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Points2Shop Reviews Summary
Points2Shop has a rating of 2.2 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Points2Shop most frequently mention and multiple accounts. Points2Shop ranks 23rd among Points Shopping sites.
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Compared to the others who were banned before redooming, I joined them yesterday, installed their app, and so far only get 4 points, then be banned today for no reason!
I even have not done any surveys.
On other hand, maybe I should feel lucky.
I wanted to get a Macbook pro so when i go to reward gallery it says "Cannot connect to Amazon". On top of that, the surveys don't accept anyone. Stay away from this bull$#*! site!
Hello Felix,
I apologise for the inconvenience caused by the reward gallery failing to connect to amazon. Are you still experiencing this issue? If so could you please send a support ticket to our admin team so they can work with you to fix it. For future reference, if you ever experience a problem with the rewards gallery then you can place a manual order via support ticket. You can find instructions on how to do this in the forum, or if you ask in the shout box one of our site moderators will be happy to help.
Our surveys do accept many users, however disqualification from surveys is common. This is because surveys are often looking for specific people with specific demographic profilers. For example, if you are a 25 year old woman you would not qualify for a survey about cosmetics that is targeted towards women between the ages of 30 to 45. Or the target group could be gamers between 13 and 25 years that own an iPhone or Android device and like to play strategic games. Maybe you are a gamer between 13 and 25 with a mobile device but you like to play shooters. Then you’ll be disqualified from that survey. However, we will always show users the survey they have the most chance of qualifying for based on their profilers. For this reason, I would advise you to ensure that your demographic profilers are up to date and accurate, this will help us to match you with the best possible surveys.
I hope that you will give us a second chance and come back to earn your Macbook pro.
Kind Regards,
It is a full scam. Avoid this site. I have reported them to the BBB. Do not waste your time. As soon as you try to order you get banned and you cannot access customer service.
Hello Adam,
We have millions of user accounts and are not able to check them all manually daily. Therefore, if a user is not automatically blocked by our system any issues are identified when they order, as staff manually review accounts before approving orders. The majority of blocks are resolvable if you co-operate with our support team.
If you are having trouble contacting our support team via support ticket then please email me at support@points2shop.com and I will do my best to assist you. Please include “Site Jabber” in the title and a copy of this review.
Kind Regards,
I have earned over $200 and once I tried to claim a reward they banned me from the site without an explanation. I followed all their rules. Several request for an explanation and to unlock my account... no response. After over 9 months later, they email me and stated that I could not just watch videos to gain points. If I were to change my earning methods and diversify I would be allowed access again. All my previous earnings would be reduced to whatever they decide. I agreed to the new terms yet I have not been given access to the site again. It has been over two months and my account is still blocked.
Note: I have participate in numerous money making site and have never been banned...
So... in conclusion... Points2Shop IS A SCAM
Hello S. K.,
Based on the information you have provided in your review it appears that you were blocked for completing large amounts of the same offer. While it's okay to complete some of the offers multiple times (any offers that allow it), we need to make sure that members aren't always just completing that one offer on a continuous loop.
I sincerely apologise for the length of time our support team has taken to respond to your ticket, this is not our usual response time. If you are still blocked from our site can you please add a new reply to your ticket.
Kind Regards,
When the time for my payment they stop my payment saying why r you watching same video. If watching same video is not allowed why do they did not tell this thing or prevent me to watch by a warning at first place so i won't have to spend time watching favorite videos again and again. However at the time of payment they told this thing and snatched my hard earned gift cards. I hate this site now and will never return. They got their money by my working but did not give me reward.
Hello Janvi,
While it's okay to complete some of the offers multiple times (any offers that allow it), we need to make sure that members aren't always just completing the same offer over and over again. Our terms and conditions do explain the prohibition of completing offers more than once. Additionally, we reserve the right to suspend the member’s account, resulting in forfeiture of all earnings for fraudulent behaviour such as completing the same offer multiple times. We are aware many of our users have been experiencing blocks related to inappropriate completion of video’s. We have taken steps to address this issue and have removed some of the walls commonly associated with these blocks.
In cases such as yours our support administrators will offer users a second chance. The money that is deducted from your account is not kept by Point2shop, it is returned to clients as we cannot expect for them to pay for invalid views on their videos. I hope that you will consider returning in the future, if you are still experiencing account issues then our support team will be happy to help you.
