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LightInTheBoxReviews 13,739

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Cyprus
1 review
0 helpful votes
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συναλλάσσομαι πολλα χρονια και δεν προέκυψε πρόβλημα παραδώσεις και ποιότητας στα προϊόντα που παραγγείλα πιστεύω οτι ειναι μια απο τις πιο σοβαρες εταιρείες στον χωρο

Date of experience: October 29, 2025
California
2 reviews
0 helpful votes
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Horrible!
October 24, 2025

Zero stars an option. I purchased a coat for trip to paris from this company. After waiting three weeks for it to be delivered i arrived home to find the item thrown in my driveway only about 18 inches from the street. Took the item into my house to open it, and immediately, I noticed a rip under the lapel of the collar. Many emails back and forth with them offering me multiple discount that I refuse ( a damage Item is no bargain. No matter how much they give you off. They told me it should cost no more than 10 to $20.To shift the item back, it cost me $66. Now, three weeks later, i'm still waiting for the item to arrive at which time I will have to wait another 2-4 weeks for my refund. Do yourself a favor and don't purchase anything from this company

Date of experience: October 1, 2025
LightInTheBox F. LightInTheBox Rep
2 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Nevada
1 review
0 helpful votes
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I ordered 3 items. I was given a range of delivery dates. They missed the dates, and the items were no longer needed. THEY said... accept the package, don't reject it and THEN fill out the return information --- I SHOULD HAVE REJECTED THE DELIVERY. When I followed their request, they informed me that RETURNING THE ITEMS WILL COST 50% of the value paid for the items... making RETURNING ITEMS STUPID. (they "offered" a 10% discount on future purchases, equally useless)

Date of experience: October 22, 2025
LightInTheBox F. LightInTheBox Rep
3 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103803896 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Germany
1 review
0 helpful votes
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Trouser length
October 21, 2025

Men XXL has the same length than XL had to bring it to Taylor had to pay as much as trousers did cost!

Date of experience: October 21, 2025
Germany
1 review
0 helpful votes
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All at best - i'm fully satisfied!
October 17, 2025

Everything I have ordered and received so far has been completely satisfactory. Even if the delivery sometimes takes a little longer. I will remain loyal to the company.

Date of experience: October 17, 2025
Luxembourg
1 review
0 helpful votes
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Leider fehlt bei verschiedenen Kleidungsteilen die Tabelle wie groß eine bestimmte Größe ausfällt

Date of experience: October 17, 2025
Germany
1 review
0 helpful votes
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Herren Ledergürtel
October 14, 2025

Sehr schöner hochwertiger Ledergürtel, kann in Farbe schwarz oder braun getragen werden und auf die
Passende länge verkürzt werden. Gute Preis- Leistung.

Date of experience: October 14, 2025
Spain
1 review
0 helpful votes
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Es una buena página de compra, tiene productos de calidad, pero los precios de transporte son elevados al igual que otras tasas e impuestos, de manera que implica comprar menos prendas

Date of experience: September 28, 2025
Czechia
1 review
0 helpful votes
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OK.
September 26, 2025

All Is good.There was small problems with delivery from our countries side.
But now it Is solved. Thanks.

Date of experience: September 26, 2025
Austria
1 review
0 helpful votes
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Originelle Ware, leider lange Lieferzeit
September 23, 2025

Es funktioniert alles super, angefangen von der Bestellung bis hin zur Lieferung. Einziger Nachteil ist, dass man so lange auf die Lieferung warten muss.

Date of experience: September 24, 2025
Austria
1 review
0 helpful votes
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Products are well described, without shortage, well-packed, and service and delivery are without problems.

Date of experience: September 23, 2025
France
1 review
0 helpful votes
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Litb does what it says on the tin.
September 23, 2025

No hassle in ordering, and delivery was prompt, I was kept up to date on situation of my delivery every few days. More than happy with the service, thank you.

Date of experience: September 23, 2025
France
1 review
0 helpful votes
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Parfait
September 16, 2025

Aucune mauvaise surprise sur le produit, parfaitement conforme à la photo. De très bonne qualité

Date of experience: September 16, 2025
Singapore
1 review
0 helpful votes
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Good price and quality product
September 12, 2025

Easy to find the product l would like to purchase and recommend to my friends to know about it thank you

Date of experience: September 12, 2025
Tennessee
6 reviews
6 helpful votes
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I purchased what were supposed to be trout themed slipper socks. They appeared woolen on the website. What arrived were nothing as pictured. Lame details on very thin ankle socks terrible. I tried to upload the second picture that I submitted of what actually came in but it is not appearing on my site jabber review.Would give minus 10 if there was such a rating.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2025
LightInTheBox F. LightInTheBox Rep
4 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103724465 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Italy
1 review
1 helpful vote
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Una esperieza da fare
September 6, 2025

I servizi di consegna non sono molto soddisfacenti ma il prodotto è buono ma il prezzo è troppo alto per il valore del prodotto.

Date of experience: September 6, 2025
France
1 review
0 helpful votes
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Dans l ensemble satisfait
September 5, 2025

Juste une chose, vous m avait envoyer une montre la pile était morte, je l ai changé mais pas terrible.

Date of experience: June 9, 2025
Italy
1 review
0 helpful votes
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I like looking at what is on offer
September 5, 2025

I have difficulty going from shop to shop to find something nice. So Lightin the Box is ideal, especially as I have found the perfect size. Thanks.

Date of experience: September 5, 2025
France
1 review
0 helpful votes
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Satisfaction globale.
September 2, 2025

J'ai toujours été satisfait des produits que j'ai commandés, petit bémol pourriez vous améliorer le délai se livraison, ce serai parfait.

Date of experience: August 17, 2025
Germany
1 review
0 helpful votes
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Tolle Uhr
September 2, 2025

Ich habe mich in diese Uhr verliebt. Ganz besonders in das rote Armband. Sieht richtig gut aus. Dazu kommt noch der sagenhafte Preis. Ich bin sehr zufrieden mit dem Produkt.

Date of experience: September 2, 2025