MenardsReviews 351

I ordered 22 Trusses from Menards that were delivered on 04/08/22. I had all the equipment to get the trusses off the delivery truck and to set the trusses. After I unloaded the trusses which were bundled and placed them on the ground the delivery truck left. I began to set the trusses and noticed that several of them were bad. Also they were not the length I ordered and the overhangs were wrong. I could and did correct those mistakes and made things work. I had wood that was bad on 9 trusses that I would need to shore up I had to build rafters beside the bad trusses for stability.
I went to Menards to see if the would compensate me for their error, their suggestion was to send them back, and wait. So the labor I had paid for and the Ariel lift that I had rented would have been all for nothing in their eyes. I explained that this was not a project with hundreds of trusses that I could lay some aside and wait 2 weeks on replacements, this was one project that was planned to be completed in one evening with everything on site.
I am appalled by their gross lack of concern and the company wanting to fall back on some warranty fine print, the company does not seem concerned at all about simply doing the right thing and having some cooperate responsibility when clearly their product was bad.
If you order Trusses from Menards check every one, before the driver leaves, I for one have Just decided that this is one business that I will not spend my money in again. I was not asking for a complete refund or even a cash payment, I would have been ok with am in-store credit. I normally do not write reviews but this was just bad business to mew.

Horrid experience, Menards in Ballwin, MO. I Placed an order online in total close to $3000 the put it in 3 groups, after one week I received an email from the company letting me know that one of my 3 orders is ready to pick up, because I don't have a truck I called the store and asked him if it's ok to wait till all my orders are ready and available for picking them up at the same time, the representative over the phone said yes I can with no problem, the following week I decided to start my project early so I took one of my Friend his cargo Van and went to pick up my order, the person in online order pickup department said one of your item worth $700 was picked up 3 days ago and when I asked him who picked it up he couldn't give me a straight answer, can you imagine that? $700 item plus tax has been given to someone else!, so I wait more than 45 minutes to figure it out who picked up my item? They came back with "sorry sir we don't know where is your item that I paid for it", so I asked them if I can speak to the store manager, at this time I went to the Customer service desk and asked for the store manager then Mr. Hudson came and start apologizing and then I asked him to cancel my entire order with a full refund, he did except the item he said just give me few minutes to find out what happened with your order. After few minutes he came and issued me $700 refund when I asked him you guys owed me an explanation he started talking about mistake happens I told him I wait few weeks and you just telling me mistakes happen. I do appreciate him helping me out with my order cancellation but I decided no more Menards and share my experience with everyone.

We do not have a Menards near us in the Western PA area the nearest stores are well over an hour away in WV and OH. I ordered a paper towel holder that was advertised as working with slatwall. It was under Menard's own Tool Shop brand. Price was ok but when I received the product it DOES NOT FIT into standard slatwall slots. There are many types of slatwall and some manufacturers do not make the slots in the same dimensions as others. The holder did not fit into the StoreWALL and Handiwall types that we have been using. I tried to return it but they wanted over $12 for a $6 item to return it even though it did not work as advertised. I won't be ordering from Menards in the future.

Took back vinyl tiles that i paid cash for after 90 days, would only give me store credit, bought 2 different packs that cost more, paid some using store credit and paid cash for an extra pack, took the extra pack back the next day and they would'nt give me cash, only store credit, i will never shop at menards again! They don't deserve 1 Star, only gave them one cause that was the lowest available, they get an F from me!

I bought an item $2500, online from Menards. The item after 36 days was never delivered, sat in a warehouse. Could not contact anyone at Menards on this, and they refuse to give me full refund. Spent hours and hours on my own trying to resolve. Has been a nightmare. Do not order from Menards.com. This overall rating says it all - do your homework and avoid.

The only thing I can complain about is this 11% rebate. I have found that a lot of the employees don't understand it and they give you the price of with the rebate and that was not what I was looking for because honestly I feel that the rebate should be taken off at the registered like Lowe's does don't have to be 11% okay could even be 5% at register or the card. I have waited three years for my rebate that I sent in still waiting. So I feel that if Menards would actually give the rebate either at register or lower their prices or not necessarily give it 11% but maybe try to go ahead and give it at the register that is more or less with the whole situation should be at the register that's where the consumer will save money not have to wait for it I would shop there all the time.

Our cabinets came in damaged and of the cheapest quality the legs in them broke when ya went to move it. Their laminate butcher block counter tops are vastly overpriced and we asked for real ones and paid for real ones. They sent us the wrong counter tops this was the worst waste of 7000 dollars I have ever seen in my life I will no longer be shopping at menards ever again it's pathetic that you pay for quality and get the bottom of the barrel crap shoot that's cheaper than the shoes on my feet. It took forever to get them and worst than that they had them for a month and a half and never texted or called the measurements were completely off and the staff were so unprofessional it wasn't even funny 1000 dollars for laminate counter tops and could have gotten them from Lowes for 180 bucks never again