Kind Regards,
I KEEP GETTING KICKED OFF, OR NOT A GOOD MATCH FOR ME BECAUSE OF MY ETHNICITY, YET, YOU HAVE A BLACK MALE PEDDLING THIS SITE ON YOUTUBE.IF YOU ARE NOT WHITE, AND FEMALE WITH TODDLER CHILDREN, YOU WONT MAKE MONEY ON THIS SITE.OR LIE ABOUT WHO YOU ARE, BECAUSE APPARENTLY THESE PEOPLE ARE RACIST, JUST DONT WANT TO BE CALLED RACISTS. I HAVE BEEN TURNED DOWN FOR THIRTY SURVEYS THE LAST TWO HOURS, MOSTLY AFTER I SAID MY ETHNICITY. WHY IS THAT SO DAM IMPOTRTANT, THAT YOU HAVE TO STATE YOUR ETHNICITY EVERY DAM TIME?
Hi Kai,
Points2shop values opinions from all users. Market research companies create their surveys to target individuals with specific demographic profiles for their research. Ethnicity is one factor out of many that researchers consider when conducting their research.
It is very important to market researchers that the people they are collecting opinions from are representative for the country they are doing research in. They typically want the same percentage of Caucasians and females as there are in in your country. If our users have already filled all quota's for other races and ethnicity you would only qualify for this study being white. Typically, however, you will find that the quota's for white females are closed first due to a higher percentage of this group doing surveys.
If you were disqualified then it is most likely that you did not meet their target profile or they have collected all the answers they need. It is important to ensure that you have all of your profilers filled out accurately. You can access these by going to the “account” tab.
I hope you will reconsider and come back to Points2shop in the future.
Kind Regards,
I am a member of many survey sites for about seven months and this is the only one I regret joining. I rarely used it, because it payed so little compared to the other sites that I belong to. Also, they had a large number of technical problems that prevented being able to access many of the surveys. I regularly got e-mails from Points2Shop saying they missed me because it had been so long since I had logged in.
Then, like other people, I recently got blocked for supposedly having multiple accounts. I have been going back and forth with customer services and they give me no explanation on why they are accusing me of this, even though I have made it clear than I am baffled. Now, they are demanding I send them a copy of my driver's license and a bill to prove my identity. This seems very suspicious, especially since I have been given no explanation for why I am being falsely accused. I have followed all the terms and conditions. Also, all the survey sites I belong to partner with the same set of companies, so why does Points2Shop pay so much less than the other companies?
Now that I have done some reading online, I see that they block people's accounts like this on a regular basis. Also, I have now seen that they have an F with the Better Business Bureau: https://www.bbb.org/atlanta/business-reviews/market-research-and-analysis/points2shop-in-alpharetta-ga-*******. I am done with this site. Luckily, I had only earned about $10 worth of points.
Here's the other survey sites I belong to. They seem legit; I have received payments from almost all of them, some multiple times. They have A grades with the BBB, also (with the exception of Valued Opinions, which I couldn't find BBB info on). Just be careful, because some of these sites advertise other survey sites.
opinionoutpost.com
harrispollonline.com
valuedopinions.com
vindale.com
inboxdollars.com
Hi Chelsea,
If you were blocked for multiple accounts then your account was most likely identified as having some sort of association with another account. We ask for users to verify their ID so we can confirm the information provided on your account is correct. In the case of multiple accounts this is especially important as it is common for fraudulent users to create multiple accounts with different identities to cheat the system. Please note, I am not accusing yourself of such practices, I am merely explaining why we are so vigilant when it comes to verifying our users identities.
I am also sorry that you are frustrated by the amounts our surveys pay. I understand that the amounts offered for some surveys can sometimes be less than desired. However, we do not have control over the amount our clients are willing to pay for surveys. When it comes to surveys we put our users first and one of the ways we do that is by presenting users with the surveys they have the most chance of qualifying for. For example, if there is a 50 cent survey that has an 80% chance of qualification and a 75 cent survey that has a 30% chance of qualification we will show the 50 cent survey first. It is also important to ensure your profilers are always up to date and accurate as we use them to help match users to surveys.
We have also created an extension for chrome which enables users to earn an extra 20% on top of all internal surveys they complete. This extension not only enables users to increase their earning potential, but acts as a tool so we can diagnose problems with studies and report these issues back to our clients. This enables us to remove or fix problematic studies to improve your survey experiences.
If you can respond to the support ticket to verify your ID and discuss your account then we can unblock your account.
Kind Regards,
This site was a great if slow way to earn points towards neat things and Amazon gift cards when I started. I really liked the peer helper who guided you and answered your questions in plain language until you made your first purchase/withdrawal. But this site has so many rules that are hard to find and security is glitchy. Supposedly someone accessed my account and changed my profile so I'm lying? They changed my race to black yet my profile picture clearly shows I'm not, come on! I can't even use the large amounts amount of points I have left because after almost 3 weeks this is still not resolved. Maybe like some People said you hit a wall and they don't want to pay, I hope not because that's just wrong. Also the tier system where you move up relies heavily on referrals so if you're not pushy don't expect to go beyond gold. Get in and get out and cash out frequently is my advice if you do this.
