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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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This is a scam site, and I have filed a police report agains them.
The product never arrives. Dont order from this site. They promise to refund you but the refund never arrives
They sell you something, take your money, give you a tracking number which doesn't work and after 8 weeks waiting for my order, I've realised this is a bull$#*! scam site. STAYAWAY!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Just ordered a simple phone case back in january my payment was received by them january 23 2020.
In their site delivery details are 4-7 business days to process. It is now March 2,2020 and still no product. I paid extra to them for insurance and shipping and cant get a tracking order. A month ago after I emailed after the expected delivery date they said sorry theres chinese new year that affects their deliveries. Bull$#*!. They should not put misleading wrongful information on their site. It's called lying to the consumer and in our country is an offence. They should be pulled from advertising on amazon etc. and should have warnings out there for others who will believe their lies. Not a reputable company and probably lead by teenagers who have other careers in online scams as well.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Site perfeito. Muitos produtos, todos eles bem descritos.
O prazo de entrega não influiu na avaliação, mas ele poderia ser um pouco mais rápido.
The product was delivered quickly. A good value for the money paid. Thanks for the good service. The shipping time was bit long, but the product is good.
I ordered a phone case and screen protector over month and I've emailed and nothing back. First time using this site. Not happy.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Order number *******
No signs
Not showing as I have ordered as well, Kindly let me know if this is dispatched. When will i receive it
Hello Smitha,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 30962070 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the discomfort. Please note that, after checking your case, your order results regularly in transit.
Your order was shipped out via UK Priority Line-Intel-valley on February 23,2020. The parcel code is GV256060535GB.
Delivery will take about 3-7 business days.
You can track it here: https://www.royalmail.com/track-your-item#/tracking-results/GV256060535GB
Thank you very much for your kind support.
If I can be of assistance, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/mini-box?id=20437601
Sincerely,
Fabio
MiniInTheBox Customer Service
I ordered and paid for items on January 30th, paid for express 3-4 day shipping. Here I am on February 12th, 14 days order and USPS still does not have the item. No customer service to talk to at all. But they updated as shipped, it has not shipped, earlier it said shipped on 02/01/2020.
I think this place is fake and a scam.
Hello David,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35758107 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the discomfort. Please note that, after checking your case, your order results regularly in transit.
Your order was shipped out via US Priority Line-LITB1-Priority mail2 on February 10,2020. The parcel code is 9205590258803373194348.
Delivery normally takes usually 3-5 business days.
Thank you very much for your kind support.
If you need anything else, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20372371
Sincerely,
Fabio
LightInTheBox Customer Service
The product was delivered quickly. The shipping time was bit long, but this it was compensated by the good value for the money paid. The wristwatch was carefully packed
I recommend MiniInTheBox! An online shop full of promotions and a big range of items!
Eu compro no MiniInTheBox já há algum tempo e nunca tive problemas com minhas compras.
Os produtos são de qualidade e são enviados de acordo com as especificação do site.
Cheaters! I ordered some toys, I received them after 1 month directly from China (?!), I wasted time at customs, and I paid extra 40% of the toys price in customs and DHL taxes... In the end quality of toys was poor, and also only 50% of the toys were working, the other half were faulty! Be warned! Order from them only if you want to be cheated!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Gros choix de produits à tous les prix.
Descriptifs conformes aux produits.
Délais et coûts respectés.
Droits de douanes remboursés le cas échéant si l'on a souscrit l'assurance.
Great price, lot of items, fast delivery!
Good customer support.
And so many bonuses and rewards.
Excellent shopping expirience.
JÁ COMPREI ALGUMAS VEZES NA LOJA E NÃO TENHO DO QUE RECLAMAR, POIS ATÉ AGORA FORAM MUITO HONESTOS COMIGO LEVANDO EM CONTA QUE MORAMOS DO OUTRO LADO DO PLANETA E PODERÍAMOS SER ENGANADOS, COISA QUE NÃO ACONTECEU COMIGO PELO MENOS POR ENQUANTO.
O Miniinthebox é confiável e sempre entregou as mercadorias no prazo estipulado. Sem considerar que é mais barato que os sites concorrentes. Portanto, recomendo a todos.
J'ai commandé à plusieurs reprises, en sachant que ça vient de loin, le délai de livraison est correct, parfois ça n'arrive pas du tout, mais je crois que c'est parce que le paquet est tout petit, dans ce cas il y a un remboursement (mais j'avoue que je n'ai pas vérifié si je l'avais eu), pour moi c'est un bon site, par rapport à d'autres qui sont aussi peu cher, et il y a un suivi pour les colis
CZ: Dobrý den, s miniinthebox jsem spokojená. Děkuji. Přeji hezké dny. Marky
EN: Hello, I am happy with the miniinthebox. Thank you. Have a nice day. Marky
Mon colis n'est jamais arrivé et cette compagnie a fermé le lien de ma réclamation sans raison et, depuis, ne me réponds plus.
C'est inacceptable.
Cher client, nous aimerions vraiment vous aider, mais nous avons appris que vous aviez quitté cet avis sans numéro de commande.
Nous sommes désolés pour cela. S'il vous plaît, pourriez-vous fournir votre numéro de commande?
Pour nous, il est important de vous aider et de résoudre votre problème. Je vous remercie.
I bought some clothes and once at home, it was not the size i ordered and not the right color... I tried the customer service and 2 months and 15 e-mail later, they ask me to ship back in china from Canada... 95$ to ship back a 43$ order received with free delivery...
They use shipping technique to sell wrong product and never give your money back.
Worse online seller services i saw in the last decade.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Ordered an outfit from this website with a 3-6 day delivery time, it's been over two weeks since I ordered and nothing
No way I can contact them or anything
Fuming!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.