On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered significant criticism regarding its therapist directory and customer service, with many customers expressing frustration over unresponsive therapists, misleading profiles, and high fees without adequate support. While a few positive experiences highlight effective therapy and valuable tools provided by certain practitioners, these are overshadowed by a pervasive sentiment of disappointment and distrust. Many users report a lack of accountability among listed professionals, contributing to a negative overall reputation. The feedback indicates a pressing need for improved communication and transparency within the company's service offerings to better support individuals seeking mental health assistance.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For a therapist who lists having availability to not even bother to respond to emails, and repeatedly so, has me hugely question if they even care or if it is just for the fat paycheck. It is beyond frustrating to write to several and get ZERO responses. I should amend that, last time I had one No and one Maybe that then also died. Absolutely DISGUSTING! You so-called "professionals" should be ashamed of yourselves and be removed from the site. Oh, wait --- then there would not BE any site...
The one therapist we were with for quite some time and were well established with dropped us cold turkey because "he had overbooked himself. " No warning, just "bye."
Don't trust what you read. Personally know a "councilor" listed on the site claiming to have 10 years experience. I don't think going to rehab counts towards being a councilor. And half her nursing career, she's been on meth. So be careful people!
I'm a provider listed on Psychology Today. Their customer service is the worst I have ever experienced. They don't provide any way for clinicians to provide feedback or make suggestions about the platform, and when I contacted them with a complaint, their customer service reps actually ghosted me. I wasn't asking for Psychology Today to immediately change their platform to meet my expectations, I was simply asking for my feedback to be acknowledged and for assurance that it reached the desk of someone in management. In this post-pandemic era, many therapists are licensed in multiple states in order to provide teletherapy to patients across the country. Psych Today requires clinicians to create multiple accounts and separately pay for each account if we want to show up in search results for more than two states! This is a bad faith move and an enormous financial burden on small business owners, in addition to a sign that the company is hopelessly out of touch with the professional needs of contemporary therapists. Behind the scenes, this company is unprofessional and clearly doesn't prioritize the clinicians or patients it claims to serve. There are plenty of other sites that connect therapists with clients, and with service like this, Psychology Today will become gradually less relevant to therapists until it finally goes out of business.
Title says it, this site constantly hosts the opinions of people who really should be using the service to heal deep seated biases (though maybe a real therapist could help) instead of allowing them to spew their mutated reality onto unsuspecting others who are just trying to navigate difficult life situations.
A misleading publication. Providers are represented only as the glowing description they write themselves and as "endorsed" (for many) by colleagues appearing to be classmates. No patient reviews. No proven track records. Be sure to check other review sites (even if only Yelp or Google). It is not uncommon for glowing 'Psychology Today' reviews to be in stark contrast to what real world patients have to say.
As a Therapist I have used this site and receive SOME clients. Though not many. My biggest frustration is regarding communication with this company. Though as a Therapist listed, magazine subscriptions are supposed to be complimentary. Have had a profile on this site since October and have yet to get the magazines delivered to my requested address YET I have received 2 bills asking for payment of the subscription. When I call to speak to a live person; I have to leave all my info along with my email. No phone calls EVER returned. The email reply told me how much it was monthly to list my profile and get a complimentary subscription! HELLO: I am a listed Therapist already and noted that and did not get an answer to where is my free magazine after 3 months and why are they billing me. I'm assuming the phone message wasn't heard correctly. LOOK UP THE PROFILE before responding to your customers!
So frustrated with this as well as lack of activity I may switch my profile to an alternate site!
I just read an article that was entirely useless opinion from an M. D. about surviving the worst episodes of your life. It was worthless and offered no actual tips. I read another article about how depression realism has been debunked but when I looked at the underlying study, it was not an exact replication of the study it claimed to invalidate.
Basically, it's a complete gamble whether or not this publication gives you something worth reading or outright garbage. And I'm a doctor in Psychology, Neuroscience, and Quantitative methods.
Psychology Today is providing a service for therapist listing. For context I am dissatisfied with a therapist from the listings. This in itself is only a part of the issue, as well Psychology Today does not have an easy to use rating system that would allow others to share comments about any therapist. This is important as how else can a person that is in distress be able to choose a therapist.
I would love to share a review about the specific therapist so as to protect others from the same, but there is no mechanism in Psychology Today, for that. As a result I would recommend that no one should select a therapist from psychology today as you can not know what your getting. The endorsements are simply from others in the business, not from common clients. Endorsing each other is not any assurance for an upset person seeking help.
Psychology Today is enabling abuse of our most vulnerable people, those in need of mental help.
Therapist Audie Whitaker found on Psychology Today. I met with Whitaker for 2 years for sexual trauma. At beginning, he was good therapist…on time; compassionate, but his attitude and behavior toward me changed. When this happened, I found him to be unprofessional; immoral; incompetent and sexist. Not only was he late on numerous occasions, but he lied to me; he became judgmental. He yelled several times, but the most disgusting and disturbing thing Mr Whitaker did was when he touched my breast and shoved me when Whitaker became angry. Why does Psychology Today not vet their advertising therapists better!
