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Newage ProductsReviews 290

3.4

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Newage Products Reviews Summary

Newage Products has a rating of 3.4 stars from 290 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Newage Products most frequently mention customer service, outdoor kitchen and garage cabinets. Newage Products ranks 3rd among Cabinets sites.

service
184
value
159
shipping
112
returns
50
quality
103
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Fantastic sales team
December 15, 2022

Harshala Moghe is an asset to any company. She was informed and knowledgable on the products as well as creative in her design. She took my requirements and configured a solution that will work perfectly for me. I hope her leadership team is carefully monitoring her stellar performance and keeping her in mind for future leadership opportunities. These types of employees do not come around very often and I hope New Age takes full advantage of her skillset.

Date of experience: December 15, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Tim. Thank you kindly for your review of your ordering experience with Harshala. We will surely pass he feedback along! Thank you for choosing NewAge Products!

District of Columbia
4 reviews
2 helpful votes
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I would give this company a zero in quality control if I could. I waited three months for my products and 3 of the 10 items were damaged. Be mindful that I paid almost $4000, plus $1600 for installation. The boxes which the items were packed in were not damaged, which clearly means the items were damaged before they were shipped, yet they sent these anyway! They also had the nerve to ask me if I would accept replacement doors for the lockers and change them out myself, at my cost! I am now being told that it will be another 2 plus months to get replacements, and I will have to wait, or do whatever is best for me. How dare them! I want a refund on the items, plus my installation cost, until the replacement items are received. It is ridiculous to expect me to pay almost 6 months in advance and not have a product I can use. I would never recommend this company!

Date of experience: December 12, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Valerie. We are very sorry to hear that this was your experience with your order. Kindly reach out to our Customer Service team at: 800-306-8930 and select 'option 1' to discuss further, and to allow us to assist to provide you with any available solutions. We value your business and we thank you kindly for contacting NewAge Products.

California
1 review
0 helpful votes
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I haven't received the product yet, but I wanted to say a few words about my experience with Sales Rep Aziz S. I had a few questions on a couple of systems and I decided to use the online chat service. Aziz S was my Sales Rep. We worked through a series of questions and he was very helpful provding all the info I needed to come to a purchase decision. He generated a quote with all the product we discussed. I received an email with the quote within minutes and I was able to complete the transaction to my satisfaction. I'll write a follow up review about the product and delivery service once I receive. So far so good with NewAge.

Date of experience: December 9, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Mike. Thank you for your review of your ordering experience and of your interaction with Aziz! We will surely pass this review along to him. Thank you for choosing NewAge Products!

Illinois
1 review
0 helpful votes
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Bar Cabinet Consultation
December 10, 2022

I was very impressed with the New Age Products bar cabinet consultation approach. Having both an in store resource displaying physical cabinets and online consultant was excellent. Both consultants were very knowledgeable about the products. The ability to quickly modify 3D images was also very impressive.

I plan to purchase a cabinet for my basement in the very near future.

Date of experience: December 9, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Keith, thank you for your review. We are certain that you will be pleased with your order as soon as place it. Thank you for choosing NewAge Products!

New York
2 reviews
0 helpful votes
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Fantastic customer service.
December 10, 2022

I had the pleasure of being helped by Muddassir Ansari this morning; the guy couldn't have been more knowledgable about the products and helpful with the process of ordering a large, steel wall unit for garage.
Every question answered, super polite & lovely personality on phone.
A refreshing change from the current customer service experience you get out there today.
Can't wait for the unit he sold me!

Date of experience: December 9, 2022
NewAge P. — Newage Products Rep
over a year old

Hello, and thank you for your review and of your positive experience with Muddassir! We will surely pass this along. Thank you for choosing NewAge Products!

North Carolina
1 review
0 helpful votes
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I had the pleasure of working with Asmaa, who was simply outstanding. Responses to emails/call were very prompt, and she was very knowledgeable/patient with all my questions and a few changes. It's a leap of faith to order cabinets online without seeing them. My experience with Asmaa helped me feel confident in NewAge products and customer service. I haven't received my cabinets yet, will try to write more when I receive them.

Date of experience: December 8, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Brad. Thank you kindly for your review of your service experience with Asmaa! We will surely be passing this along. Thank you for choosing NewAge Products!

Louisiana
1 review
0 helpful votes
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Exceptional service
December 8, 2022

Very informative, great design support and recommendations. The live demo was very useful to help with product decisions. Overall a great, very user friendly and customer focused experience!

Date of experience: December 7, 2022
NewAge P. — Newage Products Rep
over a year old

Thank you kindly for your 5-star review Chantel!, We are happy to hear that you had such a wonderful experience with our live demos, we will certainly pass this feedback along to our teams. Thank you for choosing NewAge Products!

Colorado
1 review
0 helpful votes
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Great products and excellent customer service from Geepson Lobo. So easy ordering.
Thank you
Jim S
Omaha

Date of experience: November 25, 2022
NewAge P. — Newage Products Rep
over a year old

Thank you kindly for your review of your service from Geepson. We will surely pass it along! Thank you for choosing NewAge Products

Nebraska
1 review
0 helpful votes
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Newage Bar Cabinets
November 20, 2022

We wanted a nice product for our home bar and Newage Cabinets offered a very nice affordable option. Vellanki with customer service was extremely helpful on the phone with placing the order and helping with shipping details.

Date of experience: November 18, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Kevin, Thank you for your kind review of our agent Vellanki! We are glad that you had such a pleasant experience and we will be sure to let him know. Thank you kindly again for choosing NewAge Products!

Georgia
1 review
0 helpful votes
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Geepson was a great help other the whole ordering process. There was a mix up on prices on the website and he got them fixed immediately.

