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PeopleFinders Reviews Summary

PeopleFinders has a rating of 1.1 stars from 199 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PeopleFinders most frequently mention credit card, customer service and phone number. PeopleFinders ranks 132nd among People Search sites.

service
38
value
38
shipping
16
returns
23
quality
32
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Texas
1 review
10 helpful votes
Follow Scott H.
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So you want to find out who owns that phone number? You WON'T find it with this company, and it will cost you for it to tell you that (even when it says it won't)! This scam site will force you to 1st pay $24.95 to do the initial search... then, whatever bogus info it comes up with won't give you the name of the person (only a city) - to get the name of the owner of the number, you have to pay another $4.95. It says that if they can't find the name, you won't be charged... sure enough, no name was found and told me that I wasn't going to be charged, but oh yes I was - right there on my credit card bill (which I then noticed that they'd been charging me $24.95 for the past 4 months on an automatic payment plan). I've been ripped off over $110 by this site. I HATE THIS COMPANY!

Date of experience: February 2, 2014
Maryland
1 review
9 helpful votes
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After the Peoplefinders website indicated it had more information on an old high school friend I had been searching for for 25 years I paid the fee and got NOTHING, He was on his way to visit me from Chicago and then dropped off the face of the earth. Peoplefinders is a lying SCAM WEBSITE. I have checked the Better Business Bureau and read literally hundreds of reports from pissed off customers reporting very poor business practices and massive deception. Stay away from them.

Date of experience: January 12, 2014
Ohio
1 review
9 helpful votes
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BUYER BEWARE!
January 8, 2014

BUYER BEWARE! I went to their site to locate an old friend from high school. I located the person and paid the $1.95 one time fee for the information. The person I was looking for was in Ohio. The information I received was from people in California, not Ohio. So I just went to another site and obtained the correct information I needed. I then called PeopleFinders.com at *******997 and talked to some woman. I explained what happened and she said it was a computer glitch. I asked for a refund of which she said they don't give refunds but would be happy to do another search for me. I told her I already got the info I needed and I wanted a refund. She again said they don't give refunds even though the computer glitch was their fault. So even though they admitted it was their fault, they still refused to issue a refund. Lesson learned. DON'T DO BUSINESS WITH PEOPLEFINDERS.COM

Date of experience: January 8, 2014
Oregon
1 review
9 helpful votes
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Very misleading site
December 28, 2013

Very misleading site. I entered a phone number and the site initially responded that it had the name of the phone number. I entered my credit card info - and the message appeared that I had to pay $. 99 to have the report emailed to me. I went through all this and downloaded the report.

Nothing. I called their customer support number and a very cheeky fellow just said, "You were not billed, maam." Over and over.

Stay away and don't enter your credit card info into this site.

Deceptive marketing and poor customer service.

Date of experience: December 28, 2013
Wisconsin
1 review
11 helpful votes
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First of all the site has very limited information. They cannot get information in many states. Also they have a scam going where it is hidden in the small print where not only are you paying $34.95 for nothing because they really don't give you much information they will bill your credit card for $24.95 for a membership if you don't cancel within 3 days. American Express was aware of the scam but said there wasn't anything they could do about the $24.95 and they have people complain all the time. I called the company and they said too bad so sad you need to read the small print. When you call there 800 number the first thing it tells you is if you want to cancel send an email. Just trying to warn everyone this site is a ripoff.

Date of experience: December 24, 2013
Washington
2 reviews
9 helpful votes
Follow Melanie B.
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I tried People Finders to get the phone number for my brother, so that I could get ahold of him. The phone number they had listed for him was from 11 years ago! They did not have current information for him. When I called to ask for a refund because their info was so out-dated that it was not helpful at all, they told me that they would not refund any of my money. Biggest waste of $24.95 ever!

Date of experience: December 9, 2013
California
1 review
5 helpful votes
Follow Lora C.
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I've been using this service for over 5 years, and it's helped me a great deal. My two biggest complaints, are that it isn't very compatible with Google Chrome (and I hate Internet Explorer) and because there is so much information of people and addresses, but not in chronological order, you sometimes wade thru a lot of old information to get to the new. I even find cellphone information which is a plus these days. In my opinion, for what I use it for, it is usually worth the $24.95 I pay.

Date of experience: November 12, 2013
Virginia
1 review
8 helpful votes
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After you use the site
August 25, 2013

After you use the site. Be careful because they charged my credit card $24.99 for 6 months which I had no idea of. It appear as "PF rewards" on your charge at the beginning of each month. On top of it I could not find any information that I needed to find.

Date of experience: August 25, 2013
Washington
1 review
8 helpful votes
Follow TG S.
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Look at the faded type on your order acknowledgement! You think you are getting a one-time search for $0.95 but if you don't cancel right away, you're stuck with a $24.95 charge each month! Too bad they have to resort to this because it is a handy way to find old friends.

Date of experience: August 6, 2013
Illinois
25 reviews
43 helpful votes
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They use public recors and other data mining software to provide a teaser page or two. Caution should be used when agreeing to a one time or "free" trial period membership. Read the terms and agreements before any submission!

Date of experience: July 13, 2013
Illinois
1 review
7 helpful votes
Follow Corinna S.
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They tell you that it is UNLIMITED service. I run a real estate business and need address verification on multiple leads. In two weeks time they flagged my account four times and I had to wait 24-48 hours before I could use it again. Unlimited is not unlimited in their eyes. When I called to complain to a supervisor she offered to cancel me instead of fixing the problem. Horrible customer service!

Date of experience: September 20, 2012
Washington
1 review
10 helpful votes
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After using their service to try to find somebody, they signed me up for a monthly service of 24.95. Beware of the scam!

DON'T USE THIS SERVICE!

Date of experience: July 18, 2011
California
3 reviews
7 helpful votes
Follow Nate M.
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I've found a wealth of information on this site. Just read the product descriptions before you order - they have options to buy a single report for $1.95, or start a monthly membership and get the report for $. 95. It's all clearly marked, just make sure you read everything first. You can do people searches, get background checks and similar reports.

Date of experience: June 9, 2011

From the business

PeopleFinders.com is the Web’s premier provider of public records. We’re dedicated to helping you find anyone, anywhere. Millions of people turn to when they want to find family, friends, classmates, old flames, military buddies or anyone else.

Our website provides an array of products including people searches, background checks, criminal records, reverse phone lookups, social profile searches and public records reports. And we just added an exciting new service called PeopleFinders Rewards that provides discounts on premium PeopleFinders products, cash back offers from more than 700 online retailers, deep discounts to local attractions and many other great benefits.

PeopleFinders owns more than 40 years worth of data, which allows us to provide both historical and current records. We are also a BBB accredited business, TRUSTe certified and VeriSign trusted.

At PeopleFinders, we understand that few things compare to the joy of reconnecting with people from your past. We...