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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I placed an order in December, and have yet to received it. I needed it for the 20th of February, Ive emailed and called and still no respond. To everyone who has ordered and are not satisfied, please file a complaint with Better Business Bureau. This doesn't make any since. Lesson learned for me.
I ordered 2 jumpsuits and a T-shirt and all 3 items were Great quaity. I ordered them Friday 1/29/2016 and received them today and posted them on Facebook. Only spent $68 I'm going to Slay in Vegas :) Lol
I'm a us size 14, I ordered a black jumper in XXL which the size chart said was a u. S size 16, then I took almost a month to receive it. When I tried it on it was more like a us size 10... I couldn't even get it on, when I sent an email to modlilly to try and get a refund they sent me a 20% off coupon and never responded again. I will never purchase from them ever again and I'll be writing Many bad reviews. Screw your 20% off coupon
I knew this was shipping from China, so I ordered an XL even though I am an American barely medium. Guess what? I couldn't even get it over my boobs without hearing the thread pop. I waited over 10 weeks to get it, paid 14 bucks for it, and cannot return it because NO ONE WILL RESPOND TO ME!
If you are a very small Asian women, then these clothes may fit. If you live in China then you might be able to return. BUT, if you are from Europe or North America... save your money! Extremely small fitting, bad quality (a mean not even sewn properly). If you want to return they tell you no cuz the postage isn't worth it. You will be stuck with something that doesn't fit and looks like it was made in Grade 6 Home Economics Class. Beware! They are a poor quality China company but you don't find that out until they have your money.
Ordered a dress, using their size chart, XL which should be a UK 14-16, it won't fit my size 10 daughter. At the same time I ordered a hoody,, it's coming apart at the seams, badly made. I refuse to pay expensive postage to China, and get a partial refund, when items are not as described. They have offered me $12, as I had to pay in dollars, the order cost me $50. I've put it into dispute with PayPal. Watch this space!
Update... PayPal gave me a full refund
The clothes look good online but then when you get then theirs strange hanging from them the customer service ignore your emails & when there supposed to refund you & you tell them that you did not receive it they just start not writting you back is just a mess & I will not purchase anything else for them ever again & I wouldn't advise anyone else to either Thank you
I purchase a red jumpsuit and a cream tribal print dress from this company. The items are no where near the picture. The stitching is horrible and offset, threads are hanging and fabric not as noted in description. DO NOT ORDER FROM THIS PLACE!
Placed an order December 1st and was told it would come in right before christmas. Never happened at all still waiting and a few days later my credit card numbers where stolen my bank said someone tried to take over $2000 from my account. Watch your credit card information guys there just like any asian website a fraud.
I ordered 2 dresses and for the most part they were what I wanted. The only issue was the material was not what I expected however, I've had them for a year and they have lasted so this site is worth trying.
Cheap, poor quality, not like picture, sizes not American fits, stains in garments? Stitching zigzag and they trying not to give me 100% refund after I had to pay another $38 to ship stuff back to China. Offered 60-70% if I sent all product back. Did I mention it was sent back in a week of receipt and they have a 30 day policy. Who do I need to report them to? Should not be able to do business in US. I am reporting to BBH.
Note to self: never buy anything off dodgy online websites before reading the reviews. At least I got sent my dress, about 3 months later. However it was absolutely nothing like it showed on the picture. If I could post a picture to show I would. What a joke
Help, I've just ordered a dress without reading reviews, have I got sucker tattooed on my forehead?
Wrong size, wrong color, cheap shoddy product with holes. No return or refund info. Scam.
I ordered several dressed on Modlily. They didn't even ship the right dresses to me, and wouldn't let me send them back to exchange. I requested a refund, they said they would give it to me if I closed the ticket. I closed the ticket and never saw my refund. I started another ticket to again request the refund, and now they're refusing to give it to me. I think they count on people not checking to see if a refund came through, because I don't think they ever had any intention of actually issuing it. I have been communicating about this very simple issue for over 2.5 months, and it still hasn't been resolved.
This company is dishonest and does not give the customer what they bought. Not even the same items. They keep money that is rightfully a customer's, and I honestly think they should be legally pursued. This is not only poor business practice, but is actually illegal. They're taking money for goods and services that they are not rendering.
NEVER SHOP AT MODLILY! YOU WILL REGRET IT!
Well I got my dress unlike some people but it is nothing like what was advertised. Should of known really! Terrible fit, its like a size 8 at the top and a 14 at the bottom! I don't even know if I can get refunded, maybe just put it down to bad judgement and learn not to buy from foreign sites again! Glad I didn't purchase something for a special occasion!
I cancelled 24 hrs and have to pay $3 handling fee. I'm ok with that but there is email trail of endless BS And now they say refunded to my store account... I have no store account and specifically asked for refund back to my original credit card... TOTAL BS co. I shop exclusively online and have NEVER HAD AN ISSUE... buyer beware for sure
I wanted to try this website out so I bought one item. They took the money out the same day and it's been a month and I still haven't got my product. I been try to get my product or my money back and they are not responding. I will never get anything from this site again, I don't recommend this site to anyone else either.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members