QuestionProReviews 28

Pretty user friendly, easy to use system, although their high end options are a little expensive.

I have never experienced a more frustrating process! I have been using QuestionPro for 10 months for my company's satisfaction survey tracking. Things seemed great and very simple to use... until we needed to make some additions to our location listing. This skewed all the results and was a complete disaster. We essentially had to start from scratch with our numerical data. Then... it got even worse. We have had continued technical errors on their side for the last several months. I have been unable to run a report and send the data from the surveys and customer service has been useless. I cannot wait for my contract to end... There are so many other options out there... do not choose QuestionPro if you value your sanity.

I was debating between using Monkey Survey or QuestionPro to help me with my thesis. I opted to use QuestionPro because its features seemed to be more helpful for what I needed it. I was offered to use their paid license since I am a student. I had thought of using their cheapest program which cost about $17. So my intention was more of exploring the other features and then just sticking to simpler version. I got charged for the expensive version and got blocked from the account, so I couldn't even use my surveys or the data I had already collected. When I talked to costumer service, he even said that I had been undercharged ($43) and that he would fix it to the right amount ($49). Would not recommend them or ever use them again. Take your money elsewhere.

I am using QuestionPro to send a customer satisfaction survey to a select group of our partners. The Tool is quirky and it not intuitive and full of BUGS! Many of the advertised functions don't actually work such as the security feature to lock the survey with a unique password for each participant or with a global password. Also after you enter a survey with skip logic and then copy that survey, the tool doesn't reliably copy the survey; many of the questions went into error and the skip logic had to be reprogrammed. The staff at QuestionPro said that is a known bug and there was nothing that could be done about it.
Other things that I don't like include the fact that you cannot customize the reminder email. You cannot also put the logo on just the first page of the survey.
Additionally QuestionPro has a feature to allow a survey participant to save their survey and finish it later; however if you have questions with skip logic; the save & continue function does not work reliably; when the customer tries to pick up where he/she left off, the questions are presented but none of the possible answers are visible so the customer cannot answer the question. If that question is mandatory, then the customer has to restart the survey all over all. When I asked the online chat support person for assistance, they once again said that this is a known bug.
The tool has a 15 minute idle timer. If the customer stops to answer a call or talk to someone for more than 15 minutes, the survey tool cuts them off and they have to start all over again. You cannot customize or turnoff this automatic idle timer.
In summary I do not recommend this tool to anyone.

Here's the issue. I was filling out an online application. I was finishing the application process and another line of questioning popped up. I thought I was continuing the online application process with www.jobmagic.com, but what was really happening was another site was collecting my personal information. This has to be illegal doesn't it? The business in question is: QuestionPro
Esther LaVielle
Senior Account Manager
Survey Analytics LLC

Web: http://www.questionpro.com/

QuestionPro Survey Software
"Online Research Made Easy"

A division of:
Survey Analytics LLC
Seattle, WA, USA