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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Roman was very positive and professional. He arrived in the time frame stated, and he did a nice job! I would use Roman's lawn services in the future.
Kiare was fantastic! The yard looks phenomenal, his service was nothing shy of professional, and also had a very kind and caring demeanor. I would suggest him to anyone for a clean-cut lawn!
Hello, MJ. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
Yesterday our lawn was done very well by Shawn. Did not bother us,the lawn is looking very good now. My husband checked back and front yard. He said good job. Thanks Shawn
I’m happy to hear that our team provided you with excellent service, Ping. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Lawn Starter was very easy to use. I was able to set up my appointment on line and schedule it within a few days. The app is very easy to use and provides extra guidance as well. Jacob mowed my grass today and it looks great! I would definitely recommend LawnStarter!
Thank you for the positive rating, Sharon. We appreciate your business!
It was easy to set up service this service. The crew arrived as promised and did an excellent job. The crew member I met was polite and informative.
Hello, Marcy! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
If your looking for great lawn service, definitely go with lawnstarter. I had my first service today and was highly impressed. TKI did my lawn and it was excellent work. The app is easy to use and the prices are very reasonable. I highly recommend anyone needing lawn care services to contact lawnstarter.
We’re so grateful that you took the time out of your day to share your review with us, Tiffany. We’ll make sure that your pro xxx receives your kind feedback. It will make their day!
Nice professional cut and weed whacking. A great job. I'm looking forward to the next cut. It saved me a lot of time. Thanks
We’re overjoyed that you’re enjoying your experience with our team, Joseph. Thank you for choosing us to help you in making your lawn neat and beautiful.
We had our first visit with LawnStarter this week and we were very pleased. Jamal was very personable and knowledgeable and did a great job in a timely manner. I would highly recommend this service and Jamal.
We are grateful for your review, Sue! You inspire us to achieve more!
I had Stream Scene Landscaping come help with an overgrown yard. Ismael was easy to work with and the yard looks great, thanks!
Hi Elijah, this made our day. Thank you!
Removed thick layer of magnolia tree leaves, mowed, edged the tall grass, put leaves and clippings in toter as requested.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Steve!
Work was great! Robert did exactly what I asked him to do thank you Robert! And he was fast! Would definitely recommend Robert and your company!
Hello, Penny! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Great job, good service and very neat and tidy. Family loved the service. We are happy to use service again. Thank you¡!
Wow, that was an amazing review for our crews! Thank you so much, Stefan.
The team that came out to cut my lawn was very respectful and tidy to ensure all debris was cleaned and property was left to great expectations while we were out of two. Thanks again for sending the pictures!
It’s great to hear that you had a positive experience with LawnStarter, Jon. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
LawnStarter connected me with Roman and his wife from Husband & Wife Lawn and I couldn't be happier with their service! Took care if my problems quickly and lawn looks great!
Hi, Coffee. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
Jordan from J's lawn care did a great job! He came when scheduled, did great work, was respectful of our property and had excellent communication. I would recommend!
Wow, that was an amazing review for our crews! Thank you so much, Charlotte.
Lawn looks amazing, gave us a great deal, kept our best interest in mind, and looking forward to continue working with him!
Hello, Jane! Thank you for leaving a positive rating. We appreciate it!
I did a walk-around of my property after Buck mowed and edged, and it looks great! Except for a sizeable chip off my cement back porch that I suspect was from the mower. My house was just inspected on June 3rd and this chip wasn't present. I hope that I can get reimbursed for repairs because I just bought this house and I hate to see it damaged like this.
Hello, Blake. We apologize for the inconvenience this may have caused you. We already investigated your issue and have an available resolution. We would love to discuss this with you further. We will be reaching out to you soon to make things right. Thank you!
DD communicated well as to their arrival and did a nice job getting a property that was unkempt and new to us in good shape. Nice Job!
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that DD receives the recognition they deserve. Thank you again, Anton. Have a great day!
I have a long yard with uneven grass growth with bushes growing in different patches. Roberts from LawnStarter took care of the entire yard quickly. The lawn looked amazing after that. It was a great service. I will definitely recommend it everyone.
I’m happy to hear that our team provided you with excellent service, Amay. I’ll make sure that they receive your feedback. I’m sure it will make their day!
These guys are very hard workers and they get the job done quickly! Great job! The guys came in and took care of business! Have a blessed day!
It’s great to hear that you had a positive experience with LawnStarter, Alvin. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your positive review of our providers, Eein. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.