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Nutri Essential Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness of their customer service team, particularly in resolving issues when they arise. However, a significant number of reviews highlight serious concerns regarding order fulfillment, shipping delays, and difficulties in obtaining refunds. Many customers express frustration over poor communication and a perceived lack of accountability, leading to feelings of being misled or scammed. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved operational efficiency and customer support to enhance overall satisfaction.
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I ordered some products with $50 cost, on May 26,2021, and it's July and still did not receive the products! So I don't recommend this site
The most satisfactory point for me is that i can get products of high quality. Highly recommended. Go for it
I am very pleased with your service so far. Very good quality products. Your efforts are really appreciated and I received the replacement.
This is my 4th time using Nutriessential.com I love their products and I especially love the fact that they do vegan stuff as well. I also have ordered Some Multivitamins by the brand Pure Encapsulations. I got my products delivered in two days. I am recommending to all the people who want their products derived without any delay.
Good experience. Ordered some multivitamins. The quality was good and also got some discount coupons.
I spoke with John from customer service about my order as I was worried it was lost, and he was really helpful!
I'm very happy with their products!
I tried whey protein, pre workout blend, creatine, wafers, vitamins and flavour drops! I can honestly recommend all those products. Great value for a price you pay
Used this several times now and always happy with the service received fab price very fast delivery.the protein meal replacement blend is amazing. Really recommend The vegan Protein too.
Takes your money and doesn't send product or respond to inquiries. Scam artists! Avoid, avoid, avoid!
Bonnie not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
Before I placed my order, I actually reviewed this company and thought it had good reviews from this website. But after my experience and to my surprise I saw that on the Better Business Bureau website, many others experienced the same as I did! I placed an order and waited weeks for shipment, but I never received my order. I also checked the shipment tracking, and the order was never shipped either. I called the company as well as posted a message on their website messaging board, and emailed the company with my order number, and received no answer. I also reported it to my credit card company.
Victoria not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
I placed my order over a month ago and a couple weeks after waiting for an email saying my product has shipped I tried to contact Nutriessential. I messaged through their chat, the support email, and even resorted to their instagram all with no response. I have never had such horrible service from a company and am EXTREMELY disappointed. Don't ever purchase from Nutriessential!
Emma not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
I ordered a $95 ocean mineral supplement from Nutriessential.com. They immediately charged my account. I emailed them after a few days to ask when the product would ship. They were unresponsive and didn't address my concerns. I emailed them every day for a full week all during business days and they never responded. I told them I would file a claim of fraud with my bank which I did and they still never responded. This company is fraudulent and should be shut down. I am going to take legal action (both brothers are attorneys) against them to prevent others from being scammed. BBB please help us shut this company down. Look how many others had the same problem. Lets do justice to these scammers who are taking peoples money and not fulfilling orders or responding to their emails, nor answering the phone. PLEASE DONT WASTE YOUR MONEY HERE!
Desmond not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
Ordered my products on Tuesday of this week and it came today Thursday with free shipping. Happy with the shopping
Im just like one of the many customers of this company who was charged for a product and never recieved it or any kind of explanation why. Their website said the multivitamin I ordered WAS in stock. After nothing for 2 weeks I emailed this company telling them I wanted a refund if this was on backorder. I recieved a reply saying they should have it in stock soon and they have it in gummy form. They totally ignored my request for a refund. I just don't know how a company can repeatly get away with doing this to their customers. How don't they understand this is a terrible way to treat their customers? I'm gonna contact the BBB and everybody I can think of. People need the stuff they are ordering! Quit playing games with people's money! This isn't a one time mistake it's a disturbing pattern. I just wish I woulda check these reviews before I ordered from these crooks not after!
Jason not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
Great Company with great range of products. Free and fast shipping. Got y products delivered in two days
Super irritated. Nutriessentials looked to have a supplement I was searching for. Placed an order Feb 16th. Said it was being shipped - it did not. Reached out Feb 23rd via chat - not a response. Emailed customer service Feb 24th. Asking for update or a response - nothing. Contacted them in March - nothing. Chatted them this afternoon 4.19 - no response. I anticipate that there will be no response to the voicemail and email I left as well. I'd like my money back. Make it right Nutriessentials. Order #*******
Victoria not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We do acknowledge that this year we had some issues due to Covid and delay in shipments which mostly was not out of our control but we have been tackling them and are coming back to fruition so we can provide our customers not only top supplements but also great customer support. By the way, our mailbox has never been full since we have 3 different numbers as well as providing support via our live chat box and email support so please if you are a real customer provide us with your order number and we will look into it asap and we will forward it to our director to make sure that you are getting the best solution. You can also send your issue directly to our VP: j.mogais@nutriessential.com if for some reason you will not satisfied with the outcome of our initial solution.
We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.
I absolutely love this product! It was cheaper and even free shipping. Thankyou nutriessential.com.
From the business
We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Elena not sure if you are a customer or a competitor who trying to tarnish our image since we have mostly positive reviews. We have been in business for over 16 years now and have over 150,000 customers with very high retention rates. We also include backorder products in our shipping policy the following statement in our website: Some popular products can become on back-order the day we try to place them with manufacture so we will reserve them for you and once they become available you will be a priority in the waiting list to receive them and it will be shipped directly to you from the manufacture or their main distributor with expedite shipping. However anytime you wish not to wait for them then please notify us and we can cancel your order immediately and credit back your account.