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LoseTheBackPain Reviews Summary
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
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They offer you free stuff, you then are asked to pay the freight, without any knowledge that you are actually ordering monthly before you have any tried it.
Please read the reviews they are bad and then they get worse.
It seems I am experiencing the same predicament as the others wherein I receive a bottle of Heal-n-Soothe every month ( I have ordered enough for 2018 because I feel good about it), so stop sending me this from now on. Also, you keep sending me Super Joint Support but I ordered only one bottle to try it ( it seems not working for me), so stop sending me this from now on. Stop charging my credit card of this unauthorized orders.
Please reply asap.
Hi Marlon,
Thank you for taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised. We would appreciate it if you can please respond to it so that we can look into this for you.
Thank you so much, Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
1. The pills do not work and may raise the sugar levels in your blood!
2. The company will continue to use your credit card every month even when you didn't agree.
3. They make problems by crooked policy and don't refund your money
4. I have sent back the bottles (new and unopened) and they didn't refund the money and also didn't agree to send the bottles back. Probably they are selling them again! And again
Hi Rona,
We appreciate you taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised.
Thank you, Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
They charge my credit card every month, even though i already had canceled. I just order the first as a sample and was not what i expected,. And they are still shipping the product every month charging my credit card.
Hi Estrella,
We appreciate you taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised.
Thank you, Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I find this product very helpful in reducing inflammation. In fact, I have told many of my students to try it. I wouldn't be without it. I have experienced some itching however, so I have cut back on the dosage. It still works great.
Hi Denise,
Thank you so much for taking the time to leave your feedback about your experience with our company. We do appreciate it. It is wonderful to hear you are gaining relief from the inflammation with the product.
If you need any advice regarding using the product or anything in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Or “Submit a request” form in our online helpdesk system found here so that we can help you:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Do not order from this company, they will continue sending and charging your card for products you did not order, even after acknowledging your cancellation request. They steal your money and refuse to refund you for products you didn't order. I intend to get my money back from this fraudulent company even if that means involving my attorney.
Hi Iris,
Thank you for your feedback. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us so we apologize. I wanted to let you know that a manager has reviewed your complaint and a refund has been issued to you.
Our Best wishes,
Eva Klein Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I really should know better, but they had all the right keywords in their advertising. Maybe this one is on the level, I thought. Nope. Somewhere in the order must have been the fine print where I "approved" of continuous delivery of their product. I did not, but at least I canceled after on delivery. Like I say, not really fraud, but sleazy practice. They know exactly what they are doing. Lesson? Look online for comments before ordering. Thank you, lesson learned.
Hi Klaus,
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free 1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
All the reviews I read were bad regarding this product. I want a refund, now, please. I dont know why I even ordered this! Ive learned a lesson! Please dont continue to charge my credit card like what is happening to another customer.
Hi Barb,
Thank you for taking the time to leave your feedback. We ask that you please contact us directly in order for us to action your request.
We provide our full contact information along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
Then please click on Email Customer Service.
Thank you, Kindly. Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Ordered this in January and after taking for a couple of days developed terrible itching so stopped taking. Went on line to see if others had issues and appears to be a scam to which I'm embarrassed. Called immediately and cancelled EVERYTHING!
This is where the scam starts. I said I wanted EVERYTHING cancelled, newsletter, heal & soothe, everything & was told it was. There would be no more taken from my acct.
Noticed today they debited my acct another $14.95, which they've been doing since January. Yes, $14.95 for paper not even product.
Customer service was as rude as expected when I asked for a refund for things cancelled. Said it was MY FAULT as I only cancelled the product not the newsletter. Told her she was mistaken as I was very clear about the word everything.
Seemingly trying to intimidate, doesn't work with me, said all calls are recorded and she could pull it up. Said go right ahead as I know exactly what was said.
This is a big scam just to get your CC # to debit every month. Called my bank and the only way to stop these is to change your card.
Hi MH,
We appreciate you taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Ordered product 3 weeks ago. The charge immediately hit my credit card. However, they still haven't even shipped the product. I've talked to 3 different customer service agents and none of them have been able to determine why the product hasn't shipped. They have it available but can't seem to get it done. Terrible company. After dealing with them, you will need a supplement of common sense and sanity to offset the pain of their company. I want my money back. Stay away.
Hi Kerry,
We appreciate you taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
It took almost a full month from time of order to receive product. I cancelled straight away and would like confirmation it has been done after reading these reviews.
Hi Bernadette,
Thank you for taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I tried them since August 2017 and in Dec I am in the worst pain of my life. Those pills do not work and when I tried to cancel they told me that I have to pay for that month. I haven't received the pills and I have to pay for them. They don't have a return policy.
The pills after taste is horrible and cause Acid Reflux. Why do they lie?
Hi Etelvina,
Thank you for taking the time to leave your feedback. We have sent you a private message here in order to look into the matters you raised with you.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Can anybody in Customer Service please sort out my account? Let me know who I can contact, I have been sending messages since Nov 22nd but no results.
Hi Kathleen,
Thank you for your message. Please know that we have sent you a private message in order to look into this matter with you.
