KrogerReviews 349

I placed an order for a 150.00 gift card on December 14,2023. It was
A Christmas gift for my elderly in-laws, which is why I ordered a
Plastic card to be delivered to their home rather than a digital gift
Card. It was understood that the gift could take 5-10 days to be
Delivered and under the strains of holiday deliveries, I was hopeful
But understood if the card didn't make it before Christmas.

Three weeks after placing the order, the card still was not delivered
To Ohio and I called for an update. The automated system told me the
Card had been shipped that exact date (12/29/23) and could take 5-10
Business days. I was extremely upset but, again, with the holidays,
I was understanding. Another two weeks went by and on January 5,
2024, I called again. The automated system told me again that the
Card was shipped on that exact date (1/5/24) and could take 5-10 days,
Which was ridiculous and obviously NOT good information. This was now
Four weeks after ordering the card and I was now furious at the way
Your company does business. I called and was able to speak to
Customer service who basically told me they could not track the
Delivery and kept repeating it could take up to 5-10 business days to
Arrive.

Nobody, not even the supervisor I finally got to speak to could
Explain your process, the reason for the delay, or give me a
Definitive answer to when the card would be delivered, where it was
Coming from, why it was taking so long, etc. I cancelled the order and
Asked for a full refund (Case #CS *******), but that is not what I
Wanted. I wanted to give my in-laws a gift they could use and would
Appreciate and they got nothing. I have no idea if I will even get a
Response to this message (I'm not expecting to), but you should know
How poorly your system works. I could not be more disappointed and
Will share this experience with everyone I know to save them the
Aggravation I faced.

Kroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. I don't know about you but I keep insurance and banking cards in my wallet, too. Who really knows how much personal information Kroger collects from you when you check out? Hollywood Market is right across the street.

I love shopping at Kroger but occasionally I need to have groceries delivered.
Consistently the people who are contracted to shop for & deliver my groceries are the rudest, most disrespectful, unintelligent & inept people that I do business with.
Today the delivery driver pulled up to my house with her radio playing so loud it rattled my whole house. She was talking loudly & cursing into her phone the entire time. Then she knocks on my door to tell me she didn't scan the big bag of dog food she delivered. I could barely understand what she was saying only 4 feet away from her because of how loud the music was.
I looked at my receipt later & found it had been paid for. But several things on the receipt were not delivered. Every single time I resort to using this delivery service I have a similarly poor experience. There's only cream corn, no whole kernel, they dont have any folgers coffee, they don't have any hamburger. If you don't help my unload this, I'm canceling your order. Ridiculous things. Every single time. There should be some immediate review of the experience & low scoring shoppers shouldn't be allowed to continue to do business at Kroger. It's angering & I'm a fairly easy going person. I purchase from Kroger every weekend for over 20 years, never even considering shopping somewhere else, but these continuous delivery attitude/aptitude issues are making me rethink my loyalt decision. I think most people who hire shoppers are probably not able to shop for themselves for health reasons. I'd hate thinking about how they would treat a frail elderly person who has no other choice but to use this service & feels helpless when they have to deal with this type of poor customer service. Your delivery service a broken system Kroger & in no way reflects the service I received when i shop at your stores in person. Please fix this!

I had a delivery scheduled Wed Jan 17th between 8:00 and 9:00 a.m. I work nights so I really needed this completed by 9:00 a.m. so I could go to sleep. Well it got to be almost 9:30 a.m. and no show no call. So I had to call and find out where they were, only to be told that there had been a delay and they would be by "sometime during the day", could not give me an estimate. I was livid, told them that would not work for me and canceled it. That was just terrible not giving me a notice this was not supposed to be a flexible time! Perhaps they need to have one that is a flex time, cuz that was NOT what I wanted. At least I am getting a refund and I had to complain enough to get a $20 store credit.

Kroger's online shopping is the worst experience. They have people answering the phone with attitude and just keep hanging up and put you back in the queue without letting you know. I have called four times and the issue still has not been solved. I am forced to file a chargeback on my credit card because their so-called customer connect has failed me on all levels. What protocol do you have in place if your so calls are being monitored? Disgraceful
ZERO stars from me

Groceries were to arrive between 5 & 8 pm. Got here at midnight with only a third of the items I ordered. Yet original charge is still pending 🙄

I went to Kroger in Alcoa, Tennessee, ealier today and as usual, all of their employees are pushing carts around store personal shopping for online buyers. This leaves multiple self checkout options and only two full service lanes open with lines backed up on a busy Saturday. The do not have the staff to bag your groceries so after paying for your groceries, you are expected to bag them. I have found this to be the standard rule and not the exception as I bag mybgroceries every time I shop there. I like the online service, but hire enough staff to do thst and don't pull them from front line positions. My cart was full and way too much for self checkout. Kroger customer service is non existent anymore. I miss the old days when you shopped, they had several lanes open and they bagged your groceries for you.

I bought an Atchatz fruit Pie at Kroger and went bk to buy more as they were delicious. Went to 5 different stores and could not find them. Took a long time, fuel, and it is cold in Michigan. Called Kroger Corporate Offices and was emailed a list where I was assured I could go and get the pies even though some stores were quite a distance from where I live. Out of the 15 stores given not ONE had the pies and even when in-store customer service was asked about them they gave me the kind of hunched shoulder ( I don't know, scratching the head type of answer). I HAVE BEEN GOING TO KROGER A LONG, LONG TIME. ( I really don't want to tell U how long)! THE CUSTOMER SERVICE IS NIL TO BAD. IF Corporate cannot help the customer and know what they have in stock, then woe to the customer who asks in store for help. Im a senior, fixed income and all that and gas and time and driving from store to store is horrific. If you call the store U are put on hold for so long you can have a new birthday waiting on hold! They obviously NOW just care about Profit and customer service is out the window like a rotary phone.

