I had an item that I purchased as a Christmas gift for my disabled sister. It was too big. I bought it in December 2022. I went to exchange it in a store in Huntsville AL. I was told it was outside the return window. There was nothing they would do. So then I assumed with such a strict return policy that they would have some type of donation plan set up. Nope. As a large company I would expect them to donate items like this to local charities.
This item was 3 days over the 30 day window.
I have deleted their app and will no longer shop there.
In this day and age with everything being so expensive, people being homeless and so much needed in our world. Big corporations, such as the Gap should be taking this seriously. Maybe set up some type of charitable contribution for returned items? I will shop at more responsible retailers in the future.

Do you know the sinking feeling when you've lost your cell phone? I DO! I lost my phone today (jan10,2023) and ON Employees RYAN, YAMI and ZAID stopped what they were doing and HELPED me search the store, took my additional contact info and continued to look out for my phone after I left their store! Amazing and Mature Young Adults! KUDOS to these 3 for the outstanding efforts in their part to ease their frantic store customer. Fortunately my phone was found in a different location - but these outstanding adults continued to call my phone and kept the search going until they knew I had it in my possession! I cannot thank them enough! CORPORATE should recognize these 3 adults for their outstanding service to their customers! They truly went "above and beyond" their duties today!
Thankful Customer

I used to order a lot of tops from old navy and was always able to fit a Tall size Large. Now those are too short. I tried the extra large and they just got wider but not longer. I thought I was crazy so I asked my friend who is 5'5" and she has been ordering tall sizes so they would be long enough for her. They are crop tops but apparently old navy forgot how to make decent length tops.

Ordered shirts and jeans, the jeans did not fit so requested a return, sent them back and 3 weeks later they returned them back to me saying I had worn them etc. What a scam, the tags were on they are brand new! Never worn (cause they didn't fit!) Refused to refund me because one disgruntled employee didn't do their job and lied saying they are worn out. I had them in my possession for 12 hours, never worn. DO NOT SHOP WITH THESE LIARS,

Wonderful customer service very helpful
Birch run outlet. A+ I have shopped there a few times always impressed with their service

I did not get any of my gifts from Old Navy. They sent them to my previous address although I had gotten purchases at my new address. I called when they sent an email saying it was delivered to my previous address and I could not understand the representative. They could not speak English very well. I will NEVER buy from old navy ever again. Go elsewhere to a company that values their customers. Old Navy could care less!

If you Holiday gift shop early you will be penalized if your gift is returned after 30 days. Long wait in line to return and out cash

I bought three pairs of jeans online. 2 pairs had the theft device still on. Now I have a 3hour round trip to get them removed. They did say they are sorry!

Ordered pj's online black Friday. I was so excited to have matching pajamas with my boyfriend Never got my order. Called customer service and everything is out of stock. So disappointed

Your commercial sucks so bd and it airs constantly on every channel. I am so sick of seeing it that I actually hate old navy.

I shopped here spent 100$ In November. Had to wait until December to use cash redemption I earned. Something's came up with my family. I asked if they could honor it and they said I can upload cash to rewards for a day late expired cash. I did that. It was 30$. I ended up only getting 5$. What a waste of time and money. I will never shop or affiliate with this company including all their sister company's ever again. This is literally a scam. They make you wait so long to use it and then only give you a week hoping you will forget so they win! Y'all are a disgrace and I am getting rid of the clothes that I bought! Lost my business for life and I will continue to repost this everywhere. I will make sure you lose more then 30$ worth of business.

On is now on my 'avoid at a cost' list. We are soooo sick and tired of one of the most irritating commercials. I don't know the crazy monotone woman is but she can't sing, the words to the song are idiotic, and I have no idea how anyone could think that commercial makes me want to go to their store.
I simply change the channel to avoid the commercial, and watch something that doesn't have this commercial. We won't be shopping there.

Splendid as always! All of the items were spot on. This organization delivers on the promise from their end to the expectation on the consumer end. Top shelf all around.

Clueless people who "work" at the Hyannis Store. Corporate is not help. I asked about petite jeans, cause I bought some elsewhere, and they were clueless.

A flawless shopping experience. As a result of the outstanding service, I frequently make purchases. I'm grateful.