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Panera BreadReviews 488

1.7

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Panera Bread Reviews Summary

Panera Bread has a rating of 1.7 stars from 488 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 322nd among Restaurants sites.

service
218
value
227
shipping
51
returns
62
quality
205

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Illinois
5 reviews
5 helpful votes
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Too little, too much..
September 15, 2018

I use to like this restaurant, but they kept reducing the portions and increasing the price. 1/2 sandwich is now 1/3 of a sandwich. The food is good, it's just way overpriced.

Date of experience: September 15, 2018
Colorado
1 review
2 helpful votes
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We rarely go to Panera in Glendale as it is horribly dirty especially in the evening.
Last night there was not one clean table and they close off one side. We live so
Close but will drive to the University Hills location which is always clean. Hope something can be done as we love their food.

Date of experience: September 1, 2018
South Carolina
1 review
0 helpful votes
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Talk about amazing! I have ordered Panera Bread delivery for lunch at my work four times in the past two weeks! They have not disappointed! My lunch ALWAYS arrives BEFORE the estimated delivery time, it is FRESH, and EXACTLY how I want it, and the delivery drivers are always so professional, nice, helpful, and friendly. I've had two drivers serve me, and both offered coupons each time. The food is so delicious that I can't get enough of it! I've had the almond chicken salad sandwich, bagels and cream cheese, yogurt cup, frozen lemonade, Caesar chicken salad, broccoli cheddar soup, and frozen caramel. Everything has been so mouth-watering. When I order extra dressing, they give me extra. I ordered extra chicken on my salad, and there was literally almost too much chicken to eat! Just the way I like it! My Panera Bread store is located on 1922 Augusta St. Greenville, SC *******. The service, timeliness, cleanliness, deliciousness, and the experience is just out of this world! I am so impressed!

-Tiffany Smith

Date of experience: August 8, 2018
Michigan
11 reviews
7 helpful votes
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Recently I ordered food online for lunch at work from Panera Bread. It arrived very late and cold, so I reached out to a customer service representative. I was not disappointed when he met me with two free meal tickets and an apology. I love when a company shows you that you are valued as a customer. I can't wait to use these meal tickets because the food is very delicious when it is hot! :)

Date of experience: July 17, 2018
Minnesota
1 review
0 helpful votes
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Special employees
March 5, 2018

Their are four of us that go to your St. Louis Park Panera Cafe very often. I want to comment on two employees that go out of their way to know us and make our visit seem very important to them. Their names are Judy and Madison. They both deserve
Some kind of recognition. Susan Goldman My Panera number is *******860

Date of experience: March 4, 2018
California
1 review
0 helpful votes
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My wife and I frequent your restaurant in Ft Wayne, In several times per month and we have been satisfied until lately. They do not brew hazelnut until a patron tells them that the urn is empty. Also, they do not supply decaf after 2 pm. We, as many patrons seem to be, we are elderly. We drink decaf after 2 so we are able to sleep. Since hazelnut is so popular why not 2 urns for this flavor. We generally visit store 1079

Date of experience: December 10, 2017
Wisconsin
1 review
0 helpful votes
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Dissapointed
November 1, 2017

My husband and I always enjoyed eating at Paneras, but the other day my toasted bagel was so hard I had to dunk it in my coffee to eat it. Why would I tip before I get my food?

Date of experience: November 1, 2017
New York
1 review
0 helpful votes
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I was celebrating my birthday weekend and a co worker gave me a Panera Bread gift card so after an appointment i had in Bellmore NY i decided to have lunch at the location on merrick road and what an amazing service i received from the front registrar but i want to mention an extraordinary young man at pick up by the name of Charleston
What a wonderful example of customer service ever. It was my first experience at this location but it will not be my last i will tell my friends and family that just as i was treated they will absolutely feel the same and again Charleston even though it was very busy made me feel as though every question or request was important he was professional, polite and extremely patient just awesome that is why i gave them 5 stars

Date of experience: October 13, 2017
North Carolina
4 reviews
4 helpful votes
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Delicious but pricey
September 4, 2017

The bread bowls were delicious but the salads were ridiculously priced. Overall I enjoyed my meal. I would go back again.

