business logo of Match

MatchReviews 1,218

1.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Match?
grey star
grey star
grey star
grey star
grey star

Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
217
value
226
quality
220

We monitor reviews for authenticity

New Jersey
1 review
2 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

I have been on match.com for 2 days (I know not very long) but when I first got on, I had email notifications and winks etc. It would not allow me to look unless I subscribed, so my being the marshmello I am I did. I have gotten over 100 profile views in less than 48 hrs, 6 winks, 8 they are intersted, and 12 photo likes. So I'm thinking pretty good stuff, let's send some personalized emails. I have sent 18 emails, all with personal messages about each person, and I'll be damned. Not a single response. I will admit not all have opened the email yet, but the best looking ones did and didn'r even respond. What gets me, is two of them liked my photo's, and one was interested. I am not Patrick Swazye or Ryan Gosling, but I am a solid 7-8. Tall, athletic build. Why am I not getting any responses, and why are the girls that email me and wink at me totally what I'm not looking for. I am holding out hope, but as of now I think it has been a complete waste of money and time. It also sent me an email stating I had 24 new matches, yet I cant see them in my daily matches...

Date of experience: February 24, 2014
North Carolina
2 reviews
3 helpful votes
Follow Charles T.
Unfollow Charles T.
Share Review
Report Review

The site utilizes every tool at their disposal to maximize income. Including: keeping old profiles active after members' profiles expire. Keeping old profiles visible after the members cancel their membership (you must check a box to tell them to keep the profile hidden). Match does not actually remove a profile until 12 months after the current subscription run outs. So, having found somebody special and cancelling my membership, the profile sits there, waiting, and will not completely disappear for 16 months. People you have emailed or otherwise contacted still see your profile - even after you've cancelled your subscription, so they can contact you. When you meet someone really special and decide to cancel your subscription, be sure to tell them 'Oh by the way, my Match profile will still be visible to you for the next 1.5 years (or whatever). Kind of like telling them "Sure, I'll be exclusive, it will only LOOK like I'm still trolling Match.com." Not unlike contracting herpes, really, now I think on it. Oh, and if someone sends you a message and you are having Match messages forwarded to your email account, then clicking on them in your personal email account (mine is a gmail account) then there is a message that is relayed back to Match telling whoever sent the message to you that you have, in fact, read their message. So, good luck telling your one-and-only that you really have closed your account. From the perspective of Match, these sort of shenanigans are an excellent business strategy. Think about it - after your new girlfriend / boyfriend starts to mistrust, then they have two returning customers. Ta-Da! This site is frankly antithetical to responsible and ethical dating. They also throw people at you willy-nilly, even in the absence of you doing searches. I mean... why? Right? Do they think that everybody is totally incompetent to run their own searches? But... It churns the database and, in a very real way, makes it more difficult to focus on quality dating vs. quantity. I don't like being churned. Oh, there is no way (or phone number) to actually get them to simply take the profile off the site. It's hard to do on Facebook, it appears to be impossible to do here

Date of experience: February 20, 2014
California
1 review
3 helpful votes
Follow Francine P.
Unfollow Francine P.
Share Review
Report Review

I was sent a special email from them with men who have "showed interest in you." Just so happens, io know one of the men so I sent him a funny email. When I asked why he never responded he told me he hadn't been a member for 3 months! How can they say he was interested when he isn't even a subscriber! When I called to cancel, I was told that they don't provide info as to whether a member is active -- well then what's the point? I was also told that if he were interested he could pay his money to re-activate. I explained that it isn't about him, it's about me and the fact that they are shady and FALSELY sending info about non-members. Who knows how many other emails I sent went to inactive people. It is a SHADY SCAM!
They refuse to refund any $$. I put in a claim to American Express and refuse to pay the 137.94.

Date of experience: February 13, 2014
California
15 reviews
206 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Half the women' profiles are fake, another 25% are scammers and it gets really frustrating very quickly when nobody seems interested in you. The six month guarantee is not a money back guarantee, but a guarantee for six more months of pounding sand. Be careful! If you do not follow their guarantee guidelines, it will be void and you will be automatically billed again.

They have a very good marketing campaign, but don't be fooled. Chances are you will just be another victim.

A friend did take me to one of their "Stir" events. Interesting to actually see the real people of Match.com in person. Nobody says a word until people get drunk, then they act like fools, the women leave and so does everyone else.

Date of experience: February 11, 2014
GB
1 review
1 helpful vote
Follow Tom H.
Unfollow Tom H.
Share Review
Report Review

I joined in November time and, at first, it all seemed reasonably fun and decent for the money paid. I was getting a decent amount of 'views' and made contact with a couple of women who replied back. This suited me as I didn't want or expect women to be messaging me all over the place.

