ScanDigital Photo ScanningReviews 53

Terrible company!

I used a Groupon to have photos put on a CD, I am out of work at the moment so I thought it would a nice inexpensive gesture to have some of my moms photos put on a disc for her. Before purchasing I called and asked about how many photos will the Groupon cover. I was told up to 1000. I sent in about 200 thinking I would be safe. Apparently I was wrong... At checkout I had to make payment of $10 for a shipping label which I expected. What I wasn't expecting was that same card to be charged an extra $160 without my consent. When I called to cancel the order and get a refund they just kept repeating that they cannot refund me because services were rendered. So when I asked to speak to a manager I was told they were unavailable. A little later I got a call back from the agent I was speaking to saying that in good faith they will credit me 20%. Which is crap seeing as they withdrew my account so the 20% was just covering my overdraft fee. To someone out of work every little bit counts. I asked to speak to the manager again and of course they were still unavailable. I called back and low and behold still no manager available, how convenient.

To make things worse I received the CD and they claim if you bundle your photos they can make separate folders, which they did but they mixed up the photos in the different folders.

Now it's a month later and I still haven't received my 20%. I called and was told that billing is behind but they will expedite my credit since I called. Funny how billing wasn't behind when it came to charging my card...

Will never use again, would not recommend. Customer service was poor, communications were slow and also conflicting amongst multiple people. Scared to even look at the quality of my dvd's at this point. Sent in 5 tapes (per Groupon) and one could not be used because it had "mold" on it. Ok that's fine - but don't charge me for TWO additional dvd's since one was over 5 hours, charge me for ONE, and how about a heads up before you go ahead and just take that incorrect charge out of my account?

How about giving me a call to resolve my concerns instead of responding to a negative review? When I asked to speak to a manager everyone was "in a meeting" and no one has reached out, yet someone sure is quick to respond to an online review. Just another example of poor customer service. Still waiting...

IMPORTANT. They charged my credit card without my permission and misled me on the estimated cost. They estimated the cost to complete my order and the final charge was $69 more than they estimated. Did they call me to ask permission? NO. Did they offer any solutions when I phoned them to discuss the charges? NO. I believe they are using the Groupon deal to drive traffic/customers... then charge them exorbitant fees to make more $$. It's really too bad as their work is quality, but based upon my one and only experience, they can't be trusted.

You guys are AMAZING! I am so glad I found your service. I just wanted to let you all know how happy I am with my photo disc. The digital images look so clean and I can finally get rid of these bulky photo albums. I cannot thank you guys enough, but I will recommend you to all my friends and family! My video tapes are next! :)

Totally unprofessional. Three attempts at the same material and still garbage.

I submitted a job to scan slides and they took over two months and came back not to my request which they had agreed; no cropping or color correction. Additionally the scenes were very dark.

I sent them back and they took another month and only rescanned 6 slides.

The third attempt and the scans have a heavy blue cast which is not in the original and they are also scanned too dark.

This service is exceptionally poor and they cannot perform the basic scanning service.

Using a Groupon, I sent Scan Digital many family photos to be digitized, including several 8x10s. Several weeks later I got back the disk. The photos were scanned improperly so they are all underexposed. But worst of all, they lost my irreplaceable 8x10s and they are not on the disk. Several calls to the company have not produced any result other than they "can't find the photos." This is a horrible company who pretends to give good customer service by including little thank-you notes with your order. Bull$#*!. I am heartsick over this.

Don't want to bore anyone reading all these reviews but my story is basically the same: sent in 6 VHS, waited forever, got 6 DVDs and 6 VHS back but all were mislabled, unfinished, and one wasn't even mine! Multiple phone calls talking to different people every time and they never found my VHS. Gone forever! I hope Groupon knows just how bad this company is and never accepts an offer from them again. Horrible service, practically nonexistent customer relations, and LIES!

