On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Onecom Reviews Summary
Onecom has a rating of 3 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 4th among Internet Service Provider sites.
We monitor reviews for authenticity
Very quick response on WhatsApp to my query about activating my provider service on an upgraded handset. Answered and sorted within 2 messages. Thanks Kirsty, outstanding customer service. They recommended using WhatsApp on tel line and website and it was true. Sorted in no time.
HadLive chat with Simon W & Elysia B today re setting up new phone and sim card to keep old number, both were very knowledgeable and helpful, did not know i was with one com til yesterday always thought i was with Vodafone, phoned yesterday spoke to Tai(sorry if i got it wrong), who sorted out my upgrade and sorted my new plan out, he was also very helpful and knowledgeable, new phone came at 1000 this morning, great service and friendly staff, far better than vodafone.
Thank you for sharing your experience, Trevor. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
I had a chat with one of your team about my phone contract, all sorted by James, a job well done. Thank you
We’re glad to hear that you are happy with the service provided, Robin. We will be sure to pass on your comments.
Thanks,
Onecom
Onecom online chat provided great post purchase support. Fast response and succinct advice.
Helpful and reassuring
We’re glad to hear that you are happy with the service provided, Helen.
Thanks,
Onecom
Kirsty was very friendly and and resolved my issue over WhatsApp and the problem was sorted in 5 minutes.
Just what we like to hear, thank you for your review Paul. We will be sure to pass on your comments.
Thanks,
Onecom
I have just upgraded and am stuck for 2 years but would never recommend them. Wanted a dual sim but they failed to mention I'd have to get a virtual sim elsewhere as they can't provide it asked for international calls but can't call to another country without being charged just class within each country. Complained and was told too sad your passed the cooling off period. Don't trust them!
Had a question about international roaming, their agent helped great deal and explained well. Thanks alot
We really appreciate you taking the time to leave us a review, Muhammad.
Thanks,
Onecom
I have experienced frustrating times trying to contact onecom by phone in the past so this time I tried the direct online chat feature. I had a text conversation with Daniel H who was able to diagnose my problem and send over detailed instructions on how to fix it. The service was quick and friendly and I wouldn't hesitate to use it again. If you are struggling to get through on the phone line then I would definitely recommend you try online chat.
Thank you for sharing your experience, Daryl. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
A query I raised relating to my contract was resolved very promptly and efficiently by Kirsty Jubb Digital Service and Support Advisor.
Just what we like to hear, thank you for your review Philip. We will be sure to pass on your comments.
Thanks,
Onecom
Contacted Onecom regarding cashback payment, the advisor came on straight away, was very helpful and resolved my query promptly
Just what we like to hear, thank you for your review Lynda. We will be sure to pass on your comments.
Thanks,
Onecom
Brilliant service from James. Had all my queries answered quickly and professionally. I wanted to know about a second number I had on my bill. It was answered very thoroughly. I also wanted to know when i could upgrade my phone. Would recommend to family and friends. Using whats app for the query was much easier than speaking on the phone.
We’re glad to hear that you are happy with the service provided, Lorraine. We will be sure to pass on your comments.
Thanks,
Onecom
The agents at onecome are always super helpful, Kirsty was no exception to this, explaining my options clearly and concisely she made my interaction with onecome smooth and problem free. As always, a credit to the company
We’re glad to hear that you are happy with the service provided, Myles. We will be sure to pass on your comments.
Thanks,
Onecom
Contacted James D through live chat to get my SIM activated.
Great service, helpful, all sorted within 30 mins. Would recommend
We’re glad to hear that you are happy with the service provided, Helen. We will be sure to pass on your comments.
Thanks,
Onecom
Used live chat and found 'kirsty J' very helpful and sorted my problem out immediately.
Removed bolt on data on line and gave me information on my account and contract expiry dates etc
Just what we like to hear, thank you for your review Michael. We will be sure to pass on your comments.
Thanks,
Onecom
James D was great to talk to and provided a quick and efficient service to me. Answered my questions and sorted a few issues for me quickly. Great start to using Onecom.
We’re glad to hear that you are happy with the service provided, Sion. We will be sure to pass on your comments.
Thanks,
Onecom
Great service from Eurika today, thank you so much for your help! Although it took a couple of hours for an initial response to my message Eurika was able to answer my queries clearly and was very helpful. Thank you
We’re glad to hear that you are happy with the service provided, Lisa. We will be sure to pass on your comments.
Thanks,
Onecom
Very quick and helpful to respond on the live chat to assist me with a query if my Spotify premium account has registered successfully with my network
We’re glad to hear that you are happy with the service provided, Claire.
Thanks,
Onecom
One of our number in business account got less data and receiving additional usage charge, online chat to James D at Onecom, very cooperative and knowledgeable, suggested really good option that we agreed and reduced our monthly cost.
Just what we like to hear, thank you for your review Shakeel. We will be sure to pass on your comments.
Thanks,
Onecom
Never a problem with Onecom thank you been with this company for a few years now and always been very good
Just what we like to hear, thank you for your review Norman.
Thanks,
Onecom
I had a query and the chat agent I dealt with (Daniel H) was very quick and sorted it out straight away.
Just what we like to hear, thank you for your review Fleur. We will be sure to pass on your comments.
Thanks,
Onecom
From the business
Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear that you are happy with the service provided, Jill. We will be sure to pass on your comments.
Thanks,
Onecom