KrogerReviews 349

Employment with Kroger
Corey,
A complete investigation was done; I have statements and photographs of training and violations that support the separation. This is not discrimination in any way but a an issue of safety and failure to follow Kroger policy.
From: Mr. Cory D. Lewis
Sent: Monday, August 1,2022 1:02 PM
To: McCaslin, Peggy
Thank you for informing me,but I was not told or trained about these said safety violations with your vans, superficially leaving the keys in the van when it was not occupied.
I was told about this incident on 4-09-2022 I was placed on suspension the same day. May you please forward the findings on these violations? In the drivers employee handbook there are no statements concerning removing a key from a van at any distance,not just the fact during my tenure as a driver there I was in TRAINING learning the dos and don'ts.I would like to see the written findings or video about these violations. I truly believe I was being discriminated against. If I need to provide evidence I can.
On Fri, Jul 29,2022 at 5:04 PM McCaslin, Peggy
Thank you for reaching out regarding your position with Kroger. An email was sent to you in April notifying you that your position was terminated on April 15th due to several safety violations with our vans, superficially leaving the keys in the van when it was not occupied.
I apologize if you didn't receive the email; please contact me if you have any future questions
Thank you,
Peggy McCaslin | HR Manager
Groveland Fulfillment Center | The Kroger Company
7925 American Way, Groveland, FL *******
Office: *******699
*******@kroger.com

I switched from Walmart+ delivery to Boost Delivery to try and get fresher produce ( the only thing I was unhappy with at Walmart+) I ordered groceries weekly using Boost and every single time, there were issues, absorbent overcharging, ridiculous substitutions and overall terrible, terrible service. I called after giving them chance enough to ask for a partial refund on my membership cause I could no longer bear to put up with all the inconveniences their stupidity was causing and they refused! You have 7 days OR 3 deliveries to cancel. After that, you're out of luck, no matter how crappy the service they provide is. Just an example of the problems I was dealing with, here's the one that happened today & was the straw that broke the camels back. I ordered ground beef and specifically asked them not to substitute it if it was not in stock. The meat was not in stock so they substituted 4 boxes of cereal@ $6.99 each that they charged me for but did not deliver! So almost $28 worth of cereal that I didn't order or even receive instead of the ground beef i wanted. Completely unacceptable. If you're looking to sign up, RUN!

Kroger customer service disappointing. I went to Harpers point Kroger at Cincinnati Ohio to return 2 heavy cast iron pots and pan to the customer service desk with the original receipt. The Guy at the desk told me that he needs the original VISA and Original Kroger Plus card. I didn't have either of them. It's my wife's VISA and who carry a plus card any more. I insisted that the credit will go back to the card that it was charged, why do you need the card, he said if it was $5-$10 no problem but for $64 he cannot do that. I returned items many times in other stores and nobody ever asked me for the card. This is a harassment and giving customer hard time to return. I had to haul my items back to the car. My wife is not happy, cause now she has to haul them back to the store. Shame on you Kroger.

My 95-yr old mother can no longer shop at her local Kroger. It seems management designed the current interior traffic flow to force customers to walk the entire length and breadth of the store on every occasion. Though there are two self-checkout areas, Kroger management opens only the self-checkouts far away from the single entry and exit door in the mornings; there are no cashier aisles opened at this time. The floral boutique has a cashier and is located near the entryway, so I took my mom (uses a walker) there to browse the lovely flowers. Unfortunately Kroger alarms any exits near the floral boutique and requires the customer to walk a circuitous route through the CLOSED self-checkout to exit the store. Today, the single entry/exit was also malfunctioning. I had to alert management that there was literally no way to exit the store without triggering an alarm. Ridiculous! Additionally, the pharmacy is located even further from the door than the faarrrrraway self-checkouts. For years we preferred shopping at Kroger (despite higher prices) for convenience. I now consider the store poorly run and management unconcerned with efficiency or customer convenience. Hate to say it, but I'm going to Walmart, where at least the checkouts are near the door.

The store is terrible! It stinks and needs a major remodel. Poorly stocked... Minimal selections. To

I had a very bad experience today and I will not buy at Kroger anywhere as a result.
One of the employees was very disrespectful in her communications on a matter of no importance.
I spoke to the manager Dan, and it did not seem that he cared.
Sorry Kroger shareholders, you just lost my business for good.

