On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Road Runner Auto Transport has a rating of 4.3 stars from 1,860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
We monitor reviews for authenticity
Very thorough. The car had just been washed and waxed, but the pick up log stated that it was dirty, well, after traveling 3000 miles that was then a correct statement.
I received my truck in a timely manner. Excellent customer service, talked me this thru transport. Called me once my truck was delivered. Will use this again in the futuro.
Had two Separate moves in last month or so. Both vehicles arrived in a timely fashion. Would use these guys again. NEVER in My Life would I Ever use one of their competitors named Montway! Run as fast as you can to Anyone Else.
No issues, delivery went smooth to Rio Rancho just as requested
The driver arrived two days later than scheduled, but once he got to the house, everything went smoothly and the car arrived in Virginia in a timely manner.
The driver was great! Once car was picked up it was delivered in a very timely manner.
However, scheduling and cost changed... almost a week later on pick up and hundreds more in price...
Every details handled. The driver was excellent. I can highly recommend!
Pick up and delivery went great, and on time. I would recommend to anyone hauling across the country.
From pick up to delivery, everything ran efficiently. I would recommend Roadrunner to my friends.
Nicolae (driver) s very nice and professional. Cars came on time without a scratch.
Overall very good experience. They were able to setup the pickup and drop off quickly. The driver was responsive and sent updates before arriving. Do be aware to not load vehicles before shipping as there can be extra fees due to weight.
I've used Roadrunner twice for two different cross country moves & they made it easy to transport my car. I couldn't be present for the second pickup but we worked it out with a local business where I was able to leave my car in their parking lot & keys with the business owner. It was a great experience overall!
Great Experience every time this was our fourth time shipping our daughters car down to college and every time it's been great.
Car was picked up on time and contact with carrier was good. Delivered earlier than said,which was a plus for us.
Return contact regarding customer concerns was non existent. It took 6 days instead of 3-5 days to get vehicle, I had an AirTag on my keys so I could see that my car remained in Dallas area for 2 days instead of being brought down to San Antonio in a timely manner. When assured that I would get a return call from Road runner I received an email instead.
Over all I was happy with my experience. There was a slight glich because my pick address was Miromar Lakes in Fort Myers not Miromar near Miami, The delay was okay and I understand the logistics can be a lot to handle. I did appreciate the front door service at my destination in Temecula California.
Excellent service speedy delivery at a reasonable price
Road Runner Auto Transport gave me a quote then I went back to get another quote and they gave me a lower amount, so I decide to use them when I gave them my payment information, they charged me the higher quote. After that they would not answer my calls and I had no choice to ship the car with them. They picked up the car a day earlier but when I went to track the vehicle, it states they haven't picked up the vehicle. I called them again and they have not picked up, if the tracking does not get corrected by 5/23/24 I will call the police. DO NOT USE THIS COMPANY!
Answer: Via the website it was pretty easy and they called once. But, when giving updates, they didn't call as promised and just emailed.
Answer: There are many shipping brokers and definitely do your research. I've shipped over 12 times and this has been the absolute worse experience I've ever had.
Answer: 8 days after I paid extra money than initially asked for