You have already taken my time on the chat for over an hour... problem is not solved. Need I say more. Where are the negative stars I can choose for a review?. You do not value you members ot their time. Switching to Safeway even though they are more expensive.

So I spend about $400 or more per month at Kroger on Summer Avenue. Today I decided since the cashier was not busy, I would get in line and let somebody else pack my groceries. I get in line, unload my grocery cart and wait for the conversation at the end of the line to get finished. No acknowledgement that I exist, no hello, no customer service. I left the cart and the groceries and will no longer be shopping at this store (5 minutes away from home)...if they can't check their prejudice at the door they can check my groceries back to the shelf. Sick of this ***t

King Soopers doesn't accept snap benefits if the benefits are on the cash side of the card and not the food side. That's $#*!ed! You are and continue to be a worthless pile of $#*!.

Is our own country SO INCAPABLE of canning our OWN FRUITS? Apparently, YES! More and more basic FOODS I'm buying, I'm seeing "MADE in CHINA" on the label!
And if it's not Made in China, it says ON nearly *EVERY* label, "CONTAINS A BIOENGINEERED FOOD INGREDIENT".
We're getting our FILTHY GAS from Iran and Venezuela, and our foods from COMMUNIST COUNTRIES, with ingredients formulated with CHEMICALS BY GATES AND MONSANTO! Way to Go America!
Frankenfood at it's Finest.

Bank statement shows two charges. Charged twice for delivery. Original receipt on account page shows $120.92 due. Emailed receipt for $129.31 added additional delivery fee. Bank charges were $118.51 followed by another charge of $28.85. For a total of 147.36. I actually tipped the driver $10 additional because of the holiday. Would love to send receipt but, you have no option for PDF.

Do not order from them especially using instacart I repeat do not order from them if you want a guarantee to get your food. For one they call me twice and told me they couldn't locate me and I gave them the apartment number twice for two the order was already running an hour and a half late and for three my order never arrived because they cancel it because they were too lazy to try to find my apartment and those were things that I needed for Christmas so I'm mad $#*! hell never again. The only reason I gave a 0ne be use I couldn't give a 0. I never written a review this is the first time but this is ridiculous. If you want to be guaranteed to get your items order from Walmart

I really don't understand what all the fuss is about when I read negative reviews. Some are simply ridiculous! How can the pharmacist or techs have the meds ready if they haven't received them? Really? An old adage that I think applies, you can't please some people...EVER!

I have been shopping with Kroger as a plus customer for years... I recently found out my ex is associated with my account and had been using my fuel points... The rep I spoke with stated she would remove my ex from my account, and refund the fuel points. I asked if I should close this account and open a new one, but the rep assured me there was no need to do that, she would fix it... A month later I have an account issue because the customer relations credit on my account doesn't work in store for beer/wine like the rep that applied the credit stated it would. The rep stated there are 2 numbers on my account, and 2 other household members... I realized it my husband's number, but not sure who the other household member is... I explained I don't know what they're doing, but no one should be on my account except me. To make things more upsetting, Kroger sent coupons addressed to my ex at my NEW address (I was so pissed off)... I guess if you have more than one person in a household with a Kroger account they automatically link them... I mentioned this to the rep and she stated that doesn't happen... I told her something to that effect had to happen cause there's no dang way my ex should be attached to my account, and he dang sure shouldn't be associated with my new address... The rep stated she would fix it and explained the customer relations credit should work for anything except fuel (just as the previous reps stated)... The rep also stated she opened a ticket regarding the issue and stated someone from Kroger would contact me... I have contacted Kroger twice since then regarding this, and a month later I still haven't heard from anyone at Kroger regarding this issue... I have shopped in store and an associate stated there was a customer with the same issue (customer relations credit not working on everything in the store as it should be)... Kroger should just say the customer relations credit doesn't work on everything and fix their system...

This is the second time Kroger delivery is late more than 3 hours late...and I still have receive my groceries...I will be using Walmart for now on.Kroger won't get any money from me anymore..

I order from Kroger delivery because it's the only store close to me.
Last week I placed an order to be delivered between 7:00-8:00 AM. At 9:05 I received a voicemail from Kroger that was illegible. All I could understand was the word credit. I called the customer service number and they had no idea why I was called. Finally after about half an hour I was told that they had staffing issues at the distribution center and they had no intention to deliver that day. They also had no idea why I wasn't contacted for over an hour AFTER the delivery window. They then sent me an email saying they were sorry that I canceled the order even though they canceled.
Kroger admittedly hires customer service representatives and supervisors from outside the country with little understanding of the English language.
Another trick that Kroger pulls is to offer a discount amount or a certain price if you order a certain number of items and be out of stock or substitute an item that's not on the list. Then they charge you full price for every item since you didn't get enough of the items on the list.
For over a year they posted on the website that the driver would contact when they arrive but it didn't happen. Customer service representatives, supervisors and corporate office personnel said that the driver wasn't supposed to contact the customer even though it was posted on the website. Eventually that statement was removed.

After 4 tries, I am finally giving up on Kroger. I use their website because nobody in the store seems to be able to get their own coupons and sale items correct, only to find out that their website is even worse. They overcharged me 4 times in a row, that can't be a coincidence. They eventually made it right until the 4th order, but I had to spend hours getting them the information they needed to make things right. On my most recent order, they overcharged me for the items AND overcharged that amount again on my credit card. So they overcharged me twice on that one and instead of making it "right" again, they are saying they did not make a mistake. Ridiculous waste of time, because almost everything there is priced high unless it is on sale or has a digital coupon. So instead of spending hours of my time explaining their screw ups to them, I am choosing to just not shop there again.