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The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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Site was easy to maneuver thru. My bag came early, even though they had trouble finding my place at first.
I had not received the order by March 17 so I called and your customer rep re-shipped to me. This new one was received on or about March 21.
RB has hard to find golf products and always deliver on time.
No problem, ordered and delivered. Good quality shirts, name brands, cheap price.
Purchased 2 on clearance. The fit and lightweight feel are perfect
Great working with the rock bottom team!
Do you have a Veterans Discount?
Experience was fantastic. The hardest part of the whole process was getting all the golf balls together to trade in.
I had a great experience ordering from Rock Bottom Golf. Ordering was easy. Club was as described (excellent condition) and packaged well. It arrived as expected. Thank you very much!
Sometimes it's hard to find gloves for left handed players. They had plenty in stock. Quick and easy to order
I was very satisfied with my purchase. Great product and fast delivery!
Rock bottom golf shipping was fast, and the quality of the used golf balls I received was top notch.
Decent quality bag at reasonable price. Liked the full length dividers which will keep clubs more separated and organized. And the 6 pockets including an insulated beverage compartment. And all at a cost of under $100.
This is my first order with rock bottom golf. Everything came in promptly and packaged well
Not only will I be a repeat customer. I will also tell my friends who love golf. This is a great resource.
Easy ordering and fast delivery, selections are too numerous to make decisions
For the most part the shopping experience was great except for the shoes were too small so I just wanted to exchange for next bigger size! But don't do exchanges so by the time the return went through and I received the store credit the shoes were no longer on sale
Great service guys! Received as expected, felt like a got a decent deal, thanks
Answer: Please contact CS at support@rockbottomgolf.com and provide them the order number, CS will be happy to look into your order and answer your question.
Answer: I returned the irons the next day thru UPS. Tracking #1ZW022119099132486, I need my refund back to my PayPal
Answer: Absolutely legitimate online business, I have ordered golf clubs, the 3 pack of wedges, personalized golf balls, clothing, gloves shoes. The service is excellent, deliver time from the USA to Canada was very fast (6 days) via UPS. I have never had an issue.
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