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PixelFilmStudios Reviews Summary
The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
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Once the plugins start working it really is as simple as drag and drop. They make any final cut project pop! Really cool stuff!
They have a great variety of effects and transitions that help my projects stand out. Also, they have a great customer service whenever I run into trouble with the pluggins
We appreciate your kind words Roberto! Thank you for choosing PFS and we hope that you continue to enjoy our plugins!
If it's not too obvious, I am making a video where for the characters end up in a version of the Aha video "Take On Me." I maaaaybe could have used effects software that I already have in FCPX, but when I saw Pro Trace Pencil was available--no brainer. Looks exactly like it, and then the tech helped me fifnd it when it wasn't showing up in my FCPX. Thanks--great product and help as usual.
Thank you for your support, Jeffery J! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
I own a bunch of the Pixel plugins and they are easy to use for the most part. I had trouble reinstalling an old plugin but tech support helped me via chat and got it squared away in a few seconds. Highly recommend. Probably the best FCPX plugins on the market
Thank you for your awesome feedback, Cherisa! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project!
I have more than 10 purchases and they have helped me a lot to develop large transitions, titles, colorization and much more, your customer service has helped me quickly solve problems and updates for the new version of FCPX
Thanks for choosing Pixel Film Studios, Marcus! We hope you continue to enjoy our products and get awesome results on your next project!
The live chat service was excellent, very clear and concise and fixed my problem within minutes! Very happy indeed.
Happy to hear that we were able to get you up and running fast, Jason! Thank you for your support! We hope you’re enjoying the plugins!
These products always crash. I have purchased one plugging I need to let them know it is not longer working at all. Very sorry for this review but in this occasion this product made my work had a bad consequence. Tried to contact them, and they never replied.
Hey there Danyel, if you didn't receive a reply from an inquiry to your issue, then you may not have reached out to us via the right avenue. We do not use our company email to troubleshoot issues, but rather our Live Chat and Ticket system
Please contact our customer support at this link here: https://bit.ly/PFS_Support
Live Chat agents are available M-F 8 AM to 4 PM PST.
Tickets can be submitted through the chatbot at any time!
You should receive a reply within 24-48 hours when submitting a ticket.
If you do not see a reply to your ticket within that time, please try to check your spam inbox of your email.
You were very helpful to solve my problem and I wasn't expecting that you were going to solve it in a very short time :) Thank you very much!
Many thanks for the support Gozde! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
The live chat service is accurate and the response is fast! The quality of operability is improving day by day.
We appreciate your feedback, Masato! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you!
It works flawlessly in Apple Silicon (M1 Max tested), is very fast and reliable even in 4K. I have to do furthermore testing to explore all the possibilities, but the current project works great.
(tip: the track window only works if FCX is in the main screen)
We appreciate you taking the time to share your positive experience with us Roger! Thank you so much for your support! We are glad you enjoy the plugins! Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help!
I love PFS plugins because they honestly simply my video editing. Also, I love that they have live agents to help with customer service inquiries. 10/10 for sure.
Thank you for your wonderful words, Angela! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service!
If you ever need any more assistance, please feel free to contact us again!
I've been on the site since the beginning of my filming/editing career and I can tell you that they got what you need.
I would highly recommend buying and trying their products and you will be surprised how helpful they can be with customer service chat.
Thank you for your support, Jimin! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Have used Pixel Film Studios for years now and have always loved their plugins. Any time I have had an issue tech support has been able to solve my problem quickly. Would recommend to any FCP X user.
Many thanks for the support Garret! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash ⚡️Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
I use a variety of plug ins and apps for FCPX, but none of them crash my projects and FCPX like Pixel Film Studios. Every time Mac or FCPX has an update, it is days & hours wasted with projects crashing, installing, re-installing, waiting on customer support etc. The app runs slow, but the main issue is how hard it crashes the FCPX app, no other app or plug in does that for me.
Hey there Paul! We are sorry to hear you're having trouble with our plugins.If you have some time, our customer support will be more than happy to solve as many issues as we can with you and take any feedback you have into consideration for future improvements :) Please contact our support team on our website.
Live Chat & Ticket support is available on the Pixel Film Studios website: M-F 8 AM - 4 PM Pacific Time.
Tickets can be submitted at any time through the chatbot. Please note Tickets may take 24-48 hours to receive a response since our agents can only reply during business hours.
I've been a customer now for about 4 years and I can't stress enough how awesome my experience has been with Pixel Film Studios. Other companies may provide similar products, but pixel film really goes above and beyond when it comes to helping the average user. From the classes, to the plugins to the customer service, every proverbial T is crossed and I dotted. I've run into a few software issues and they are super fast to respond via chat and help me fix them, even though it's not a plug in issue (a my system issue). I really appreciate the customer service and the company as a whole. My job is linked to editing, so their top notch products and customer service is truly appreciated. I will continue to be a long time customer for sure.
We are grateful for the support, Paul! We are so happy that you are satisfied with our products and have been using them to create awesome content! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! We hope that you continue to enjoy our products! Best of luck on your future projects! We know you're going to create great things!
The support team helped me like no other to solve the problem: log in to the account and downloading the plugins. Very profesional help desk, and best plugins for FCP
Thank you Jurgen! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
Customer service agents are extremely professional, patient and helpful.
The plugins are awesome.
Thanks
We appreciate your feedback, Cedrick! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
PFS has allowed me to certainly be far more creative than before without having to spend days trying to figure out how to use Motion. Wonderful Plug ins
Thanks for choosing Pixel Film Studios, Clinton! We hope you continue to enjoy our products and get awesome results on your next project!
Really help me to create more dynamics videos, and my customers are really happy!
I recommend Pixel studio.
We appreciate your support, Fred! We’re glad that you chose our plugins to up the ante on your next video. We know you’re using your plugins for great things. Keep up the awesome work!
The plug ins are very easy to use, they are very intuitive and your videos look great.
It helps you speed up the video editing work. There are some plugs that require a lot of ram memory, they can be slow to load but it's not a big problem.
I highly recommend Pixel Film Studios.
Glad to hear the plugins are performing well for you, Erick! We got plenty more in store so stay tuned!
From the business
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your continued support Nicholas! We are so thankful to know that we’ve got incredible customers making awesome things with our plugins. Now get out there and get back to editing that awesome video!