Hello Anja,
I am glad to hear that you found our site a good way to earn and liked our helper system. However, I am sorry to hear about your problems resolving your account issues. We do not block accounts to avoid paying users, this does not make sense for us to do as business. As a website which relies on users completing surveys and offers we want our users to be continue completing these. If we were to deliberately block valid users we would essentially be blocking our own income as a business. We want to pay out to our users so they know our site is valid and they keep returning to complete more surveys. I would encourage you to return to Points2shop and reply to your support ticket. Our support team will help you fix your account issues so you can continue to use your account.
The rules of our site can be found in our terms and conditions which is easily accessible by scrolling to the bottom of the page. We do also have additional rules for our shout box which can be found in the discussion forum, or a moderator can easily provide you with a link to them upon request. Our honour level system does require users to refer new members to the site to reach the higher honour levels. This is because the higher honour levels reflect the time and commitment a user has given to the points2shop community.
I do hope that you will return to Points2shop to resolve your account issues. We would very much like to welcome you back to our community.
Kind Regards,
Ive been a member for over a year i dont go on the site very often but have cashed out 2 £5 amazon vouchers. They then send surveys and on 2 occassions i have been blocked from accessing them i got them unlocked to then find my account blocked surprise surprise im not far off being due another payment they are now trying to say i have violated the terms and conditions by having multiple accounts and i need to verify my identity with the us address i signed up with unfortunately i have never signed up with a us address as i am from the uk then i am expected to provide photo id and a bill with my address and prove im over 18 they are trying to say i accessed my account from another location far away from my ip address ive asked them to provide me with the emails and details of all of these so called multiple accounts i have but ive had no reply on that one will not be bothering no more with that site
Hello Philippa,
We are sorry to hear about your experiences, we have contacted you requesting further information so we may locate your account to review the ban on your account.
Kind Regards,
Id been on p2s for 3 years ive had my account blocked twice first time they asked for id so i asked for proof that i had multiple accounts they sent me the email addresses.
This time i asked again as they saying i have multiple accounts but they aint giving me the addresses they keep saying send in your id to open account again im refusing as cant be arsed with it anymore and asked them to close account but they saying they dont want to do that because ive been good for them dont waste your time joining up with them
Hello Simon,
If you were blocked for multiple accounts this means that your account was associated with other accounts on our system. If you can respond to your support ticket with the information provided then we can resolve your account issues so you can continue using your account.
Kind Regards,
I'm closing my account as soon I get the 3DS game I want. Apparently they denied my order for some odd reason claiming I broke some rules. My points for the the 3DS game is accurate.
Hello Tameka,
I am very sorry to hear you wish to close your account with us. If your order was denied it was due to breaking our terms and conditions then you will need to communicate with our support administrators via a support ticket. They help you to resolve these issues so you can redeem your points for your 3DS game.
I would strongly urge you to consider keeping your account open once you redeem your 3DS game. Why settle for one 3DS game when you can have two?!
Kind Regards,
This one might be for you. Be careful of ban happy sites with a "chat" feature or "too good to be true" feel to them. Chances are they will come with a catch and/or not even work in the end. Do not recommend this site due rather questionable business practices and a bizarre point system. Also, they seem to accuse you of things you didn't do and kick you off at the drop of a hat with no warning. Don't waste your time.
Hello Chris,
We are sorry to hear about your experiences, we have contacted you requesting further information so we may locate your account to review the ban on your account.
Kind Regards,
I was using points to shop for over 3 years and had not had any problems until last Sept. I placed an order on the site as I always do, and then I recieved the block on my account. I contacted them about this, and was told I was blocked because my phone had"roaming" on it, and that is not allowed. I argued about this, as my phone is not roaming, nor is it AT&T service. I was told smartphones were not allowed on the site. I agreed to use my laptop to access the site, and solve the problem. They unblocked the site, and then I went on for a while and earned more money. I later went to cash out only to find my account again blocked. This time it was a "proxy" being used on my laptop. I again requested the block be removed from my account, and again it was removed. I placed an order through my friends smartphone, and was again blocked. This time, orders cant be placed through a phone, only the laptop that they wont accept.So this time I borrowed a tablet from a friend with a totally different connection, installed the mobile app, and requested the block be removed. I asked them if this time everything was ok, and the block removed, and it was ok to order. They gave me the go ahead, only for me to get blocked again. This time it was the roaming again and some nonsense about the type of connection.The summary is that this site is a scam. They will do and say anything to not pay you and make you look like you are at fault.If a true scam artist was looking to rip off, it would be for more than the cheap crap they offer on that site. They flatter themselves into thinking theyre something special. Their "rules are ridiculous, and at some point you will violate them. Dont waste your time and get a migraine from this site as I have. I lost $21.45 from this site, and a lot of time.
