Scent MatchersReviews 797

The scent did not smell anything like the original perfume. Could not speak to someone directly about returning the purchase. Even though I included the persons information they would not process the return because HE was not the one emailing and asking the questions about the return. The person returning the email was seemed rude. Never again will I purchase from this company. It is not worth the BS you go through with the WRONG fragrance.

I received this cologne as a birthday gift. What a disappointment! It was supposed to be Aramis Chromatics - That great scent I wore in the 70's. NOT EVEN CLOSE! It smells exactly like baby powder. Another reviewer also pointed this out. I picture the proprietors of this website with a big industrial drum of baby powder scented perfume and filling up bottles and mailing them out and chuckling all the way to the bank! Any positive reviews must be bogus! STAY AWAY - Keep your money!

I wish I had looked at the reviews ahead of time, but I am SORELY DISAPPOINTED! I paid almost $80 for a scent match of Ananya perfume (and matching lotion), and neither smelled like Ananya. The QUALITY of ingredients they use is SO POOR, and the scent would last for MAYBE 5 minutes, then it would disappear completely. I can't send it back of course because I have had it for more than 30 days; I kept it only because I wanted desperately to be wrong about the scent... but I was only fooling myself. My sister is also a die-hard fan of Ananya, and she even said she did not like the scent at all. It is going in the trash. DO NOT SPEND GOOD MONEY ON SCENTMATCHERS PRODUCTS--THEY ARE CHEAP AND POOR OF QUALITY.

Scentmatchers is a HUGE SCAM! The good ratings are probably them writing false stories!

They do not do matches - they will send you a bottle of liquid that smells like baby powder - (which gave me a huge allergic reaction!). They don't even call it perfume on the postage package - they call it a decorative bottle (because it is not parfume). When you try and get your money back - you won't! They are smart and now how to scam all of us!

On their website you can put in a scent and see if they have a match. It doesn't matter what you put in - they will have the match (even if you leave it blank). I put in "poopy pants" just for the heck of it - and it said that they had a match!

Don't order from them! It is a huge scam! It took me a while before I figured it all out and realized that I had been scammed for the first time ever. Now I will never order somewhere without checking the website out first (on a place like this). People don't lie - and they won't go through all the trouble to write a bad review if it didn't happen to them - so beware!

I was so pissed when I lost my money - and didn't have my Mom's present either!

My experience

*Read the reviews here and ordered because some were bad, but many were good.

*Found the site easy to use, don't care about any of that customization crap. I want my fragrance, not some bottle with my name on it. Just a waste of time.

*Waited about two weeks, did not e-mail or call them because I know it takes time by reading the site.

*Product arrived, it smells just as good as the original, strentgh and staying power are above average. Happy as a fat rat in a cheese factory.

I ordered an old favorite scent "Annie" from the Body Shop. It has been unavailable for years and is an unusual fragrance - kind of woodsy and soapy. After I ordered I read all the terrible reviews and was very apprehensive, especially when I realized the item was charged to my credit card so fast. I immediately emailed some questions and was surprised by the quick and polite response. (I have to admit MY email was not exactly nice!) I just received my order a week earlier than promised, and I like it. While it is not an exact match, it is very close. I'm especially surprised because I did not provide a sample or even a basic description of the scent. It is a long lasting cologne, and I have received many compliments on it. Jennifer in customer service was very helpful thoughout the ordering process. My only complaint was the box it was shipped in - just a generic USPS box which arrived broken and open. Luckily it was stuffed with styrofoam peanuts so the pretty bottle was undamaged. Overall a good product with good customer service.

I was pretty happy with this service, I'd say they got it 90% right. It's missing something though from the original. I'd call it sharpness or crispness, almost as if it were a picture it was a bit blurry. Like if you really wanted a corvette and you finally got one but then it had a small dent in the bumper. You are still happy you got the vet, but you really really wish it didn't have the dent.

Considering I can't find it anywhere else, I'll be buying again though. Even at 90% it's still the best fragrance ever.

I am so peeved, that I am posting negative reviews about Scentmatchers on forums and consumer sites wherever I can. Isn't it interesting here that the positive reviews are short and offer no details, while the negative ones are EXTREMELY negative often with very precise information? I just posted this on a similar site:

Scentmatchers is definitely a scam. The fragrance they sent smells NOTHING like my beautiful, discontinued Lolita Lempicka that was my signature scent for the time it lasted! How dare they at Scentmatchers claim that what they sent me - the fluorescent pink puke that smells cheaper than the worst bargain basement stuff you'd find at Walgreens - even closely resembles it! I've never smelled anything so awful that claims to be perfume!

I live abroad but go to the US for the Christmas holidays. I ordered my fragrance in early November, sure that it would be waiting for me by December 19 when I arrived. Just before my return back to Europe in January, I sent them an email, to which they replied they were still waiting for an ingredient and would send it on January 17. I was so eager to own my lovely fragrance again, that I asked them to send it to me here in France, so they charge me a whopping $19 on top of the shipping I'd already paid for for the US shipping. NINETEEN DOLLARS for a tiny package that fit in my mailbox. I finally received it yesterday, January 28. I promptly tried it. It stank so bad, I had to take off the sweater where I'd spritzed it. Disgusting. I literally couldn't have it on me. I immediately sent an email to Jennifer Monroe, who said they'd refund the $59.99 but not the shipping, for which I paid upwards of $25! Pathetic. I will be sending it back on Monday, and if I get a refund quickly, I will not take legal action. I get legal help for free. This company deserves a class action suit and to be put out of business immediately! I've never been so blatantly ripped off in my life! Please, if you people at Scentmatchers have any grain of decency in your body, close this company!

I sent these people $66 for a scent which is discontinued. They promised it in 2-3 weeks. When I didn't receive it, I emailed them with no response. Then I reversed the charge on my credit card. Then it arrived and did not smell at all like what I ordered. I emailed asking what address to send it back. They told me I had reversed the charges and wouldn't give me the return address until I recharged it. So I did. Then they gave me an address in Cadillac, MI. I sent it there insured. Scentmatchers stated they never got it. I went to the P. O. and found out that it was undeliverable in Cadillac and was sent on to Reed city. These people ignore emails with complaints. I mailed them a detailed account with all emails and correspondence of all dates and transactions. Well, Jennifer emails me back that it was past the 30 days for returns and that I should take it up with my credit card company. Trouble is, I closed the investigation and agreed to not reopen it when I reversed the charges with the credit card. I argued that it was past the 30 days due to the fact that they wouldn't give me a return address for 34 days! This company is a true rip-off. I don't think there is anyone satisfied and I believe they are just repackaging their product and sending it out again to new customers. They don't care how much they hurt people or waste the little bit of perfume that that person may have left.