On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ring Reviews Summary
The overall reputation of the company is significantly marred by consistent complaints regarding product reliability and customer service. Customers frequently express dissatisfaction with the performance of devices, citing issues such as poor video quality and connectivity problems. Additionally, the customer service experience is notably negative, with many reviewers reporting long wait times, unhelpful representatives, and inadequate support for troubleshooting. While some users appreciate the initial functionality of the products, the recurring themes of frustration and disappointment suggest a pressing need for the company to enhance both product quality and customer service responsiveness to improve overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
If you do not buy the cloud service this product is not much better than a regular doorbell. Could do much more with a security cam connected to your computer and smart phone for a lot less money.
At no time was the consumer made aware that for the ring door bell to work. If the purchaser wishes for the door bell to operate as advertised all they need to do is bay. Not paying a monthly fee is one reason the bell was purchased. Nate and switch they should be sued class action
I bought this product to protect myself from a neighbor to catch her trespassing and threatening me on my property to use in court. I pay for the cloud service monthly. The video I wanted to use in court worked the day before my court date. During court the video would not play. It stated, "OOP's something is wrong with your account." I called Ring customer service and was told someone would get back to me within 24hrs. Yes, they are nice, but do not have a clue on how to solve problems or get back to you as promissed. I did receive a email asking the date & time of the video I wanted to retrieve, which I already gave the information on the phone. I replied by email. But 4 days later... NO RESULTS!
If the video is saved on the Ring iCloud, which I pay for monthly, I don't understand why they can not retrieve it.
When I called customer service again 4 days later, I got the same information. I was told, level 2 tech department would be working on the problem. NO RESULTS!
Do not waste your money on this product. I'm sure you can find something else which is much reliable. I had to give it one star, the product its not the issue, it is the customer service that stinks!
If you've purchased a Ring video doorbell be prepared to receive zero customer service! I misplaced the removal tool and after installing a new wifi router I needed access to the back of the doorbell to reset the wifi. I emailed customer service 3 times over three days and never got a reply, well, I did get one automated reply at first promising an 8 hour time frame to respond with an answer. I tried to remove the doorbell and broke it! It's in the trash now! I won't replace it because it took a long time to record motion, you could come up to the door, grab something off the porch and be gone before it would send an alert and begin recording. The doorbell alert would sometimes take a minute to send an alert. Doesn't seem like much but that's a long time to stand at a door without an answer!
From the business
Ring Video Doorbells let you answer the door from anywhere using your iOS or Android smartphone. Protect your home with security cameras from Ring.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary,
Thank you for sharing your feedback and I am sorry to hear you feel this way. Our optional cloud service plan for $3/month allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. Would you contact me today at Kandyce@ring.com so that we can improve your Ring experince? I would appreciate your time and look forward to hearing from you.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
Kandyce@ring.com