Date of experience: September 4, 2017
Florida
1 review
1 helpful vote
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I was very disappointed in this salad! Pricey $9.29 without meat mostly only lettuce. Incredible

Date of experience: August 13, 2017
New Jersey
2 reviews
1 helpful vote
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Fast service
May 30, 2017

I never have problem with Panera the service is always fast and fast with iPhone app for pick up. Soup is always the best and sweet buns.

Date of experience: May 30, 2017
Tennessee
1 review
2 helpful votes
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After not eating at Panera bread for a few years, I thought I give it another try. Big mistake :( The Brentwood TN ******* location could use some improvement.

Date of experience: May 17, 2017
Missouri
1 review
1 helpful vote
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Our worst ever meal. Sandwiches were cold and partially frozen. Tortellini was TOTALLY frozen with almost no pesto sauce. Soup was bland. There are so many really good places to eat in Springfield. Just awful.

Date of experience: April 29, 2017
New York
8 reviews
15 helpful votes
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Never again
March 17, 2017

The prices are horrible for the little bit of food you get. When I first started going it was very good. The one in Brooklyn on Fulton is not good.

Date of experience: March 17, 2017
Colorado
2 reviews
0 helpful votes
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Even on Monday mornings, these folks are in a good mood. Or do an excellent job pretending.

Date of experience: November 22, 2016
Texas
13 reviews
29 helpful votes
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Panera Bread has an *amazing* sourdough bread, when it's made right, and WHEN you can get someone at a store to sell it to you.

I stopped into the Rosenberg, Texas Panera Bread yesterday afternoon to try and buy my very own Superior Sourdough loaf.

I could see my prize sitting there on the bread shelf when I walked in.

I walked (as if in a dream) by the only service attendant in the place busy talking to someone at a table.

I walked to the counter.

Ummmm...

This is where everything came *crashing* down.

So. I stood there. Then I stood there a little longer. Then I looked over at the service attendant busily gabbing with the person at the table, COMPLETELY ignoring a customer trying to place an order at their restaurant.

No response there.

Then I left. For good.

I've been to the Rosenberg, Texas Panera Bread once or twice before. Yep. The last two times I went the service has been awful to nonexistent, like it was yesterday.

So I left and went over to Kroger to buy my second favorite bread, a *delicious* Rosemary Olive Oil bread that only Kroger makes.

I'll never be back to that Panera Bread, and I hope lots of other good folks avoid the place too.
I just don't understand how they can completely *ignore* MONEY walking in the door and stay in business too long. Panera just doesn't deserve to be in business at that location imho.

My guess?

I give them six months. Hopefully they won't be there sooner than that.

Date of experience: September 15, 2016
Illinois
2 reviews
2 helpful votes
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I have so many complaints about this place, Panera is not worth the price. I ordered a danish because I had a free birthday pastry, and though it said it on the receipt, it did not come. When I tried to tell the hostess, she was too busy singing "Jeremiah was a bullfrog" at the top of her lungs to listen to me. Another time I went, my friend had an incorrect order and took it to the front. They corrected it, but denied her the "free treat" that they promise on the receipt if your order is not right! A meal for two is $25 and service is horrible all they do is bring you your plate. That is the only interaction I have with the servers.

Date of experience: July 18, 2016
Alabama
7 reviews
21 helpful votes
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Good bread
December 3, 2015

I have a few tried a true favorites at Panera Bread e.g. the Chicken Noodle Soup, Turkey Chili Soup (yes, there is a soup theme) and Various Flatbreads. They food is good quality for being a chain and the prices are decent for a student. Their bread is very tasty. My family loves buying a baguette and taking it home for dinner.

Date of experience: December 3, 2015
California
3 reviews
0 helpful votes
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Food isn't amazing, but I love the option to order online!

Date of experience: December 22, 2014