowell T.
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It was a terrible experience for me, they asked me to invest more because the first payout made it look real, the agent pressured that I put in more money and they locked me out afterward. I lost my mind for two weeks, almost depressed. I reported to REimburse SOlutions and they helped in getting all my money back, they saved me from depression.

Date of experience: October 6, 2022
Poland
1 review
0 helpful votes
Follow Dominik S.
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Scammer site, Don't even bother putting any $ into it, support is completely useless, they have no idea about what they're talking about, they're changing rules about referrals every single day without informing you, so you can't ever complete it, worst crypto site experience in my entire life

Date of experience: October 2, 2022
North Carolina
3 reviews
29 helpful votes
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Horrible experience
September 22, 2022

I started with investing $350,000 and went up to professional and when I tried to withdraw, nothing happened, they didnt pay me. And the site went down. Luckily i came accross a forensic expert who helped me recover my lost funds. I'd recommend the expert that helped me recover mine to anyone who has been scammed. Write to the official address page at resucrsc'com with the referral A1, requesting they help you recover your funds back.
I had a similar incident.

Date of experience: September 22, 2022
California
1 review
0 helpful votes
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Don't Invest
August 22, 2022

STay away! It's a scamm!. I deposited my cash to Kraken Bitcoin Exchange without any problems, but the moment I request a withdrawal, they blocked my account for no reason.
I have provided all the information requested from me to unlock my account, yet they were still holding my money putting out that i did something wrong on my account. Although I have gotten my money back now,
But this was only after I used the services of fundre coup__ AT__ protonmail -com, they helped me get my money back from Kraken Bitcoin Exchange.
If you value your cash, STay away from Kraken Bitcoin Exchange.

Date of experience: August 22, 2022