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NitroTekReviews 871

3.0

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NitroTek Reviews Summary

The company generally enjoys a positive reputation for its product quality, competitive pricing, and efficient delivery, with many customers praising the ease of the ordering process and the variety of payment options available. However, concerns have been raised regarding communication issues, particularly in instances of order cancellations and return processes, which some customers found frustrating. Additionally, while customer service received commendations for prompt responses, there were reports of delays and inadequate support in resolving issues. Overall, the company demonstrates strengths in reliability and product satisfaction, but improvements in customer service communication could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
212
value
209
shipping
203
returns
152
quality
188

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Zipper scooter
November 18, 2022

Item arrived, box slightly damaged, scooter floorpan cracked through at side, main steering pole will not release, overall most disappointing as this is a present.

Date of experience: November 18, 2022
Estonia
1 review
0 helpful votes
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So I orderd from DE VAT was included. They shiped from UK, so my customes took another 20%. I also had a open ticket to nitrotek, no response and I was not given a IOSS number. So awaoid. Better buy from Ali or somewhere more safe.

Date of experience: November 8, 2022
GB
1 review
0 helpful votes
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Models and Upgrade parts
November 4, 2022

First class service, very professional and very helpful, very well priced.
I have brought several models from them, and also upgrades will most definitely by again.

Date of experience: November 4, 2022
GB
1 review
0 helpful votes
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Great purchase!
October 25, 2022

Amazing purchase quick and easy. Found the website really easy to navigate through and find what I needed.

Date of experience: October 25, 2022
GB
1 review
0 helpful votes
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Inferior/Faulty Ebike Batteries
October 19, 2022

As reported before it has taken two months to obtain a replacement ebike battery only to find that thus along with the second ebike battery rendering as being faulty. They have all failed in the same way and the company will not refund the cost of returning the first battery because we returned it personally because of the difficulty of transporting Batteries.
I have now purchased replacement batteries from the Internet that do site on the ebike carrier that are far superior that do have short circuit protection, key switch on//off, battery test and tail light, all that the Nitrotek batteries do not have. DO NOT BUY EBIKES FROM NITROTEK E OSWICK

Date of experience: October 19, 2022
GB
1 review
0 helpful votes
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Taigen Panzer IV
October 11, 2022

Finally got one in stock ;) always the best price at Nitrotek and easy to order and nice they pass on the saving if paying by bank transfer

Date of experience: October 10, 2022
GB
1 review
1 helpful vote
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The only I could find a 600 size gyro. I've purchased from this site many times and always received a good service. Learnt to fly a plane with the wing dragon.

Date of experience: September 8, 2022
GB
1 review
0 helpful votes
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Escooter ZIPPER doesn't start
August 27, 2022

I bought my escooter just before covid so didn't use it. I have been continually charging it and now disappointed as it doesn't charge properly!? When I turn the key, it just stays on minimum. I'm trying to sort this out with Nitrotek but the warranty has expired.

Date of experience: August 26, 2022
GB
1 review
0 helpful votes
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Bike
August 26, 2022

Just received my new ebike, great service and product. Speedy delivery Would definitely recommend, 5 star...

Date of experience: August 26, 2022
GB
1 review
0 helpful votes
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Easy website order
August 19, 2022

Fast and easy order online found my item quickly and ordered for and paid in full awaiting delivery 5 stars for website

Date of experience: August 19, 2022
GB
1 review
0 helpful votes
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Wonderful company
August 19, 2022

I had a problem with a plane and they just said send it back and they will send me another wonderful

Date of experience: August 19, 2022
GB
1 review
0 helpful votes
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Very impressed with the ease of identifying the part and how quickly it was delivered. Car back working.

Date of experience: August 10, 2022
GB
1 review
0 helpful votes
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Amazing service
August 6, 2022

I used Nitrotek to purchase a helicopter and it was easy to use the website, lots of description, good prices and a fast transaction! Thank you Nitrotek.

#*******925

Date of experience: August 4, 2022
Nevada
2 reviews
0 helpful votes
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Great service
July 28, 2022

This service is great great data free unlimited talk and text and what else is grateful there's no bill never needing to worry about it being turned off.

Date of experience: July 27, 2022
GB
1 review
0 helpful votes
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Great bike
July 20, 2022

Bought the Z2 Aluminium Folding Electric Bike about 6 weeks ago and been using it extensively - it rides very fast and feel light and agile.

Would definitely recommend it and at a great price too.

Only comment is about the brakes, would be good to have a front disc brake and not just in the back

Date of experience: July 20, 2022
GB
1 review
0 helpful votes
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All round excellent
July 11, 2022

So easy to purchase e bike. Web a doddle to use with all information accessible. Will definately use again.

Date of experience: July 11, 2022
GB
2 reviews
0 helpful votes
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Going great so far
June 16, 2022

Ordered a few bits for my sons bike and all have been packed well enough to protect them. Only small niggle is the website can take a while to load up new pages and sometimes have images missing which means guesswork on the part ordering (been ok so far!) had to contact customer service once and was answered almost immediately via email so that's a great help.

Date of experience: June 15, 2022
GB
1 review
0 helpful votes
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Reference: *******423
Was going to buy my ebike from Halfords, but was not happy with the bike's specifications in terms of a small battery, low mileage range and steel frame. Browsing online accidentally discovered NITROTEK company which offered exactly what I was looking for, plus free next day delivery (Halfords 35£ 5-days delivery) and 5% discount if paid by bank transfer that's awesome.

Date of experience: June 8, 2022
GB
1 review
0 helpful votes
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Amazing business.
June 4, 2022

Great product and so easy to deal with. I will recommend to anybody who is looking for a fantastic product and so easy to order!

Date of experience: June 3, 2022
Germany
1 review
0 helpful votes
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Cancelled my order
June 3, 2022

Bad communication. They just cancelled my order without letting me know. I only found out because I emailed them. Waste of time. Apparently they had no stock, despite it showing that it was in stock. Keep your inventory up to date and at least have the decency to send an email. Will not be use again.

Date of experience: June 3, 2022

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.


nitrotek.co.uk
Founded in 2004
Marple, Stockport
+70