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I gave my credit card number for a free trial. One month later I have still received nothing, but have been enrolled in a monthly (delivery service) and they have just booked 50 bucks from my account. It seems to be their tactic. I can only say, if their products were good, they would not use these methods to rob people. Truly disgusting. They were also recommended by Paleo Hacks website... be careful!
Hi Walter,
Would you please contact us via either one of these links below so that we can look into your account and see why the order was not received. Unfortunately we can not identify you through this site so please do get in touch with us.
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
https://thehealthybackinstitute.zendesk.com/hc/en-us
I have also sent you a private message through this site.
Thank you for taking the time to provide your feedback on your experience. We look forward to hearing from you.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
If you have given your bank or card details to this company then immediately NOW cancel your card and make sure that your new card is a different number.
They tricked me into an agreement that I was totally unaware of, as they have to lots of others.
Not only do they help themselves to money from your bank card but they DO NOT send anything at all.
They have stolen several payments from my card because I did not cancel it quickly enough! More than one a month.
Despite contacting ( with enormous difficulty) and requesting to unsubscribe they ignored that.
Please do not have anything to do with these crooks.
HOW CAN THEY STILL BE CHEATING AND STEALING. WHERE ARE THE POLICE?
HI Jackie,
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print.
And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
If the trial doesn't work for you, just cancel AutoShip within 30 days of the order, no questions asked, by simply calling toll-free 1-800-216-4908. As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call.
However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place. Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
My previous review was answered (by robot?) telling me to use a link which I have already used time and time again with no answer to my messages to cancel my auto ship, There is absolutley no way you can get hold of someone this way. They do not answer to emails.
BEWARE you will get ripped off!
Hi Kal,
I wanted to let you know that we were able to find your account and have inactivated your Heal-n-Soothe subscription. I did send you a private message here a few days ago to let you know as well.
Thank you, Kindly,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
First message
Hi Kal
Thank You for taking the time to leave your feedback. If you would please contact us via this link below. Just select submit a request at the top of the page and enter your details, then we can look into this with you:
https://thehealthybackinstitute.zendesk.com/hc/en-us
Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
This thing is a total scam! I agree with some of the other folks who are surprised these people are still in business. I dont know if the product is any good or not as I tried it for about 20 days and didnt really notice any difference. My main objection is their no return policy and the fact that they automatically send you a bottle every month even though you may only want to try it out. I am now out about $160 and finally got this thing stopped (I think) but they will not return ANY of my money even though I have at least one unopened bottle which just arrived a couple weeks ago (they say their 30 day return policy dates from the FIRST bottle not the last bottle). BUYER BEWARE!
Hi Tom,
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:
Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.
If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.
As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
If you would like to review our 90 Day Return Policy please visit link below:
https://www.losethebackpain.com/shipping-return-policy/
Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I tried this product with substantial skepticism, but the first bottle was free so gave it a shot. In one week after starting "six at night and three in the morning" recommended dosage, I was able to quit using 1200 mg of ibuprofen daily for arthritis pain. Three weeks into the program I am more pain free than under the ibuprofen regime. So far no observable side effects. I will continue the program on the recommended dosage for another month or two, and then try reducing the intake from nine pills daily to something less. I will review again in a couple months.
Hi Rod,
Thank you for taking the time to leave your feedback about your experience with our company. It is wonderful to hear you are gaining relief from pain. If you need any advice in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
I expected to find only old reviews here, and the business defunct.
It must be getting close to a decade ago that I got the book free, or for a low price, and then the unrequested product started arriving in the mail. Along with the unexpected billing.
I am excellent at reading the fine print, and researching the product, and missed that. It could be me making a blunder --- and it could be the fine print was well hidden.
I returned the product unopened "refused - return to sender" and discontinued what seemed, at least to me, the scam.
I read the book. As an avid, literate, well-read reader, I can say that the book had no new or useful information, and was a long printed advertisement for the product.
That could have been the end of it, but it gets worse.
The author of the book got on Amazon and argued in a hostile manner with everyone who gave the book a poor review.
I have seldom seen such unprofessional behavior.
I took Heal'N'Soothe for two weeks--6 capsules at night and 3 before I ate in the morning, and within two weeks noticed a huge difference in my thumb and forefinger, both of which had trigger finger. And my pinky, which has an arthritis bump or nodule on it, no longer hurts me. I am noticing that not using the product for a few months has brought slight symptoms back in the trigger fingers once in a while, but I am very satisfied. They did a good job of stopping and starting my account and have been totally aboveboard about pricing, auto-shipping, etc.
Hi Mahesh,
Thank you for taking the time to leave your feedback about your experience with our company. It is wonderful to hear you are gaining relief from the arthritis and pain in your fingers. We are so happy that you found our Heal-n-Soothe helped you.
If you need any advice in the future do please contact us.
http://www.losethebackpain.com/contact-us/
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
From the business
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciatica. Press play below and see how we can help you. Get your FREE Copy of The 7 Day Back Pain Cure...
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Hi Ashleigh,
Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.
** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.
We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print.
And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
If the trial doesn't work for you, just cancel AutoShip within 30 days of the order, no questions asked, by simply calling toll-free 1-800-216-4908. As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call.
However, you can still easily cancel your order at any time. Here’s how...
** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place. Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.
However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:
http://www.losethebackpain.com/contact-us/
You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.
Thank you again for providing your feedback on your experience.
Best wishes,
Eva Klein Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com