Hello Tina,
We are extremely sorry to hear about your experiences. Unfortunately we do not allow the use of proxies on Points2shop and accounts are automatically blocked when proxy use is detected. Many people use proxy servers to bypass location specific website features (such as geolocation), or to provide an element of anonymity and security. For example, a user residing outside of the use can use a proxy to access US only surveys on our network. This is fraud which is why we must be very strict regarding the use of any proxy. Market research companies target their surveys to specific locations and demographics, we must ensure that these requirements are met and that no users are fraudulently gaining access to and completing these surveys.
However, we understand that not all proxy use is malicious. There can be many causes which might cause your account to be flagged for proxy use. Including but not limited to: Using the private browsing / Incognito feature in browsers, Data monitoring applications, Anti-virus software, Device/browser settings and VPN add-on etc.
We have contacted you requesting further information so we may locate your account to review the ban on your account and provide you with more support on your proxy issues.
Kind Regards,
So far I have made about $30 completing surveys after being active for nearly 3 weeks on Points2shop, which is a good way (in my opinion) to make some fast cash. I was really surprised when I started using Points2shop and still looking forward to make money from the site. I had no problems with Points2shop up until my request for cash withdrawal was denied for no specified reason, but this doesn't change how I feel about the site overall.
Hello Jalein,
Thank-you for your review, it's great to hear how quick you found earning with us was. We're sorry to hear your withdrawal was denied, we hope it has since been approved. If it has not then please contact our support team by sending a support ticket and they will be more than happy to assist you.
Kind Regards,
. After completing surveys and getting finalized on surveys, P2S stops my request for payment of the surveys. What a joke, not professional at all. Will tell all friends about this website on FB.
Hello,
We are sorry to hear that your experience, we have contacted you requesting further information so we may locate your account to review the ban on your account.
Kind Regards,
On top of being accused of FRAUD. I spent countless days doing surveys to get my Children Games ordered it and they stopped the order now my kids dont get the Games. If anybody wants points I will give them away seriously I am done with that Site.
Hello,
We are sorry to hear that your experience, unfortunately when fraud is detected an account is blocked. We have contacted you requesting further information so we may locate your account to review the ban on your account.
Kind Regards,
So my account got banned and I sent in a support ticket and they said that I have multiple accounts, they sent me the usernames to the accounts that I "apparently" am associated with.
The two accounts have a name in it, and that name is no where close to mine, I have only had one account, and one account only and got blocked for two accounts that aren't mine, at the moment trying to get my account unbanned, but support is being slow. Do not get an account, you will get accused for having multiple accounts and get banned, I have had my account for two years.
I was a member for almost a year and was paid almost $100. Then they refused $40 in additional payouts in March and after a lot of back and forth claimed that the reason was that I had watched too many videos in April! Yes, they time traveled to the future to find a reason to refuse payment.:-(
Don't just take my word for it. Check their rating with the Better Business Bureau--it is "F", the lowest possible rating. Like other scammers, they probably post fake reviews on sites like this one, so be careful and check them out with the BBB.
They waited until I only had 2 points left to my goal item and blocked me out of nowhere! At first they said it was because I was using a "proxy" server which I was not! Then they came back saying I already had an account! Which again I did not. Hours upon hours wasted because they took every point I EARNED! Do NOT waste your time they'll just take your time just to have all of your earnings taken!
And a huge disappointment. It is coming up on my daughters birthday and I finally got enough points to redeem for something. I ordered something for my daughter last night and when I got home today to log on I found that my account has been blocked and they are asking me about another member that I have never seen online before. I don't know anyone with the user name Dogrules23. They wont even let me verify my identity even though they are saying I need to do that. I'll stick with instagc and try the other sites I've seen others post about using instead. The kit I ordered I can't find locally so I hope I can get it here in time.
From the business
Points2shop is an affiliate marketing and advertising business that offers consumers points to perform certain activities (filling out surveys, playing games, using apps, etc.) which are then meant to be redeemable for products such as consumer electronics, gift cards and clothes.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dong Y,
Our system and/or admin team blocks users when an infraction of our terms and conditions have been detected. Did you send a support ticket to resolve these issues? The majority of account blocks are resolvable and as long as you have not broken any of our terms and conditions you will be fine. Even if you have, we understand mistakes happen and can give second chances.
If you are having trouble contacting our support team via support ticket then please email me at support@points2shop.com and I will do my best to assist you. Please include “Site Jabber” in the title and a copy of this review.
Kind Regards,