mSpyReviews 2,277

I agreed to purchase a 3-month Premium Subscription for €36.06, but was secretly charged nearly €170 without my consent. There was no clear breakdown of these charges during checkout, and the refund policy link they sent me is non-functional—a dead page. When I requested a refund within hours of purchase (well within the EU 14-day cooling-off period), they stalled, demanded explanations, and ignored their legal obligations under EU consumer protection laws. Their practices are deceptive, misleading, and potentially fraudulent. If you're considering mSpy, stay away—you're likely to be overcharged, misled, and ignored if you try to seek help. Absolutely not trustworthy.

This company literally took my money without using the product. After I accepted the service with a discounted price of 34$ I realized quickly it would not work with the devices I needed. I needed to monitor my child's IOS from my android. I was then charged 75$ instead and immediately notified customer service of my error and that I had NOT even downloaded the software let alone utilized any part of the service. I didn't even complete my information for the subscription. I have been emailing them for 2 weeks regarding a refund with NOTHING but refusal! HORRIBLE SERVICE!

I purchased mSpy with the hope of using its features to monitor a device, but I encountered nothing but issues. First, many of the features, including the screen recorder, did not work as advertised. When I reached out to customer support, they gave me vague instructions that didn't solve the problem. After submitting a refund request, I was told that I had to use an optional service called "mAssistance" instead of a refund. Even though I didn't request or authorize this service, I was charged for it. When I contested the charge, their support team simply pointed me to their refund policy, which seems designed to avoid refunds under almost any circumstance, including technical failures. Despite numerous attempts to resolve the issue, I was left feeling scammed, as mSpy refuses to honor a refund for a product that didn't meet expectations. Their customer support is unhelpful, and their policies are overly restrictive. I would strongly advise others to avoid mSpy. There are better, more reliable alternatives on the market, and mSpy's service and policies do not reflect their promises. EDIT:
As you may have noticed, I have deliberately stopped responding to your emails. This decision was made following my lawyer's advice, given the ongoing legal actions against your company. At this point, complaints have been officially submitted to all competent authorities, including the National Authority for Consumer Protection (ANPC), the Romanian Police, the Cybercrime Division, the European Consumer Centre (ECC), and the European Data Protection Board (EDPB). All relevant documentation and communication have been provided to them as evidence. Your refusal to address the unauthorized charges, despite multiple amicable attempts, has now escalated into formal investigations at multiple levels. I trust you will soon be contacted by the respective institutions. I will refrain from any further direct communication with you, unless advised otherwise by my legal representative.