Car transported quickly to Puerto Rico

Shipping to PR on December 2024 leaves Denver, Colorado

UPDATE [July 28,2021] We finally got our vehicle. Avoid Puerto Rico Car Transport unless you want a lot of extra stress and uncertainty added to your move and want to spend weeks without your vehicle calling ports and trying to communicate with the companies they outsource your shipment to instead of taking care of it as they should.

UPDATE [July 22,2021] Our car is STILL sitting in Florida. It has now been a month since it has been sitting in Florida. We have been lied to by this company over and over again about when they will ship our vehicle and it has still not left Florida. Nearly all people I've spoken with here in Puerto Rico have had miserable experiences with Puerto Rico Car Transport and regretted handing over their vehicles to this company. The reviews here are misleading. The company seems to somehow be connected (if not the same) as Road Runner Auto transport (currently rated at 1.5 stars on Yelp out of hundreds of reviews). I know this because when I reached out to Puerto Rico Car Transport through their 'help' link I received an email back saying "New Support Ticket created", from '*******@roadrunnerautotransport.com'. Also, their websites look eerily similar. I already have 5+ of these support tickets, and no-one ever calls or replies or is reachable in any way through that emailing/ticketing system. Your only option to communicate with them is to possibly get in contact with someone through the online chat (during regular hours) where they will remind you that they are not liable for any delays ever in any way and that you've signed off on that when you booked with them, and then they'll continue to lie to you about how your vehicle will be on the "next ship". It's difficult for me to fathom that the port of Jacksonville, FL has not been able to put our vehicle onto a ship for roughly 30 days. How is it that every single other item I order (be it furniture sets, golf carts, generators, or solar panels) all of them are able to give a reasonable, estimated arrival date and not be a month late with no communication? Puerto Rico Car Transport is a scam. To anyone reading this, avoid shipping anything using Puero Rico Car Transport by all means! We are now kicking ourselves for not having outright purchased a car here in Puerto Rico, as we have now spent so much on rental cars already waiting for our vehicle to arrive!

ORIGINAL REVIEW [early July, 2021] This company is disgraceful. They have raised their price since we were originally quoted, added fees to the "total" after the fact, were late to pick up the vehicle, and are already over week late with delivery with no end in sight. Our vehicle remained within our state's borders for three days after pickup and then sat in Florida for the following weeks. Now they are stating that maybe they'll put it on a ship two weeks from today to arrive possibly over 1 month late! Their reviews are deceitful. The company asks you to 'review' them as soon as you've scheduled your shipment, at which point everything is fine because they haven't had the chance to do anything yet -- you are essentially reviewing their website and ease-of-use for signing up for an absolute miserable experience. They outsource the shipment process to smaller trucking companies but fail to inform them of timelines, deadlines, shipping dates, port reference numbers, etc. so those companies then start calling you, asking for you to provide this information to them because they have no idea what the itinerary is or where your vehicle is supposed to go and by when (they only see the tiny picture of their leg of the journey and nothing thereafter). I read bad reviews for this company and spoke to people who recommended we avoid them. I should have listened and avoided this company. The amount you'll pay for a rental car while you wait for this untrustworthy company to deliver your vehicle will far surpass in cost of what better companies charge to ship your vehicle more reliably. Furthermore, don't expect any communication from them regarding delays or anything regarding your vehicle's shipment once they have your money and vehicle. If you want to know where you vehicle is, ensure you have a GPS tracker installed or contact them through their chat feature. Calling them is pointless, as they are not available and their machine directs you to their online chat instead where they'll tell you that their policy covers them for shipment delays and will shift the blame to the shipping companies being backed up. Save your sanity and money and do NOT trust Puerto Rico Car Transport to ship your vehicle!

If anything changes, I will update this review.

It was to easy

Very straightforward process. Thank you!

Great communication, great price. Thanks again!

Good customer service. Called twice to clarify aome doubts and they were very helpful.

My experience has been excellent. Also excellent job from Christian Collado.

I would like to thank Mr. Mynor Melendez for all your help and support during the process

The process of sending the car was awful