Date of experience: November 18, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Patrick. Thank you for your kind review of our agent Geepson! We are glad that you had such a pleasant experience and we will be sure to let him know. Thank you kindly again for choosing NewAge Products!

North Carolina
1 review
2 helpful votes
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UPDATE: - Ram flat out lied to me. My order had no chance of arriving in November and he simply lied in order to get me to order. I now waited one week for cabinets that were never coming. After tracking the order, it says it would arrive at the end of December. Extremely deceptive and I am very unhappy and will certainly never recommend this company to anyone. I have cancellled my order and can only hope I will get my money back without filing fraud charges.

I spoke with Ram who assisted with completing my order. He was extremely helpful and made sure I was able to take care of discounts and had the products I actually wanted. He also requested expedited shipping to have the items here prior to December and that I had the correct delivery that included placement in my house. I will update my review once my products arrive.

Date of experience: November 17, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Brandy, we sincerly apologize for the inconvenience. This is not the experience we wanted you to have. Your refund has been processed and please allow 7-10 business days for the refund to reflect on your credit card. Should you have any questions please contact us through email or phone at support@newageproducts.com OR 1-877-306-8930 option 1 and one of our specialists will assist you.

Texas
1 review
0 helpful votes
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This company is really on point, they make sure they follow up with you plus they really want your business as they willing to make further discounts that aren't offer on their website. I am really satisfied with my purchase!

Date of experience: November 14, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Luis, thank you kindly for such a positive review! We trust that you will enjoy your purchase for many years to come. Thank you for choosing NewAge Products!

Virginia
1 review
0 helpful votes
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Outdoor cabinets
November 12, 2022

I used the live chat feature to ask some questions and make sure i was ordering everything i need
They responded right away and called me the gentlemen named Geepson lovo was very helpful in completing my order including saving me some extra $$. He stayed on the phone and made sure everything went through accordingly

Date of experience: November 11, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Drew. Thank you for your kind review of our agent Geepson! We are glad that you had such a pleasant experience and we will be sure to let him know. Thank you kindly again for choosing NewAge Products!

Florida
1 review
0 helpful votes
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Great Service
November 11, 2022

I spent about an hour on the website trying to put together the exact pieces I wanted to make my new bar. I could not get the pieces I wanted to put together without buying unnecessary parts. So I called to put the exact bar together that I wanted and Geepsan was fantastic to work with!

Date of experience: November 10, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Sara. Thank you for your kind review of our agent Geepson! We are glad that you had such a pleasant experience and we will be sure to let him know. Thank you kindly again for choosing NewAge Products!

Virginia
1 review
0 helpful votes
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Ease of Ordering
November 2, 2022

Aziz Slatewala assisted me with an order for garage organization and storage. I'm working with a contractor who works with NewAge products, and Aziz made it very easy to add items to my cart, form a quote and email me the link to check out. Thank you Aziz!

Date of experience: November 2, 2022
NewAge P. — Newage Products Rep
over a year old

Hi Becca. Thank you kindly for your review of your assistance from Aziz! We will surely pass your compliments along to him and we thank you for choosing NewAge Products!

Canada
1 review
0 helpful votes
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I live in Canada and had experienced a lot of difficulty in purchasing the New Age vinyl product. The Canadian distributors were out of stock. I contacted New Age in the USA directly and was very quickly and ably assisted by Aziz who promptly took my info and processed my purchase request. There was no need to go through the Canadian distributors. I am so grateful to Aziz and the New Age company. It is very difficult to find a vinyl product that is 9.5mm thick which is necessary if you want to make a room warmer. Thank you very much Aziz and the New Age Company!

Date of experience: November 1, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Rose. Thank you for your kind review of our company and also for our agent Aziz! We are glad that you are enjoying your product and we thank you kindly for choosing NewAge Products!

Canada
1 review
0 helpful votes
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Customer satisfaction!
October 31, 2022

I am so happy for the help Geepson gave me today! He was so thorough as well as informative in the products that are available for purchase. Would love to deal with him again in the future.

Date of experience: October 31, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Sayed. Thank you for your kind review of our agent Geepson! We are glad that you had such a pleasant experience and we will be sure to let him know. Thank you kindly again for choosing NewAge Products!

Virginia
1 review
0 helpful votes
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Customer Service
October 29, 2022

Had a great experience purchasing my cabinets. If able ask for Geepson he was extremally helpful in getting me the right se t of cabinets at a discounted price. He was very knowledgeable and helpful. I'll return later to update my review of the cabinets once they arrive.

Date of experience: October 29, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Frank, Thank you so much for leaving the 5-star review for Geepson! We appreciate your feedback and thank you for choosing NewAge Products.

Canada
1 review
0 helpful votes
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Agent assitance
October 28, 2022

I was in contact with Geepson Lobo to discuss the product I was seeking to purchase. He was very polite in his delivery as well as clear, and assisted with all information about the product and offers.

This has been a very enjoyable purchase made on line and I am proud to be a part of your growing growing company and with staff such as Geepson, you will always have that professional confidence that we all hope we receive.
Thank you,
Greg Filiatrault

Date of experience: October 28, 2022
NewAge P. — Newage Products Rep
over a year old

Hello Gregory, Thank you so much for leaving the 5-star review for Geepson! We appreciate your feedback and thank you for choosing NewAge Products.

California
1 review
0 helpful votes
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Ordering extra shelves
October 13, 2022

Geebson and Shahnawaz (sorry if spelling is incorrect) really went out of their way to get me shelves

Date of experience: October 12, 2022
NewAge P. — Newage Products Rep
over a year old

Hey Cynthia! Thank you so much for leaving the 5-star review for Geebson and Shahnawaz! We appreciate your feedback and thank you for choosing NewAge Products.