I arranged a date with one girl I spoke to and it went well but I don't think anything will be happening again. I got a couple of mobile numbers but nothing ever came of those either. This doesn't sound altogether negative; however, all of this happened within a month or so of first joining. Since then, it's been dead. Now, I don't bombard women with messages but I've not had ONE response for around two months. I know not everybody has full registration and can only view and respond to certain things but honestly, for the amount it costs not to have ANY communication back is just a bit of a joke.

As other people have said of themselves, I'm not a 64 year old bloke with no teeth and sever asthma. I'm mid-20's and fairly good looking and I'm on there as I work up to 60 hours a week so struggle to meet women,

It was good for the first month or so but the novelty soon wears off. Now I just go on there and it's pretty demoralising. Another thing that annoys me is that the only way I do get views is if I view them first! Where am I coming up on the searches? I'm pretty sure that people in their mid to late twenties must take up a higher percentage of the users than other age groups.

Tom.

Date of experience: February 7, 2014
New York
4 reviews
15 helpful votes
Follow Marc D.
Unfollow Marc D.
Share Review
Report Review

This is an open letter I wrote to Match. Enough said. Steer far, far away. Complete waste of hard-earned $$. The 1st paragraph is their statement on the FAQ section.

"Match.com does not send members misleading communications, including notifications, emails, or winks. However, sometimes you'll receive a message from a Match.com member, only to receive a "Profile Not Found" error when you try to look at their profile. Or you'll be notified that you've received a wink, only to find that it's disappeared once you sign in. In both of these cases, the member who contacted you has, for whatever reason, hidden their profile or may no longer have a valid account with us."

The above is a statement made by Match.com in the FAQ section. It is absolutely an outright lie! You MUST be well aware of this! The above is the reason why I cancelled. You cannot be trusted. Why is it that ONLY when I was NOT a member (before and after) I suddenly was the most popular guy in the world, getting winks, flirts, hugs, messages, etc. etc. Beyond belief. Only to finally sign up and nothing was really there. I received email after email from YOU telling me about all these people who wrote me messages and were checking me out and were interested in me and so forth. From YOU... so to blame your elusive members who allegedly spend their lives doing the "wink and run"... is ludicrous. You really need to stop misleading and scamming people. Truly, for a site as popular and well-known as yours, you should be ashamed of yourselves. And for the record, I have spoken to several other people who have not pursued memberships for the exact same reasons. Extremely disappointed with your business practices.

Date of experience: February 5, 2014
GB
1 review
1 helpful vote
Follow busty n.
Unfollow busty n.
Share Review
Report Review

I am a woman over 40, okay looking, 3 reasonably nice pictures, professional - horrified that Match.com don't IP ban some of the most dishonest profiles of all time - I am too scared to even try the site again. Guys saying they want a friend, partner, someone they can relate to etc - lots of nice emails then bam - come over to my home or I can come to yours I don't waste my time dating. It's just very upsetting when using a dating site.

Date of experience: February 1, 2014
New York
3 reviews
3 helpful votes
Follow Evan W.
Unfollow Evan W.
Share Review
Report Review

It was easy to set up my profile and I got messages pretty quickly. Seems like there's a large and diverse user base, which to me is the most important aspect of a dating site. If I become single again, I would definitely use the site again.

Date of experience: January 28, 2014
Georgia
2 reviews
26 helpful votes
Follow Tooty F.
Unfollow Tooty F.
Share Review
Report Review

Plenty of black men to chop it up with. Just lovely.

Date of experience: January 25, 2014
Kyrgyzstan
10 reviews
47 helpful votes
Follow Esekiel D.
Unfollow Esekiel D.
Share Review
Report Review

The site is ok, but loads of fake beauties contacting you right out of the gate are disturbing. What's up with their quality control?

Date of experience: January 22, 2014
GB
1 review
2 helpful votes
Follow lisa d.
Unfollow lisa d.
Share Review
Report Review

Having used paid and free dating sites, match.com is the worst. For lots of reasons. Firstly the high number of False profiles, many profiles are cancelled by member but match.com continue to use it unless you opt to permanently delete your profile. There has been a number of law suits about fake profiles n con artists. The customer service is appalling with many people continuing to charge subscription fees, poor sign posting to delete. I cancelled my profile in 7 days and still waiting for a refund. DO NOT USE.

