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MotionVFXReviews 163

3.4

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MotionVFX Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with numerous customers praising the responsiveness and professionalism of the support team. Many reviews highlight the prompt resolution of issues and the personalized assistance provided by staff, fostering a sense of trust and satisfaction among users. While some minor technical issues were noted, they were typically addressed swiftly, minimizing customer frustration. Overall, the sentiment is overwhelmingly positive, indicating a commitment to both product excellence and customer care, positioning the company as a leader in its field.

This summary is generated by AI, based on text from customer reviews

service
123
value
119
shipping
66
returns
54
quality
119

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California
1 review
4 helpful votes
Follow Eric L.
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MOTIONVFX was super helpful in troubleshooting the multiple Apple Silicon issues we experienced with their plug-ins. They are prompt to response, eager to help, and make sure the issue is solved! 5-stars!

Date of experience: March 23, 2021
GB
1 review
5 helpful votes
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Very impressed by the responsive feedback when I was getting to grips with mTracker. Overall this is a great company that produces superlative products that integrate seamlessly with FCPX and Motion 5. I've used many of their plug-ins and templates for an endless variety of productions, including work broadcast on British terrestrial TV. Recommended.

Date of experience: March 23, 2021
GB
1 review
7 helpful votes
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Be careful buying from Motion VFX... Poor templates and plugins, customer care is rude if they don't like your question.

Date of experience: March 19, 2021
Colorado
1 review
4 helpful votes
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Fantastic quality & service
March 8, 2021

I've been a FCP user since 2013. I'v found that MotionVFX makes the finest quality FCP plugins in the market. Their interfaces are consistent and intuitive. They also are very good about keeping all their plugins updated with MACOS and FCP changes, so you'll never run into a situation where something you paid for was rendered unusable because it's no longer supported like some of their competitors. I highly, highly recommend Motion VFX for all FCP editors.

Date of experience: March 8, 2021
Florida
1 review
4 helpful votes
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Both the service and the products are really excellent. I have been with Motionvfx for about 10 years and have never had a bad time. I am really very happy and satisfied to know that the professional team at Motionvfx are always offering innovative tools to improve our work.

Date of experience: March 1, 2021
Egypt
1 review
4 helpful votes
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The best in the business
February 28, 2021

Best costumer service. I love working with these guys. Very professional products and they are always down to solve any problems I may have.

Date of experience: February 28, 2021
Massachusetts
1 review
4 helpful votes
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In an era where everybody seems to be complaining about what companies aren't doing I would like to give a shout out to this firm. I have worked with them for several years now and their products are top notch, and their customer service is even better. It's nice to not only get one's money's worth but also actually more than he/she/they bargained for. Keep up the good work!

Date of experience: February 10, 2021
Thailand
1 review
4 helpful votes
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I mostly work in post production and over the several years. I really do enjoy the plugins and digital assets that MotionVFX has. The customer service is there, so I'm comfortable when I make a purchase for their products. I recommend Motion VFX. When I have an issue I contact their support and I get help with an actual solution and not some round about answer. So I'm a happy customer.

Date of experience: February 10, 2021
Poland
1 review
0 helpful votes
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Nie spotkałem się nigdy chyba jeszcze z takim wsparciem ale nie nazwę technicznym ale wsparciem całościowym i przyjaznym dla człowieka. Pomoc przy problemach z korzystania co nie jest ze strony MVFX, jest natychmiast rozwiązany a do tego wskazówki dodatkowe które ułatwiają pracę ale to megaaaaaa:-) Narzędzia do pracy które mają w swojej ofercie są pierwszej klasy i robią mega robote. Polecam każdemu

Date of experience: February 3, 2021
Florida
1 review
5 helpful votes
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I bought the Comic Book Template for Motion 5 and FCPX to use in my music video.
I found one drop zone that was out of sequence.

When I told tech support, they not only fixed that but gave the whole Project some new features.

Love the template! And the tech support was great. Fast and accurate.

