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The company demonstrates a mixed reputation, with some customers praising the convenience and effectiveness of its services, particularly in providing quick access to prescriptions without the need for in-person visits. However, significant concerns arise regarding service quality, including long wait times for consultations, perceived dismissiveness from providers, and inadequate responses to medical needs. Many customers express frustration over the lack of thorough care and communication, leading to a sense of dissatisfaction. Overall, while the service offers potential benefits, improvements in customer support and provider engagement are essential to enhance the overall experience.
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The woman I talked to turned out NOT to be a doctor, but a nurse practitioner. I paid to talk to a doctor, so I was a little upset by this. The site administrator would not tell me if the person I'd just talked to was a doctor (they said that someone would call me back)... I found out by doing my own web search. I thought about disputing the charge, but I later decided to let it go. The N. P. did give me some useful advice --- I was told to look for an integrative medicine specialist, as this type of doctor is more likely to be open to alternative treatments. I will not use this site again, however.