Date of experience: January 9, 2014
New York
2 reviews
15 helpful votes
Follow Peter B.
Unfollow Peter B.
Share Review
Report Review

I quit this site months ago but my profile is still up and match keeps sending me emails about winks, favorites and emails sent to me, etc. but to answer any of these I would have to sign up again. Now I understand why some of the listings I responded to when I was a member were never read. The people were no longer members and were really phantoms.
On the plus side and hence the 2 stars I did meet a wonder mate, 6 months and going

Date of experience: January 9, 2014
GB
1 review
1 helpful vote
Follow Theresa D.
Unfollow Theresa D.
Share Review
Report Review

I decided to give online dating a go and this site has put me off for life.

Firstly, I thought I was paying the three month subscription over three months, but on checking my bank account they took the whole amount of £76.00 which is not clear when signing up.

I have been on the site for nearly a week and had two messages, that doesn't include all the messages that Match have bombarded me with.

I have cancelled the automatic renewal but will cancel my card as well to safe-guard myself.

All-in-all a waste of money and my time.

Date of experience: January 9, 2014
Maryland
1 review
2 helpful votes
Follow Mike J.
Unfollow Mike J.
Share Review
Report Review

This site is a scam
January 2, 2014

This site is a scam. They trick you into signing up with the promise of 6 months free if you don't me anyone. Then they automatically bill you even tho you never met anyone. I called to get a refund and no1 answered spoke English and did not refund my money. Stay AWAY from MATCH.COM. Free sites are better. I don't even think the profiles on match are real. I give it one star only because you can't give them negative.

Angry and confused

Date of experience: January 2, 2014
Washington
1 review
1 helpful vote
Follow Sheryl O.
Unfollow Sheryl O.
Share Review
Report Review

Terrible
December 31, 2013

Terrible. I did not meet a single interesting person - had much better luck with the free websites. What I found most frustrating is that when you sign up for a limited duration (ie months) they auto bill you for the next 3 months! I callled just a few days later and they would not refund it even though i had no interest in wasting another 3 months on their crappy website.

Date of experience: December 30, 2013
G T.
New Mexico
11 reviews
28 helpful votes
Follow G T.
Unfollow G T.
Share Review
Report Review

It is what it is.....
December 24, 2013

It is what it is.....as a female your lucky to find quality...most are older men and or players so it is what it is....as always use caution with on line dating......not worth the price either, if you want to try just do the month fee.....unless people are honest you get what you get......

Date of experience: December 24, 2013
Virginia
1 review
2 helpful votes
Follow Ray H.
Unfollow Ray H.
Share Review
Report Review

First, I believe the web site is initiating contact with fake people. I would get notification that I just became a favorite of someone and within minutes that profile is gone. I was a paid member for three weeks and had about 20 of these winks, likes favorites. All the profiles were similar in that no preferences were set up on the senders profile, most were in mid to late 30's and never married, only had one pic, most claimed to be a teacher and none of them lived within 300 miles from me. The matches the site presented at first were primarily African American, I am not and excluded that group in my preferences. I was very active on the site and sent out more than 50 emails and never got one response. It almost became a game for me, I would send an email and ask if they were real, just send a response so I know. The site gave me a free upgrade to see if my email was read and about 70% of the ones sent all said read. I am just an average looking guy but am an educated executive and had a well written detailed profile. I started thinking there were rules of the site I was not aware of, I was shocked that people I complimented could not even respond with a thanks but no thanks. I guess common courtesy just does not apply.

Date of experience: December 20, 2013
California
2 reviews
4 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

Been there done that..
December 17, 2013

Been there done that. Overall a good and safe, but just gets too boring too fast. A lots of nice people, but they wants to get too serious too fast. I moved on :)

Date of experience: December 17, 2013
New Mexico
1 review
1 helpful vote
Follow jon s.
Unfollow jon s.
Share Review
Report Review

I ended my subscription over a year ago and my profile is still up. The site is a fraud and should be stopped.

Date of experience: December 15, 2013
Virginia
1 review
2 helpful votes
Follow Gordon W.
Unfollow Gordon W.
Share Review
Report Review

COMPLETE WASTE OF MONEY
December 9, 2013

COMPLETE WASTE OF MONEY. DO NOT PAY FOR THIS CRAP. BEEN PAID SUBSCRIBER BARELY A WEEK AND I HATE IT. HAD LOTS OF ISSUES WITH THE SITE. WHEN I CONTACTED CUSTOMER SUPPORT I TALKED TO RUDE AND INCONSIDERATE PEOPLE. TALKING TO EACH ONE ONLY MADE ME WANT MY MONEY BACK. I ASKED FOR REFUND, AND WAS TOLD THAT WASN'T POSSIBLE. CALLING BETTER BUSISNESS BEAURO (SPELLED WRONG, I KNOW) IN THE MORNING.

Date of experience: December 9, 2013