Though there was a hiccup with the application of a Groupon to my first order (quickly remedied with an email to them), I was very pleased with the service. The quality of the digitization of slides came back clean and crisp. I was impressed with the handling--slides were meticulously returned to the boxes in which they were packed. I received my DVD / slides back approximately within the 8 week estimate range.

Also, I apparently entered a digit incorrectly on my address when placing the order. Not to worry, I received a call on my cell that the package was returned to SD, and asked to re-enter or provide another address. Keeping track of priceless slides is important, to say the least. Even when I goofed, SD had my back.

Nicole at customer service helped me re-route my package and also correct my Groupon issue. Kudos.

I bought a groupon as well for 100.00 and just got charged 84.57 on my credit card with out authorization - mainly due to additional total footage on a reel. No notification or estimate of cost for processing - I could have completed the pictures on my scanner for $0.00 if I had been told. Was told by the customer rep - "its too late now because they do not know the costs until the order is COMPLETED" and I am stuck paying the cost. BUYER BEWARE - if you send them items - you had better have an exact count of pictures and film footage - otherwise you could end up with a huge bill in the end with no course of action. I will never use them again. There is no reason they cannot provide estimated/actual costs prior to processing unless they are out to intentionally rip you off which evidently they are.

I also had a groupon and was taken in by their "no need to count or sort, just estimate the box size you send in." So, I send my stuff in expecting them to give me some sort of estimate. I figured the negatives were going to be about $. 70 each and I was prepared for that. The next thing I knew, they had charged my credit card $1200 (that is in addition to the $300 groupon I had!). I called and they told me that I "should have used the negative calculator" and they wouldn't give me back my stuff because the work was already done. It took me forever to get a breakdown of the costs only to find out that very few of my pictures were charged at the. 70 a picture price. Every time I called, I was told it is clear on the website and it was my fault. When I suggested that they send an email confirmation and estimate for large orders, I was told that they couldn't possible do that. When I finally got the money together, I did get my stuff back and it was good quality. But Buyer beware!

SCANDIGITAL LOST MY PRECIOUS FILMS!

Don't send your memories to ScanDigital - they lost all of my films! I am absolutely heartbroken. Through unbelievable months of ignoring my calls, employee and facility changes, and a flawed tracking system, the end result is that 30-year old precious movies including my son's first baby steps and Christmas are ALL GONE!

IF YOU SENT MOVIES TO SCANDIGITAL in the last half of 2012, PLEASE CHECK YOUR ORDER TO MAKE SURE MY MOVIES WEREN'T ALSO SENT TO YOU - and if you have movies of a baby that you don't recognize, PLEASE contact Matt Stone at ScanDigital! If you received film containers you don't recognize, my film containers are the small Super 8 plastic canisters that are bright blue and white. They had stick-on embossed labels from a label maker from the 1970's. The drive I sent with my order was a small LaCie drive in a black plastic surround.

I had contacted ScanDigital before ever sending them anything to ask if my films would ever leave their facility in California. I was assured all processing was done on site. That was not true! After receipt in the Torrance facility, they shipped my films to Ashland, Missouri. That was in August 2012. I not only sent them my films, but also a portable LaCie drive, as well as a letter listing and describing everything I was sending. When my order #******* didn't progress on the website "tracking system," I started calling and emailing. I was blown off a number of times, promised return calls that never came, and received "pat on the head" emails, until December 2012 when I finally was put in touch with Matt Stone, ScanDigital co-founder and COO.

It took more months to finally learn that the ScanDigital "Essential Tracker System" showed my films and drive were put in a box with other people's films in California and shipped to Missouri, but were never received there. In a sealed box - Matt told me the other orders in the box were apparently received, but my order was missing. NO red flags went up, NO computer alarms went off, NOBODY noticed an order was sent but not received. Despite my numerous calls and emails, NOBODY went searching for my memories!

One of the first things Matt said was that he hoped somebody didn't do the unthinkable and trash my films. WHAT? Finally Matt said he notified employees, searched the facilities, and contacted other customers who might have received my movies or my drive in their orders. Had they started searching when my films first went missing, they may have found them - but by the time they started looking, we were months into it, and the original employee who scanned in my order didn't even work for the company any more.

