PlumbingforceReviews 405

We requested two taps being repaired. The kitchen tap levers are now in a different position (they should have been left the same whatever the reason, we only needed the o-ring replaced, why inflat the job?), the hot tap is a lot stiffer than the cold tap, they're 45 degree tap levers and the full range of flow is now just in 10 degrees, so they're over sensitive with most of the range now being pointless.

The bathroom tap was fixed fine, but the whole tap is now a bit loose against the sink and i'll need to tighten it.

He also did some extra work to the toilet, we signed off on this so it's fair enough, but in hindsight it wasn't that much of a problem. The cistern would stop flowing eventually. Cost us an extre £125 odd.

When quoted the price over the pjone of 99 per hour it wasn't mentioned that that was exc. VAT. I guess a lot of people would consider this, but probably not many domestic customers. The full cost for two easy tap repairs and the additional toilet work was over £450!

Overall the job was inflated with pretty poor quality. We just needed an o-ring replaced and an insert replaced for the other tap.

Won't use again.

Update: from 12 days later, the kitchen tap is now leaking again!? Literally what did we spend £450 on. Will be calling tomorrow to get a fix.

2nd Update: said they would get another engineer out but said they would charge us if it wasn't because of a part they used. For the high price and shoddy work it's not worth the risk. I also asked that if the leak was found to be for another reason, that should have been spotted during the first expensive visit and a FOC visit, but they disagreed. Mad way to operate.

I've used numerous plumbers and this company is by far the best experience I've had. Particularly Andy who we have had a three times to do various jobs. Very professional.

Had to have a gas hob removed and the gas capped, plumbing force sent someone out and he was very nice and helpful, thank you.

He was friendly, efficient, and thorough. Confirmed with me that I was happy with what he was going to do, and left things in a better state than before he started

Mr Steven Mcloughlin attended my property to fit a replacement worcester gas boiler. There is not a single complaint that I can think off about his attitude work or competence. A first rate job, give him a pay rise he is worth it.

Plumbing force? More like plumbing fraud! Do not touch with a 10 inch barge pole...

Flush wasn't working on my toilet so I had them come out to fix it... £260 later for parts and labour + VAT and the plumber" ripped out a pipe and failed to give a clear reason as to why it needed to be taken out (especially considering that he initially said we just needed a new siphon). In the process of ripping the pipe out he also managed to put a substantial crack in the toilet, meaning that I needed a new pan and seat and was billed £750 for parts and labour on that job to be carried out the next day. No apology from the plumber for breaking the toilet. £1000 to fix the flush on my toilet. What an absolute joke! Does plumbing fraud think people are made of money?! Or do they just not care who they rip off?

Plumber came back the next day and fitted new toilet as I felt I didn't have much choice in the matter once he had broken our perfectly good one. He left the old toilet in the hallway! So after all that he couldn't even dispose of our old loo for us.

Furthermore I phoned the number on their site to make a complaint and this number is only for making bookings. There is no one to speak to on the phone to make a complaint and I was told to email them my complaint and that the person I spoke to would make sure someone got back to me as a matter of urgency! I sent the email at 8am and heard nothing back all day. I later read on the website that complaints are to be made by letter. So I wasted my time and even took time out of work to compose my email to then later have to faff on and write and print a letter to post out to them in the evening. I am fuming!

Steven was lovely and explained what was required for the job. Worked efficiently and quickly and we now have a working hob

I have been hoping to find a heating specialist for years. PlumbingForce are so professional. Their plumber was knowledgeable, efficient and hardworking. I also appreciated how straightforward and clear they were about the costs and my options in terms of the repairs.

Awful experience, avoid this company at all costs! I paid £30 for a plumber to attend my house to give me a quote, he was rushed and kept telling me he needed to leave and would send my quote the same day. Instead, later that day my card was charged £426 without my authorisation.

I then spent 3 hours of my time calling Plumbing Force customer service to establish why this was taken and get my money back. Customer service was poor, and it took me 5 days to have my money refunded. After this I sent in a complaint and received an incredibly rude and unapologetic response, and I was then ignored. A nightmare and no remorse from Plumbing Force for the issue they caused.

Ivan was helpful and professional. He sorted the plumbing issue and also offered advice on other plumbing matters.

I had two engineers that turned up (when it was supposed to be one), they said I would only be charged for ONE but later charged me for TWO! Turned out they were father and son!

Gave me a price for the job before it even got completed (they were supposed to be charged hourly).

Overpriced and deceiving, wouldn't recommend.

Got the rest of the work done for a fraction of the price I paid for them.

I've had a once of the worst customer experiences with plumbingforce. I asked for a gas safety certificate, after being let down with Engineer not showing on the first day, he turned up and turned the gas off, claiming there was a leak and quoting £1140 to put right. I said I'd get a second opinion when phoning the reception, when I did, they said it's all fine and turned gas back on. At this point I'm a lot of money out of pocket and still no certificate. On making a complaint, I had to chase several times to get a reply to the complaint, over 3 weeks later plumbingforce are not willing to reimburse me for the money to get the gas turned back on. They said their engineer had faulty equipment but that they won't pay for the money this caused me as a result of their faulty equipment. Never use this company. Awful service at every stage.

I called out one of their 'plumbers' to fix my macerator which I knew had wet wipes flushed down it.
He shut the bathroom door so I couldn't see what he was doing. A couple of minutes later, tells me the plastic blades had sheered off and I would need a replacement macerator. This would be expensive because of its position of it in the bathroom.
He could quote if I wanted.
He was at my property 20 minutes tops, and that included 2 trips to his van.
I asked him if he had opened up the macerator to check and he assured me he had, and the plastic blades were sheered. There is no way to see into the macerator, without taking the bowl and soil pipe away and looking in via the aperture.
When he left, I did just that. It took me 20 unpleasant minutes, (which is what he was supposed to do of course), but once it was off, you could see the wadge of wet wipes preventing the METAL blades from turning. I removed it with a pair of long-nosed pliers. Re-assembled, and everything worked fine.
This 'plumber' has blatantly lied.
He just wanted to rip me off for hundreds of pounds for a new system that was never needed.
I complained to the headquarters and had to chase 3 times for a response. Eventually, they just quoted the call-out fee of £118, regardless of not fixing it.
Total rip off. Would never use this company again. Not even in an emergency.

Sam arrived at scheduled time. He was polite, fast, efficient & helpful with advice on next service & additional work which will be required in due course.

Never used this company before. Had plumbing emergency and can't believe how quick they came out. Plumber was also very professional and I'll definitely use them next time if i need help. Thank you

Cannot fault the service I received today. Fast and friendly appointment booking, good communication, and went the extra mile to make sure the problem I had was fixed during the visit.