Date of experience: February 1, 2021
Texas
1 review
6 helpful votes
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MotionVFX delivers every time! Their plugins are simply the best in the market. There's just no hassle, no drama, ultra high-quality effects. They're extremely user-friendly, their support is VIP... honestly, it's the best investment you can make to elevate your video production game. I own like 10 of their plugins and they're all awesome!

Date of experience: January 28, 2021
Poland
1 review
8 helpful votes
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I use motionvfx products everyday, saved a lot of time and money. The support also is very helpful. For me it's the only source of fcp add-ons.
Thanks a lot folks!

Date of experience: January 25, 2021
Switzerland
2 reviews
9 helpful votes
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In June 2020 I bought my first product from them (the "mO2 Artist Bundle", that contains the "mO2" 3D rendering / object creation plugin, and the Advanced Shaders Pack which gives you a huge library of high quality materials to use on your 3D objects).
Nothing available in the market, for Final Cut Pro X and/or Motion 5, comes anywhere close to these products! The mO2 plugin, is actually a whole new application that runs within FCPX and/or Motion, rather than just a "plugin", per se, for them (as "plugin" may suggest); in that you can now use FCPX as a machine to create 3D objects & camera-animated 3D scenes, rather than just a video editor! It's a game changer! <3
Their customer support is EXCELLENT! This needs to be emphasized! Anything I have ever needed explaining has been covered 100% by their support agents who are DEDICATED to help you. They really care to make sure you are completely covered and have understood everything! If needed they will make screen recording videos, just for you, to guide you until everything is clear! And as a newbie, I have needed their help quite often in the last months...;)
Their products are truly EXCELLENT and their after-sales support is FANTASTIC! (After seeing this I have bought MANY products from them).
CONGRATULATIONS GUYS! KEEP IT UP!

Date of experience: January 24, 2021
GB
3 reviews
15 helpful votes
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Fare play to Motion VFX They addressed my issues and now resolved so I edited my review.
Good job and glad we solved the issue.

Date of experience: October 26, 2020
Portugal
1 review
10 helpful votes
Follow Michel A.
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This Cy has no contact available so when there is a pb, you cannot get any person to support.
I have bought several plug ins for FCPX of which mCHARACTER, mTRAVEL2 etc and no answer at all from tMotionVFW guys. Why?

Date of experience: August 19, 2020
Thailand
1 review
14 helpful votes
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WARNING! Some of this plugins are slow down the FCPX! And system I dont know why. Mac OS catalina mac book pro 32gb ram, 8 gb video. I deleted it, and now no have any problem! Send message to a support Immediately, but they don t want to refund, or doing something! BE CAREFUL! Now I send another letter to support if it not help Ill send that feedback everywhere! Why I need to pay for something that doesnt work good? This is a support answer - (Zbigniew Jaroszek (MotionVFX.com Help Desk)"Finally, as also mentioned earlier, we do not refund products that have already been downloaded, installed and used.")I installed it only one time and deleted, they can chek it in my account.
Motionvfx if you dont refund your products why you not have at least a trial version of this?
So that people can check what they are buying before they pay you money! Be loyal to people, or you will lose more than you gain!

Date of experience: May 7, 2020
Poland
3 reviews
32 helpful votes
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Never had any big probs with their stuff (the only bugs that I noticed were caused by known macOS problems). Great support too (never encountered any other company whose CS would send custom-made video tutorial for a custom modification that I wanted to try).

Storslått!

Date of experience: September 11, 2019
Kentucky
1 review
25 helpful votes
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This was my first experience with this company and it wasn't good. First, the fcpx plugin didn't work as advertised. I had to reinstall and then finally add a patch download which sort of got it to work. The program didn't look anything like the example. Super quirky and doesn't come with any maps. That would've been good to know beforehand.

Since the software didn't even come close to my needs I politely requesting a refund, or at least a credit for another product, but they refuse to do either. I am currently disputing with my credit card company. Bad business decision on their part! Especially over $69.00.

Date of experience: April 24, 2019
Poland
1 review
29 helpful votes
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Awesome content for Motion 5 and FCPX and great support, couldn't ask for more.
MFlair2 is the best flare out there and mObject (mO2 on the way) is the best and only app that can be used to import 3D models into M5/FCP.

Date of experience: April 24, 2018