How could this possibly happen in a system that is supposedly so bullet-proof? I was told every item should have a barcode, and yet they "said" they were contacting customers trying to find my films and drive. And the final outcome? ACCORDING TO THEIR "FOOLPROOF" TRACKING SYSTEM, MY FILMS AND LACIE DRIVE DISAPPEARED FROM A SEALED BOX SOMEWHERE BETWEEN CALIFORNIA AND MISSOURI, AND NOBODY NOTICED.

It is now more than one year later. I have not heard from anyone at SacnDigital for months. To date I have NEVER been offered my money back for $80 Groupon I included with my order, or compensation for my $125 drive which was lost with my films!

The website says "Hundreds of orders shipped daily without a single loss" - well that's simply not true! I have learned a truly heartbreaking lesson.

I had a couple thousand old photos to scan and was introduced to this site via Groupon. I bought three $100 and one $250 Groupons, which I applied to three separate orders. The first order went through with no problems-- it took about 5 weeks. The second order did not credit my Groupons correctly, and my credit card was therefore charged $200 more than it should have been. Two months and several phone calls later I am still waiting for the promised refund -- I finally reported the company. The same thing happened with my third order-- I'm still waiting for a $250 refund on that one, too. The third order also was delayed by a couple of weeks-- I saw that my credit card was billed, but I didn't receive the package. When I called, they found that my order had been set aside by mistake as part of another customer's "mail hold" -- she was apparently going on vacation and didn't want HER shipment to sit at the door while she was gone. I have no idea how my order got linked with hers, but all of this points to a company that doesn't have it together. That said, I was happy enough with the quality of the scans, once I got everything back. Now, if only they'd refund my $450!

Garbage. Absolute garbage. You will pay more than you expect. You will pay A LOT more than you expect. Bought the $300 worth of Groupon. I sent in 188 negatives and 412 pictures. THEY DO NOT TELL YOU THE COST BEFORE PROCESSING! Would you get work done on your car without an estimate only to be told that it was going to be over $1000 and that they will not give you back your property until you pay? Well that's what you can expect if you deal with these scammers. I had a roll of negatives from my wedding along with 8 X 10 originals. It would have cost $0.68 per picture for the 8 X 10s and I saw that the price for negatives was $0.78 per picture. The resolution was going to be much higher so I figured it would be worth the extra $12. I get an email stating that there was a problem with my payment. I figure the credit card info is wrong. Nope. Thankfully, my bank didn't authorize them to charge over $1000! The actually, without any prior notice whatsoever, charged $4.98 per negative! They claim they've never had this problem before (reading the Yelp comments now, I see that's a lie). They will not cancel the order, they will not discount the rate. Their only answer is to allow me to pay the huge bill over time! I expected that my processing fee would be just over the $300 groupon and that I would only have to pay for shipping and a little extra. That's the other thing! They are charging $42 for shipping! UPS charges $12! So, I figure, I'm being ripped off for over $800! IMPORTANT: THEY WILL NOT GIVE YOU BACK YOUR ORIGINAL MATERIAL! They are holding MY stuff ransom!

I sent in a bunch of mixed media for my Dad's retirement party and used the "Memory Box" option that cost around $300. I was able to get a bunch of film reels, videos and old slides done for a flat rate of what fit in the box, i saved a lot over the a la carte pricing options when I did the math. The order took a little over a month but that was shipping back and forth to New York, I think they had it for around 3 weeks or so. I got everything onto a hard drive I sent in and was able to edit everything together into a 10 minute movie I did for the party. Everyone loved it, the film was even 720p (I chose the higher option) and I have since copied all the family stuff for my siblings. Seems like my experience differed but most reviews on here have some sort of groupon issue which I am unfamiliar with, I thought the process was pretty straightforward and easy. I would recommend Scan Digital for ease of use and keeping my families materials safe.