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PlumbersStockReviews 217

2.8

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PlumbersStock Reviews Summary

PlumbersStock exhibits a mixed reputation among customers, with notable strengths in product quality and competitive pricing. Many reviews highlight positive experiences regarding timely deliveries and helpful customer service interactions. However, significant concerns arise from frequent service delays, inadequate communication, and cumbersome return processes, leading to frustration for many customers. The inconsistency in customer service experiences, ranging from helpful to dismissive, reflects a need for improvement in support and operational efficiency. Overall, while the company offers attractive pricing and quality products, its customer service approach requires substantial enhancement to build trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
65
value
60
shipping
59
returns
44
quality
43

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Excellent
January 9, 2023

The only place that I could find what I needed. Had some interaction with customer service & they were really helpful & very nice.

Date of experience: January 9, 2023
New York
2 reviews
2 helpful votes
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Item sent which wasn't ordered.
December 31, 2022

I received a shower body handle that I did not order. As a matter of fact, I ordered nothing from Plumbersstock. Credit card was charged immediately.
AJ
Port Washington, NY

Date of experience: December 31, 2022
Ohio
5 reviews
26 helpful votes
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They have no clue
December 30, 2022

Ordered jensen cabinet when it arrived wrong size what a hassle to return. The specifications on website were wrong. Then I ordered from them again now they tell me it wasn't paid for but transaction through paypal clearly shows payment. Never received order conformation and she kept asking for order conformation number that i don't have. No need to deal with them again. If i were Jenson I wouldn't let them be my supplier. Move on and buyfrom another manufacturer,

Date of experience: December 30, 2022
Texas
1 review
1 helpful vote
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Will not credit an order
November 22, 2022

Placed an order for a tool four months ago that has not been delivered and have try numerous times to cancel and get a refund. Called in beginning of October to cancel and also submitted online to cancel beginning of November.

Date of experience: November 22, 2022
Massachusetts
1 review
1 helpful vote
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Their site said a product that we needed for a client had a 1 to 2 week lead time. After no contact from the company about he order after 2 weeks, I called to check on it and they said it would be at least 4 to 5 more weeks and they really had no idea whatseovever when it would arrive. DON"T order from this site based on the lead times stated if you have a time frame! I'm not happy with that misrepresentation AND the lack of communication informing me of the actual lead time once ordered. Totally unprofessional!

Date of experience: November 22, 2022
New Jersey
1 review
0 helpful votes
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Customer Service
November 15, 2022

Answered my questions, and was very pleased with the service! I received the item same day I inquired about it.

Date of experience: November 15, 2022
Ohio
2 reviews
0 helpful votes
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TERRIBLE CUSTOMER SERVICE!
October 14, 2022

SENT ME A DEFECTIVE PART AND REFUSED TO SEND NEW PARTS.

THEN SAID WILL SEND IN 4-5 WEEKS AFTER I PAID FOR THE PART A SECOND TIME!

JOKE COMPANY AND JOKE CUSTOMER SERVICE!

AVOID BUYING FROM THIS COMPANY!

Date of experience: October 14, 2022
North Carolina
1 review
0 helpful votes
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Aillene A. Followed up every time. Always patient in my inquiries to her. Made everything easy.
Price was THE BEST.

Date of experience: October 12, 2022
Montana
1 review
2 helpful votes
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THIS BUISNESS SUCKS
October 4, 2022

Worst customer service anywhere, my order nevenever do buisness with them again. R went through. Took days to get a response, never did get my parts. Will

Date of experience: October 4, 2022
Uzbekistan
1 review
0 helpful votes
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I have purchased several lighting products from Plumber and love them all! I usually find prices to be great, delivery on-time and have never had to return any purchase.

Date of experience: October 4, 2022
Germany
1 review
0 helpful votes
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Came in to buy hosing for my greenhouse and the sales guy was awesome! Helped me find all the right parts

Date of experience: October 1, 2022
Germany
1 review
0 helpful votes
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Excellent service
September 17, 2022

Excellent service. So knowledgeable and willing to help. I do a lot with pvc irrigation, etc, on my little acreage and they always have the right parts and the right expertise to help me get through my irrigation quandaries!

Date of experience: September 17, 2022
RU
1 review
0 helpful votes
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Good quality
September 15, 2022

I have purchased several items through PlumbersStock for my new house. Every item is high quality, shipped fast and well packaged.

Date of experience: September 15, 2022
Belarus
1 review
0 helpful votes
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Thanks you
September 13, 2022

Been here twice. Both times they were most helpful and friendly. They took my list of items and filled it for me. No digging through bins and trying to find what you need

Date of experience: September 13, 2022
RU
1 review
0 helpful votes
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Great staff
September 13, 2022

Great staff with a vast knowledge of all your plumbing needs! Plumbersstock not only has everything you need for new builds or basic repairs but they know the best contractors in town!

Date of experience: September 13, 2022
Israel
1 review
0 helpful votes
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Good job!
September 13, 2022

I have had great experiences with them. I always use them for my sprinkler/plumbing parts. They have way more stock than Home Depot and it is also cheaper and better quality.

Date of experience: September 12, 2022
Germany
1 review
0 helpful votes
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Have always received excellent products, pricing and service from them. They are my first choice for everything they offer. Highly recommended!

Date of experience: September 12, 2022
California
1 review
1 helpful vote
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I ordered (2) Moen mirrors. The mirrors arrived broken. Customer service is horrible and continually sends me in circles without any resolution. Will not purchase anything from this company again.

Date of experience: August 19, 2022
Washington
1 review
1 helpful vote
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Not happy with customer service... was hung up on... He claimed he was in Utah but highly unlikely

Date of experience: July 23, 2022
Washington
1 review
0 helpful votes
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Brizo shower arm
July 3, 2022

Quality product, easy to use website. The only reason for 4 stars was that it took just over a month to arrive.

Thank you,
Langford Metzger

Date of experience: July 2, 2022

From the business

Buy plumbing supply online wholesale, as well as tools, sprinklers and HVAC supply. Save on plumbing with the home improvement experts at PlumbersStock.com.


plumbersstock.com
Founded in 2006
Cedar City, UT, United States