PacasReviews 1,224

I ordered for the first time from this company.The day I ordered they where running a special that if you spent over $200 you would receive a free scarf. I have sent five e mails to this company without one response because I did not receive the free items they had promised.The only way to contact them is by e mail there is no phone number to call. Well I will never shop this company again. To bad to because they lost a $400 order I gave to another company.So buyer beware of PACAS

Paca socks are comfortable and warm. They are the best socks ever. Even tough they have to be washed properly - no heat- they are amazing.

Pros: Very fancy advertising and website! The pictures are great! The toes and heels seem cushy. Shipping was timely. Cons: NO WHERE on the site does it say where the socks are made, nor that they are NOT even 50% alpaca! These are ridiculously expensive! I wanted some "special" gifts for people I cared about, so ordered them. I finally ordered some for myself and I asked myself, "Why did I fall for this?" They are not as soft as my wool or even my polyester socks. The colors are not as vibrant as those on the website. I ordered the medium/large ladies crew socks and they are TIGHT! The label says nothing about place of manufacture (isn't that required?), implying that it's likely China. They list the socks as Alpaca, but the label says 42% alpaca and 28% acrylic! -- kind of like Walmart socks, right? Except they cost 10 times more. What a sham!

Eventually the company got back to me. They sent throw. I am now not complaining as much. It took a while for them to come back.
I ordered sox and a throw. Was charged for all items. Small package showed up and only sox shipped. The packing list showed the throw but there is no way it could have fit in the shipping package. I am disputing the charges. I have sent numerous emails and complaints. They have not replied and continue to send me emails for their products. I will complain to the attorney general in shipping state.
The sox are nice, but not 100% Alpaca.
I cannot in good conscience recommend the company.

I have ordered 2 months ago, still have not seen order. Tried contacting customer service 3 times with no response except and email to rate how their service was. I comment that I didn't receive service and still nothing. Now I am bombarded with emails in my inbox to buy more socks! I unsubscribe and I still receive. What ever you do do not order from this company

I have spent over $50 on their socks and two months later I am still waiting for the socks. I have written to them numerous times and they never answer me. I wrote and asked for a refund as they hadn't shipped the socks to me yet but no response.

Title says it all. I received an email asking if I loved the socks. I responded that I didn't get them. They said they were working on getting them packaged. That was weeks ago. They didn't respond to two more inquiries. I'm getting ready to cancel payment if I can.

This is the review for Women's Crew Socks that I tried to post on their website, but was repeatedly rejected:

"I was extremely disappointed to see that these are not actually 100% alpaca socks. They aren't even 50% alpaca socks! They are 42% alpaca, 28% acrylic, 27% nylon, and 3% spandex. I never would have purchased them if I knew they contained acrylic, or that they aren't even 50% alpaca! The socks themselves are fine, but my wool socks are just as warm (and actually wool) so I'll stick with those. Save your money, these are ludicrously overpriced for what you get. Kind of smells like a scam in hindsight."

Shipping also took about 3 weeks when they said it was 3-5 business days. I went through their site with a fine-toothed comb to see if they said anywhere that the socks weren't actually 100% alpaca and it doesn't list the material contents anywhere.

Strangely, the only negative reviews you can find are outside of the Pacas website. They have really questionable business practices. They don't explain anything, and will leave their customers in the dark. They also delete any comments that are not positive on their Social Media pages. So anyone with an opinion is immediately deleted, or anyone with a question in general. The business and whoever is in charge has 0 customer service or relation skills. I waited over 7 weeks to get my paca socks, and had emailed them at least 2 times about my shipment order. And I also sent a message on their social media Instagram account (where my comment got deleted). I now block their ads since they heavily advertise on Instagram. They sent one automated email stating they had a supply shortage so it would take some time, I waited essentially 4 weeks after getting that email to finally hear back from a human being. I sent 1 email asking after that about my socks status. No reply. Sent another email demanding a refund. No reply, I was ready to call my credit card company, and a few days later, finally heard back. And these socks are not cheap! Between my boyfriend and I, we paid $80 for 6 pairs. They are soft, and I do wear them. They are not really water resistant as advertised. But I would never do business with this company again. They just want to sell their socks, they will not take the time to give any f*cks besides taking your money. That's it.