I MADE MY ORDER ON NOV 05 AND HAVEN'T RECEIVED YET!
Firstable they took like one week to see if the items I ordered are in stock what a damn joke Ik
Next when you items are out of stock they wanted to give me store credit... for what reason I would like to get my half or order lets suppose $20 dollars not counting the $50 dollars they charge for shipping. Ok they wanted to give me $20 dollars in store credit and said NO there is no way I would like to order from you again and also with $20 dollars I bought like 20 purses there is not way if I made a new order I can buy 20 purses with $20 bucks if the cost of shipping is over $20 you got me... where is my lost money?
After refusing to get a store credit they gave an option to add items to my cart it should be just $20 to cover my items that was out of stock and they gonna cover everything and gonna send my items with my previous order and I said well ok...but that's not all they still said its gonna take another week to check if your new items are in stock $#*!!
I made my order on Nov 6 and I haven't received my packages yet.
Once I noticed the tracking number is not working I contacted them cause idk how long my packages are. Once they sent me notifications my package has been shipped I don't have access to my tracking number, well I been contacting them and IS UNBELIEVABLE HOW THEY BEEN CLOSING, TRANSFER, AND IGNORING MY CHAT AND THEY BEEN ASKING MY ORDER NUMBER LIKE 5 TIMES THEY JUST WANNA DISTRACTED ME WITH THEIR STUPID QUESTIONS.
IS A HORRIBLE CUSTOMER SERVICE AND NOT HELPFUL I STILL DONT KNOW WHERE MY PACKAGES ARE AND I SPENT OVER $200 DOLLARS.
AND DON'T COMMENT MY POST YOU $#*!ING LIARS.

Read this review before you decide to order something from Nihao Jewelry.
I had ordered 3 times from them with all worst experience. I observed that they don't own all jewelry and fashion for 200,000++ products as they have been claimed in their website or advertising. Because they take time for preparing my order for many days ( more than a 10 days) to find what I ordered. Because they need to check from many of their partners factories to get those products. And they don't work on weekends ( Saturday and Sunday or holiday) so you will waste a lot of time for waiting. Also the shipping time, they exclude weekends and holidays too. The fastest delivery you will get, can be in at least 3 weeks.

Don't trust what they say in the website that 2-4 days delivery.
Even I paid for 8-10 days delivery ( a big money for shipping cost) I still got my order in 3 weeks.

As I mentioned above because they don't own those jewelry, so what happened to me to every of my orders is after I paid for products and shipping fee about 10 days later, I just got notified that my products are shortage. I got refunded for a product cost but I don't get what I paid for my shipping fee. You see how they are tricky and earn money from you.

It's fine if their product is out of stock but if they can't provide the product I had ordered, they just return my money for a shortage product and a shipping fee of it.

It's so disappointed that they don't know they have that product or not but they let people pay for that product and shipping fee. Then after 10+ days, their just tell customers that they don't have it but the customers paid for it already.
I still can order and pay for a product and a shipping fee for a shortage product from their website now!

One more thing you need to know is, when they return you a money. They don't return it back to your credit card or whatever you had paid but they will return it to your account credit in their website. It means my money is still with them and forces me to buy more products and this issue will happen over and over. Because I still want to use my money in that credit. Another thing, I can't buy anything with that credit ( even that is my money definitely)

My first order had 73 shortage products, they refunded me for a shortage product but wrong amount of shipping fee. I should get $28.46. But they return me for $11.30 only. I had calculated it by total weight I got charged on the day I ordered.

Second order had 50 shortage products. I got refunded for a product
BUT $0 for my shipping fee. I paid for $484.61 for shipping fee. The total of whole order is 40.2kg but minus the shortage product 15.5kg so now the remaining of order is 24.7kg only.
For this order, Nihao Jewelry contacted me that my parcel is overweight 14.8kg so l need to pay extra $125.

24.7-14.8= 9.9kg.
I paid $484.61 for order 9.9kg and I need to pay more $125 for over weight 14.8kg?
So $609.61 for shipping weight 24.7kg?

If I see this on the day I ordered, I won't order it absolutely.

But after we had a conversation they said they would pay it for me $125.

I don't think my shipping weight is over now.
So I need to get some returns for that shortage product weight for $172.66 (refer to the new order I check with a weight of 15.5 kg log same product)

Checked back to my previous order for 27.84kg, I got charged for shipping for $316.62.
It's impossible for now that I need to pay for a shipping fee for $609.61 for 24.7 kg of this order.
It's lighter than last time.
What do you think?

She said " Freight is not only the weight"

But one thing they need to keep in mind and be noticed is in your website, about shipping info. You charge your customers by weight, not a dimension. With many choices of shipping service and cost.

The customer see and agree with the price of products and price of the shipping they choose before they pay.
So now you can't say that Freight is not only the weight or any excuse because you offer it in your website.
If there's something wrong in this way. You will be responsible for it. Or edit the shipping info to avoid this situation for next time.

Also it's impossible for products which has a shortage product almost haft weight of order will still be over size shipping. I can tell you when I get it. Because I still have the box of my previous order with a lighter weight now.

And Last order, they don't allow me to use my credit in my account (it's my money though) to buy it so I need to pay more in full payment from my credit card. They said that product is not in their platform. Really? It's so tricky company.
I order something delivered from another dealers too (from many countries). This never happened! I get it in hands in a few days( not even week) with same delivery cost.

Note. Today is 15th day, I don't even get my 2nd shipping tracking number. She said to be patient for what I paid 8-10 delivery fee of that $609.61 fee for 24.7kg order