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PlumbersStock exhibits a mixed reputation among customers, with notable strengths in product quality and competitive pricing. Many reviews highlight positive experiences regarding timely deliveries and helpful customer service interactions. However, significant concerns arise from frequent service delays, inadequate communication, and cumbersome return processes, leading to frustration for many customers. The inconsistency in customer service experiences, ranging from helpful to dismissive, reflects a need for improvement in support and operational efficiency. Overall, while the company offers attractive pricing and quality products, its customer service approach requires substantial enhancement to build trust and satisfaction.
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The only place that I could find what I needed. Had some interaction with customer service & they were really helpful & very nice.
I received a shower body handle that I did not order. As a matter of fact, I ordered nothing from Plumbersstock. Credit card was charged immediately.
AJ
Port Washington, NY
Ordered jensen cabinet when it arrived wrong size what a hassle to return. The specifications on website were wrong. Then I ordered from them again now they tell me it wasn't paid for but transaction through paypal clearly shows payment. Never received order conformation and she kept asking for order conformation number that i don't have. No need to deal with them again. If i were Jenson I wouldn't let them be my supplier. Move on and buyfrom another manufacturer,
Placed an order for a tool four months ago that has not been delivered and have try numerous times to cancel and get a refund. Called in beginning of October to cancel and also submitted online to cancel beginning of November.
Their site said a product that we needed for a client had a 1 to 2 week lead time. After no contact from the company about he order after 2 weeks, I called to check on it and they said it would be at least 4 to 5 more weeks and they really had no idea whatseovever when it would arrive. DON"T order from this site based on the lead times stated if you have a time frame! I'm not happy with that misrepresentation AND the lack of communication informing me of the actual lead time once ordered. Totally unprofessional!
Answered my questions, and was very pleased with the service! I received the item same day I inquired about it.
SENT ME A DEFECTIVE PART AND REFUSED TO SEND NEW PARTS.
THEN SAID WILL SEND IN 4-5 WEEKS AFTER I PAID FOR THE PART A SECOND TIME!
JOKE COMPANY AND JOKE CUSTOMER SERVICE!
AVOID BUYING FROM THIS COMPANY!
Aillene A. Followed up every time. Always patient in my inquiries to her. Made everything easy.
Price was THE BEST.
Worst customer service anywhere, my order nevenever do buisness with them again. R went through. Took days to get a response, never did get my parts. Will
I have purchased several lighting products from Plumber and love them all! I usually find prices to be great, delivery on-time and have never had to return any purchase.
Came in to buy hosing for my greenhouse and the sales guy was awesome! Helped me find all the right parts
Excellent service. So knowledgeable and willing to help. I do a lot with pvc irrigation, etc, on my little acreage and they always have the right parts and the right expertise to help me get through my irrigation quandaries!
I have purchased several items through PlumbersStock for my new house. Every item is high quality, shipped fast and well packaged.
Been here twice. Both times they were most helpful and friendly. They took my list of items and filled it for me. No digging through bins and trying to find what you need
Great staff with a vast knowledge of all your plumbing needs! Plumbersstock not only has everything you need for new builds or basic repairs but they know the best contractors in town!
I have had great experiences with them. I always use them for my sprinkler/plumbing parts. They have way more stock than Home Depot and it is also cheaper and better quality.
Have always received excellent products, pricing and service from them. They are my first choice for everything they offer. Highly recommended!
I ordered (2) Moen mirrors. The mirrors arrived broken. Customer service is horrible and continually sends me in circles without any resolution. Will not purchase anything from this company again.
Not happy with customer service... was hung up on... He claimed he was in Utah but highly unlikely
Quality product, easy to use website. The only reason for 4 stars was that it took just over a month to arrive.
Thank you,
Langford Metzger
Answer: I have to double box it and then send it. Which is BS if you ask me.
Buy plumbing supply online wholesale, as well as tools, sprinklers and HVAC supply. Save on plumbing with the home improvement experts at PlumbersStock.com.