ProofProntoReviews 500

The customer service is terrible. The address that I provided to proofpronto is correct but the product was sent back to them saying "Undeliverable as Addressed" but that is not the issue. I understand USPS might have made mistake and sent the product back to Proofpronto. Don't take my word for it, just try contacting them via phone about return issue, the automated calling system hangs up on you, and they tell you, they will only speak to you if you wish to make a purchase.

I made number of attempt via their website under return/refund but no one contacted me. Finally I contacted the sale department via website, they tole me that I might be contacted by mail person when on the USPS tracking shows it was returned back to them. I also called the U.S. post office and say had told me that it was return back to the vendor.

The bottom line is from this experience, I realized their customer service and communication is not very good, they just don't care after they make their sale. It's a yeahooostore, not sure where it is actually being run from..

The shipping charges were confusing. It claimed 2 day free shipping but had failed to indicate that it would only apply to purchases above certain amount. (or if it did, it was hard to find) In the receipt, it also indicated free shipping but included shipping charges to the amount anyhow. My over all experience was very good as the shipping charge though confusing plus product cost was reasonable/competitive and the product worked as advertised.