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From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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The map section of Family tree Builder does not work and when I followed all their advice still does not work, part of the advice was to upgrade the program to the latest version, it still did not work, and resulted in all my note sections of the program being deleted, this seems to hapen when syncing to the online tree at their site. Their program is full of bugs.
I still have not received help since the last request to update program which I advised them did not work. Support very slow at returning e-mail.
I will be looking at moving to another site where hopefully their program works as requied.
My experience with the customer service rep was outstanding. He reviewed some benefits and offers with me. He said he would follow up on why my DNA sample had not been received. He would email me his contact information. Finally, he was going to send me a link to make my daughter a co-manager on my account.
I have not received any of these items but quickly got emails on what he got me to buy.
It has been good. I have given a lot of the DNA kits to family and friends who have been desperate for heritage information. I've spent some time on most heritage sites and feel that MyHeritage will be the leader in Australia. I encourage people to use it.
J ai souscris le contrat medium, des alertes arrivent mais impossible de les voir en clair; il faut s abonner au maximum
Trop cher
Tres dommage car site de genealogie interessant
I first tried the free version and immediately liked the app. However, I had different expectations for the graphical representation of my large family tree, actually four of them. Of the available family tree templates and formats, none met my expectations. Therefore, I had to create a graphic file in parallel in another program, which allowed me to create a real tree – the roots at the bottom, the crown at the top, and the fresh leaves representing the youngest generation. Thanks to this app's functionality, I was able to access deeper personal resources, and this made me very happy with it.
Grom XI-2024 to XII-2025.
The person I dealt with, David, was so very helpful and explained everything so well. As a result, I felt confident with my renewal decision.
I have been turned off by other sites as they are sales driven not accuracy driven. As a result, I believe that I am working with a more professional organization that is focused on genealogical best practices.
It is very frustrating having to get a login in password each time one logs in. Surely once verified all should be ok unless a different computer is used.
Hours of enjoyment finding out about my family history. Easy to follow and new sources being added regularly.
I got an unsolicited call so was wary, however, the sales operator was friendly and polite and capable of answering all my questions to my satisfaction. I did wind up buying an additional package!
I enjoy using myheritage; there are many useful services available to researchers. Recent interactions with myheritage team members mean that I now have access to more incredible features. Thank you.
Hace mas de 30 años que estoy en la busqueda de mis abuelos paternos.Mi padre fue criado por un tutor.
Recorri muchos lugares, hable con personas que me dieron nombres y apellidos que guardé por años en un cuaderno, sin darle mas importancia que la de un relato de vecindario.
Decidí hacerme el tes en FamilytreeDNA y ahi comenzé a bucear en el mundo científico
Un año depués me suscribí a MyHeritage y ahi mi sorpresa, aquellos apellidos que había guardado por 30 años en mi cuaderno aparecieron en los arboles y en las coincidencias. Eureka!, Una veredadera sorpresa, aquella historia que me habían contado estaba plasmada en varios arboles y en mis coincidencias.
Creo estar a un paso de decir con certeza estos son mis abuelos, aunque se que debo esperar que alguien mas cercano para cerrar esta busqueda que parecía nunca llegar a su fin. Dios y MyHeritage me ayude a que alguien un poquito mas cercano aparezca vinculandosé. Le estoy muy agradecia a la plataforma porque se que voy a poder cerrar historia aunque ya mis abuelos no estén!
Puedo decir que es super recomendable MyHeritage para quienes estan tras las huellas de sus antepasados, cualquiera sea el motivo.
Sinceramente, mi aspettavo qualcosa di più.
Non ho trovato ducumenti che mi abbiano pouto aiutare nella ricostruzione del mio albero genealogico.
Peccato...
Se me informó del precio de la renovación de membresía y se me ofreció la compra de un libro familiar sobre mi árbol.
I like to print off articles from Old News but I seem to only print the whole page and not clip out the individual article of interest. I would like more printing options to include choosing just the article of interest and the newspaper citation. Thank you
I had some questions, which were answered eloquently. He helped me arrive at what I needed to know, and I learned more about the organization and the process by which you operate.
MyHeritage seems to continually improve their product. I am amazed at how rapidly they find connections with other extended family (descendants) from ancestors. Have met and enjoyed sharing stories with cousins that I've never met. Thank you.
The Manager knew many of the twists and turns in the program and I ended up with a better package than I had before.
Every year I get great discount (as long term client) and I'm going to continue using My heritage also in future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members