I wasted a huge amount of time going through their list of therapists online! First, they have lots of duplicates there, showing the same person twice, several pages apart. Worse yet is the fact that their list is out of date: loads of phone numbers are wrong, probably in fact a large majority! I ended up calling dozens of therapists of theirs and got nowhere!
I've tried out 3 therapists from this site due to my Therapist office no longer accepting my insurance. I know a good therapist because she was one. The so called therapist on psychology today have no clue of what they are doing. They don't seem to have knowledge to treat real mental health conditions like OCD, anxiety or depression. The last therapist I had did all of the talking. She asked me two questions and started suggesting things for me to do to relax. I didn't pay $90 to find out how to relax by putting lavender oil on my pillow case or to make key chains out of magazines. A delivery driver pulled up to her house and that was our conversation for about 15 minutes. They need to do a more thorough check on the people they list as therapist, because every experience I've had on this site has made me upset and hopeless on finding a real therapist. This site should not be allowed to do this they are giving therapist a bad rep, especially to someone who has never had a good one.
An examination for which average levels of performance have been established and which has shown consistent results is
Mental health is still misunderstood. Having a magazine like Psychology Today does more harm then good. They don't go in depth and look at the complexities of human emotions/feelings, not do they have significant insight into psychological disorders. When you read PT take it with a grain of salt. If your interested in the topic go online and look it up on Wiki and peer reviewed studies or other trusted sites.
As others have said most therapists on there don't call back even when the site says they're accepting new patients. Also, there's no way to filter out therapists who aren't accepting new patients so it's basically a huge waste of time. Like others said it's very unprofessional for therapists not to respond at all to requests for therapy and there's no way to leave a review for the therapists on their site which makes no sense.
The problem with this site is that it doesn't allow individual reviews. Counselors are able to post glowing profiles of themselves without the ability for patients to review. I see Yessica Chanza Ocampo's profile is all over this site but in reality she shouldn't be treating patients due to her own mental health issues.
I emailed Elizabeth Marie Detweiler and Dana R. Summerfield from NC and told both of them I was looking for help. Neither one called me back. I don't comprehend how when you tell a mental health care provider you need help and they don't respond. No, I don't take your insurance, I'm not taking new clients, I have a long wait time. NOTHING! WOW! Shame on both of them. I wish I could give a negative star. I had to settle for one star.
Lorna Bell is a horrible therapist she's more concerned with applying her lip gloss than helping people.
I am a retired mental health and chemical dependency treatment professional. My training and education in diagnosis and treatment of psychiatric disorders was obtained through OJT at OHSU Dept., of Psychiatry, in Portland Oregon. I obtained an MSW in psychiatric social work a few years later. Experience in the Dept., of Psychiatry gave me a once in a career opportunity to learn from some highly insightful psychiatrists, Harvard and Hopkins.
Psychology Today site isn't a problem in and of itself. It serves as a platform through which for a fee, mental health professionals can advertise themselves. Other sites offer similar service. The site like others makes no recommendations or guarantees.
Selecting a therapist must be done carefully. Advanced degrees Master's or Doctoral in and of themselves do not guarantee quality of treatment. You must feel comfortable that you are truly cared about. This is the rapport.
Far too many "therapists" list a broad range of conditions they treat. Each condition is specific requiring specialized training. One cannot simply read about it from a book then profess to be skilled. Has the therapist obtained training in each condition? Passed competency tests? Too often in my opinion lengthy lists of conditions treated are no more than marketing attempts to bring in as many clients as possible. It's still a business folks.
Quality treatment is as much about the personality of the identified therapist as much as their knowledge of specific methods of treatment. So how do you know who is and who is not a "good" therapist? You have to feel truly cared about. Therapists recommendations need to make sense. Be flexible and try more than one if necessary.
Good luck.
Email to therapists are not answered. Phone calls are not answered or returned. No help at all! A huge waste of time.
Do not use this very expensive site for LMHC exam (NCMHE) Preparation. They have resourced out their exam simulation to Casepro and it is awful. The exam is formatted to provide additional information for correct answers which you base the next set of questions upon. Their simulation does not offer this information. They only provide weirdly listed single digit columns of numbers as results which are impossible to interpret beyond pass/fail. It does not offer the user any way to learn from errors and is constantly changing formats. The customer service cannot answer basic issues and report "they are in process of upgrading" and get similar complaints frequently. Go with a company that does fewer exams and specializes in the field.
Answer: It's just what I accidentally heard of, and after googling it, I had a confidence that this is a trustworthy company
Answer: NO BOY DO I WISH I COULD WRITE OTHERWISE! They are terrible