Product says you need a digital coupon, however, when you get to checkout, no one can tell you how to use one. Holding the phone showing I clipped it, people behind you frustrated you're taking too long, and so you check out paying full price. Kroger is always frustrating one way or another

The handicap carts here at braselton highway in Buford Georgia are all have battery memories which means when they plug it in it don't charge fully. Depending what time of day you coming to store the cards are dead or will die within 20 to 30 minutes not enough time to shop I've tried to contact customer service at their main location I've got hung up on I have dozen times when I do get anywhere they don't give you any idea that they will do anything I have been in the area for 15 years and it's gotten worse every year now they barely run but nobody will call and complain from what I see nobody is because they would fix it if everybody complained well that's not here or there they should do it if one person complains they should go out and check the cards every employee knows about it except the manager who says nothing is wrong and he's in a dream world should never become manager of the store terrible manager hides in his office dresses like a 20 year old kid and disrespects everybody who doesn't agree with him

I was trying to use their online delivery shopping services and I fell victim to fraudulent charges on my card of $315.38 and all they did was tell me that they do not see any transactions made to my account and gave me a casenumber and sent me on my way how about giving me a reason to why kroger app customers are falling victim to fraud? How about seeing what else you can do to want to keep me as a customer. I warn you all to NOT use kroger online services you may fall victim to fraudulent charges being made to your accounts

It is extremely difficult if not impossible to sign back into an order that was started earlier in the day. We keep getting error messages about disabling pop ups which we do but continue to get the error. We have stopped using the service due to this.

I was overcharged for every item in my cart and days later an additional charge was taken from my debit card. No reason or explanation.

WOULD YOU TAKE MOLDED, HALF ROTTEN FOOD HOME TO YOUR FAMILY?
DO YOU KNOW YOUR JOB IS TO MAKE SURE THAT WITHERED, ROTTEN AND MOLDY PRODUCE IS NOT ON YOUR SHELF AT ALL. SHOPPERS SHOULD NOT HAVE TO OPEN PACKAGED PRODUCE TO CHECK FOR THE BAD, ROTTEN, MOLDY FOOD ON THE BOTTOM BUT I DO BECAUSE KROGER SELLS ROTTEN PRODUCE.

Do not buy anything online from Kroger. I purchased $427 worth of merchandise on 2/27/23 and returned them immediately on their fedex labels and have been promised over and over again that I would get my refund in 3-5 days. As of today 5/28/23 I still have not gotten and refund and am still fighting. Such a shame how they let them stay in business with this poor customer service. I wish I saw the reviews before I made the purchase. Buyers Beware!

Scanner prices can be inconsistent with signage - watch for errors in product pricing. Many staff do not know products or placement. Quality of food, produce, etc is good.

I was a good customer at Kroger but the service is very bad in general! But the pharmacy is the worst! Very unhelpful, even though they saw I am a 75 year old disabled woman the Asian woman refused to give me a single pill for my dog! I will never go there again!

I had an issue with a ClickList order when not of the discounts were applied and I was charged almost twice of what the order was when I paid for it. I went to the service desk (Debra was very sweet and patient). The associate asked "Shane" about the order and he said they don't have anything to do with ClickList. Kroger ClickList. At a Kroger Store where I picked it up. I was charged $46.98 and he directed the associate to only return $35.48 because he is unable to count pounds. Last week, I picked up 3 pounds of ground meat only to realize when I went to use it that every one had expired the day before I picked it up. I can only guess under help/leadership of someone like Shane or who would hire someone like him is why the Youree Drive Store is going to Hell in a hand basket. Please check your products and receipts if you use ClickList from this store. Check your bags as well. I uncheck substitutions and they subbed anyway.

It's a shame that when I go to the white Krogers they're nice clean I can find everything I want when stuff shopping when I go to Kroger's in the black neighborhoods it's run down they don't have enough product it's not well stocked they fall very short like the one on Mall Boulevard and Savannah I went there to get a dinner it was pretty bad I called the store couldn't even reach a manager the store on Victory customer service is at all time low they can never get somebody to rent it how come the managers can't rent it when there's no clerks there it's ridiculous when you ready to go there they're close will you not ready and don't have your information you need to contact your business they're open these young kids are too busy playing face book or playing games or doing whatever then concentrating you have to watch everything because it's just a sad situation I don't have anybody that want to work and when they work their mind is not focused they have overdrawn my account a couple of times because the girl wasn't listening I wanted a money order and then she ends up giving me cash too which overdrew my account it's just a breakdown but I know you have demographics but you need to do better

Instacart poor service with Kroger is a sign that Kroger does not care.
Kroger should make Instacart responsible so that Kroger reputation does not go down like Instacart reputation.