At the height of COVID19 Dec/-21 we purchased a RUVATI V6100 sink for the laundry room. Wife wanted quality steel & deep sink. E were assured 90 days for returns/exchanges no questions asked. We also received copy of return policy w invoice
Package was delivered to a wrong house down the street, when neighbors returned from holiday they dropped off the box end of December. We stored the box in a safe place while construction was under going. Under the circumstances connection was delayed by 2 months. Then we opened the v6100 box 2 1/2 months later to begin installation Opps discovered the sink had damaged borders & one side was curved. Being this was under mount the borders work not affect much however curved side is a show stopper.
Contacted Bernards customer service for a quick replacement. This it's when the excuses hidden term's began to show up. Basically the return policy was a farce null & void. According to Bernard defects must need reported with 3! Days of b receipt. This is never stated anywhere. Also the only refund available is to a Bernard store credit less shipping & restocking of 20%

THIS COMPANY IS AS USEFUL AS tits ON A BULL or the liberal DNC

They will & DESERVE TO GO OUT OF BUSINESS
Home Depot Lowe's and
Amazon will pulverize them

I will never but a single item from this horrible company they don't care about customer satisfaction or retaining customers

I Oredered a Simple Product online and Didn't get it. They sent me something I Never Ordered. Now they want me to take Pictures of a Product that I Never Ordered and return it before they will send me the Product that I did Order and Paid for. Scamer Rip Off Artists. Menards are Crooks!

Purchased a Men's rugged wear jacket that looked warm and like it would stand up to my work conditions as an HVAC tech. Found out that the zipper is poorly installed and gets stuck in the same spot and separates almost every time. Went back to store but they wouldn't do anything because I used their rebate slip to pay and had no receipt. I did look at the other jackets on the floor to see if they had a similar problem. ALL DID. All sizes and both colors of this jacket had the same issue. Too much fabric sewn together in one spot cause the zipper to stick. Not a good product if your trying to keep warm since the zipper won't stay closed. Also, if you buy anything at this store either save your receipt or if you purchase with rebate slip, put a dollar on a credit card or they won't track the purchase

Couldn't find a clerk in the store to ask questions. The quality of goods online is not only bad, but the service is even worse. They don't think about the customer. Companies should fire employees who are complained about by customers

I bought some insulation that had a $4.00 rebate, now it has the rebate and 11 % off. I tried to get my 11 % back but they won't give it to me because it's been more than 2 weeks. Now I have to load up all my insulation in my truck and trailer and return it and buy it again. How stupid is that! Makes me not want to shop at Menards anymore.

Ordered a vanity and 2 hours later put in a cancel request, ( by email, since there is no other way to contact them) before the money was even taken out of my account. Later noticed money was taken out of account, and 10.5 hours later got an email saying they are sorry for the delay about getting back to me, and they would put in cancellation and would get back to me. Never heard back but noticed the item had been shipped immediately after the email from them. It wasn't suppose to ship for 2 weeks according to the site. They charge a 25% restocking fee to send back on a product I canceled and they admitted to a delayed response on my request, and sent anyway. Scammers

Frustrating and confused. That's about the only way to explain this Menards store anymore. Before the pandemic hit this store had experienced and informed employees that knew where every item was at in their section and if you needed advice they would gladly help out with useful information but it seems like all those workers were let go and replaced with inexperienced people that don't have a clue about anything in the store. I would imagine it was done to save them money because keeping long term experienced and knowledgeable employees costs money. I go in and ask where I can find a certain item I'm thinking will work for a specific project I'm working on and the employees haven't a clue what I'm talking about and have no interest in helping. It's a shame that Menards would ruin something good just to save a few dollars.

Be careful of this Menard's scam. If you return a defective item, instead of replacing it on the spot, they give you an in-store credit so you can then replace the item. However, if the second item is also defective and you no longer want it, they will not refund your money. They will only give you an in-store credit. In other words, they repeatedly sell you a defective item and will not refund your money. If ever there was a scam, this is it. Plus, no one tells you about the in-store credit until after the fact. If someone would have mentioned this during the first return, I would have simply asked for a refund. I guess this how Menard's increases their sales, by scamming people. BEWARE!

We waited 6 months for an order we placed with Menards, the products NEVER came in- the store said they could not give us our money back, all they could do was a store credit. They quoted the 90 day return policy; for a "return" would you not have to actually give me something? So Not Only did they not provide us with what we ordered they then kept our money so that we couldn't go get what we needed anywhere else.

I bought Larson storm doors from Menards. If you have a problem with instillation, do not bother trying to get help from the staff of Menards. They wanted nothing to do with me and made no attempt to help me with the instillation. It was my problem. They gave me a name of someone they had worked with and I called "the installer." He wanted an outrageous fee and would work me in in the "next few months."My business days with Menards is done. They were polite as they blew me off. Never again.

There's something up with Menards hiring practices. My day to day routine has slowed down and was looing for part time work. I'm a very qualified individual for role I submit an application for yet I wasn't even considered for the job. They're to big to have manager biases or whatever that may be going on. Not even a phone interview!

Yea I'm not shopping there anymore either. There's so much stuff in these stores but never any salesman that looks at the customers needs and can tell them the basics features of the product.