mail.comReviews 223

We love mail.com this is the only email address me and my whole family use is perfect Email ever it's great please stay up I hope it last forever it would be sad to go keep the good work mail. Comwe enjoy you very much you never let me down five stars I would give 10 stars if I could

I have been with them since 1999. Out of the blue, they asked me to change my password. Right after that, I got blocked. If you are still using it, please move to google. Terrible customer service. I wish I could give them negative stars.
Run Run Run

They blocked my new account for no reason. Fake security team wouldn't lift block. Total sham operation.

I've been using mail.com for over 20 years without one problem. I initially created the mail.com account as an expendable burner account back in the 1990's but it worked fine and I got a great email address so I just kept using it. I used it for things where I didn't want my business email exposed to advertisers and spammers. I had other similar free accounts from other providers that I abandoned when the spam got to thick. But the mail.com account never got hopelessly overrun with spam so I've kept it and used it regularly. Perhaps they have a lower tolerance for spammers. I was just reading their reviews and most people who left poor reviews complained of being blocked. I wonder why? Perhaps they are the spammers. I've have been an IT professional and Systems Analyst for over 30 years. I don't know anything at all about mail.com as a company, who they are, where they are, their fitness, etc. I only know I've have been using my mail.com account for over 20 years without a single hiccup. I even prefer it over my gmail account. I've recommended mail.com to others who have used it for years also without problems. So there you have it. My $0.02 is 5 stars.

After creating a new account, on very first log in attempt, I received the notification regarding suspicious activity on my email account and I was routed to change my existing password. I hope they do not use my previous password pattern to access my other online accounts which has similar password patterns. I would not recommend to use it. It does not seem robust at all. Feels like spam.

I have just signed up for a new account and and gotten a response of account locked out. Not worth it.

Right after I clicked ‘register' my email got blocked. The website advised me to file a ticket and I did that.

I got these emails:
1. At 10:46 (03.09.2021) ‘Thanks for signing up!'.
2. Then at 10:49 (03.09.2021) got an email about my ticket: ‘Thank you for your message – an agent has to personally review and process your request.'
3. At 15:11 (03.09.2021) I got this:
‘Dear mail.com Member,

We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

With kind regards,

Your mail.com Support Team.'

When I try to register a new email account it says ‘A technical error has occurred. Error Code: 8d3ca75f-694c-43ea-b00f-6a49fb93c2c7'. Restarted my laptop, turned off AdGuard. Nothing works.

Well, I almost never write reviews, but this is some kind of a new low that I couldn't just walk by :). There's something terribly wrong with the service if you can't even register a simple email.

I just signed up for my new account, received confirmation, stating that the account is now active and I can use it. But at the first attempt to sign in, I received an error message saying something like "we have detected a suspicious activity on your account and blocked it for your security". They offered alleged steps to recover account. I've completed all steps 3 times but my account remains locked for no reason. Mail.com are a bunch of crazy losers.

I set up an account for my daughter. After an hour the account was blocked for some strange reason. After sending a question to support I got an enigmatic answer that it will remain blocked and there is nothing they can do.
Summary: If you want to have a secure account and a peaceful sleep at night avoid mail.com

Locked my email due to security reasons because i used my email from 2 different locations and when i went to activate it, their security department denied me to re-open it and because of inactivity for 6 months they decided to close it and i still had stuff linked to the email and was still trying to communicate with them to get back access or at least get back the same email but i now will no longer be able to have the email back and my account linked to the email are no longer accessible without 2 step and my stuff in the email are forever gone

Don't recommend this garbage email site

It's now impossible to send emails to any business from mail.com as the domain seems to be blocked by email gateways. I have contacted premium support about this many times over the past couple of months but no reply until a couple of days ago when one of their guys responded telling me to check my spam folder and that I should assume emails were delivered unless they were bounced back.
Duh! I have sent them around six examples of rejected messages with all the warning stuff that came back with them.
Given the quality of support I am starting to wonder how much longer this organisation is going to be around. They have nowhere near enough staff and from what I have read on other posts here their attitude and competence is pretty poor.
I am migrating to another provider as fast as I can. Anyone with stuff on their cloud should retrieve it asap.

This account must be a scam now. Set up an account and it was locked within a couple of days. I had not even had a chance to use it. When I contacted them to request it be unlocked I was required to give another email address for communication (email harvesting much?). When they emailed me they said their fraud department decided to keep the account locked with no additional information. What a joke. Stay away from this company.

One day my account just stopped working. I log in, it says my account is blocked and to contact them. Weeks later they respond my account is flagged for abuse, its forever blocked, and they won't ever unblock. Literally all my social media is tied to this account so I can no logger log in because of 2 factor. Can no longer access my facebook because they want to verify my account via code to email, and I cant change email because I don't have access.

Awful terrible platform.

I gave a poor review a few weeks ago because I could not login to my account and mail.com advised me that my account was being deleted due to "no activity in 6 months". I do in fact use the service every day with hundreds, possibly thousands of messages over that period. I explained I regularly used the service but their response was to say they could do nothing since the process of deletion had already started and they were unable to stop it. I could still use the application on my smart phone but not login with my laptop. After a week or so I again contacted mail.com to ask why, if they had deleted my account, it still worked on my smartphone. Someone then contacted me to ask for more information on my account and said there appeared to be an issue with their systems. Several days later, hey presto, I could login again and things were back to normal. A thank you to mail.com for eventually resolving my problem. It was a shame that initially, I received such a curt response to my problem.

I registered *******@email.com account around 4 - 5 years ago, but last week when I loged-in, only a message that they blocked my account. I contacted support and they replied with an automatic message that it's final decision. No reason why my account was blocked, I used it with my online business for years, even with my Paypal account (over $20k usd there) and now they blocked it with no reason. Terrible mail service! Stay away if you don't want to waste your time...

So I tried to sign up for a free account with mail.com, and immediately I got a message that my account was blocked for some reason. I've never had that problem ever with anybody else. So I responded to them, and then they sent me another worthless email asking me to explain more their problem.

Crazy worthless service. They apparently just waste your time. Maybe they just want money from you, and this is their way to try to get it. Just move on to a more reputable real run email service, and leave them in THEIR GARBAGE HEAP where they belong. I would give them 0 stars, and they give ZERO service - just aggravation.

I been using mail.com for a while, they have a lot off extensions so I used for business and even used to recommend the service to friends and clients. Lately they been closing and look account with out reason and they don't let you produce any kind off proof or verifications. We loose a bunch of important documents and also login information and now call every single place where you have that email to change it.

Joe Churchs

Mail.com cancelled my email accounts I didn't use for some time due to lack of use. They were opened for specific purposes other than continuous use.
Foolishly, I signed up for several email accounts again which I haven't been able to access. My correct passwords never work and now mail.com attached itself as my search engine and I haven't been able to remove it.
One star is too high a rating I would rate it as a "0"!