On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SEA Gamer Mall Reviews Summary
SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 20th among Games sites.
We monitor reviews for authenticity
Usually get the orders within half an hour after payment. Usually delays are due to third parties which can't be controlled by SEAGM. Customer service are usually helpful and accommodating. Minus 1 star as loyalty rewards are pathetic. Have reached the highest member tier long time ago but it doesn't bring along any benefits at all for literally all of my orders.
I highly recommend it becase it is the best source for gift cards in all countries!
And for games top up..
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
I have made many orders on seagm, so much that it is uncountable ranging from google play gift cards to different games digital currencies.
I can only approve this website.
Support is mostly competent and understand what you are talking about compared to alike websites.
The delivery is very fast and is usually instantaneous.
With all my orders done, I never received an item that didn't work.
Support is usually available at any time if assistance is required.
I came for the cheap prices and I stayed for the good service.
While the opinions differ, I recommend you to at least try it once and make your own judgement.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Always fast service, nice staff and i get what i paid for. Satisfied with their Product Prices and Availability..
Hi! We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I bought V-PRECA prepaid card when I received credit card number it had LETTERS totally different from the all numerical credit card number I should receive therefore I cannot redeem it. After contacting their obviously automated "live" Support they just keep telling me to fill a form I did but I'm pretty sure management did not check it. Sad, all they had to do was check my concern but instead they rely too much on their automatic service. If you (reader) came from google searching if this site is legit, it is 50% but if something goes wrong expect little to no help from them so I suggest avoiding this site.
Have you seen those suspicious looking Southeast Asian markets? This site is the online version of them.
Hi, We are sad to know that your experience on our website was not satisfactory. Please share your issue with us at helper@seagm.com and we will look into it at the earliest.
Thanks to sea gm customers service live chat because always fast reply my chat when i want to buy pubg Mobile uc. I want to give 10 star but only 5 star available.^^ peace yo
Hi, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
The same thing happened to me as *******@Eleazar U. 2 unauthorised transactions for almost identical amounts.
Currently in disupte with Paypal over these transactions.
Good day,
You are advised to change your Paypal account password to avoid any further unknown charges to your Paypal account. Apart from that, we'll liaise with Paypal for investigation for resolving this issue.
Thank you & we apologize for the inconvenience caused.
I made an account and couldnt make a purchase. My 1st attempt was blocked. I logged out and couldnt log back in because i was suspended?
About an hour of live chat and finallyback into my account, i try to purchase, doesnt work... account suspended
And then they ignored me
Hi! We’re sorry your experience didn’t match your expectations. Please contact our 24-hours livechat support, https://goo.gl/RnRlUb for immediate support. We're always glad to help. Thank you.
Code purchased
Code purchased, put into the Switch and told it's not a valid code. Verified with Nintendo, it's not a code that was already used, it's not even formatted like their codes, they assume it was just made up on the spot.
Hi, We are sad to know that your experience on our website was not satisfactory. Please share your issue with us at helper@seagm.com and we will look into it at the earliest.
Very much Satisfied with their Product Prices and Availability... Customer Service is also Great...!
It's really a Pleasure to be a member of SEAGM Family...
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
The live chat response is superb, helpful. I love how they have all those popular payment channel. Which is super convenient. I dont need to wait for long.
Hi, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
They sold the used psn payment card for $ 50. They don't admit their guilt, they don't return the money. They promised to solve the problem in 5 days, but a week has passed and nothing has changed. Don't trust them.
Hi, We are sad to know that your experience on our website was not satisfactory. Please share your issue with us at helper@seagm.com and we will look into it at the earliest.
Being a loyal customer won't excuse yourself from receiving a used code. And they dare say it was"valid" when the game support evidently stated it was redeemed THREE DAYS PRIOR my purchase.
I took back my 5 star because this result is beyond disappointment, I overlooked the case with a $25 code because it was difficult to consult with the other game - it's a bunch of stupid fck as well. But this time, you cannot lie.
Edit: Aug 4 2020, from 1 to 4 stars.
They refunded the amount, I am grateful, but it definitely took persistence and independent consultation with the game support, how else would have it resulted if i took no precaution? I am glad Roblox Game Support cooperates and actually provided important details like when the code was redeemed and the account name.
Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Why in the hell did you charged me for almost $300 without my permission? Is that how you do business? Such a disgusting habit that you do. Fix this issue!
Good day,
You are advised to change your Paypal account password to avoid any further unknown charges to your Paypal account. Apart from that, we'll liaise with Paypal for investigation for resolving this issue.
Thank you & we apologize for the inconvenience caused.
I was going to buy some gift cards from this site, but there was a problem with PayPal transaction that had no problem so far, so I inquired about the custom service. At first, they told me to match my cell phone authentication and address and try again, but I was rejected as expected. So when I asked what the problem was, I asked the custom service to try again and if it didn't work out, take a picture and send me the screen in question. I tried again, but it was rejected, and I sent a picture, but I couldn't do it as I was told. It's because the card is a problem, so I tried two personal cards again, not the first business cards I used, but they were rejected, and three of my cards were now suspected of being stolen from the bank and were suspended. A day before using this site, I bought 100 dollars by card at Game Stop and 10 minutes ago I bought some food at Jack In The Box. There's nothing wrong with my card. But this dirty site kept asking me to use another card because it was a problem, and eventually I was angry.
It's the worst site ever. Anyone who reads this article should never use this site.
Hey, Reno? Thx for ur bad customer service. You're literally horrible.
Hi Kris L.
For your information, our system is equipped with a fraud mitigation tool which monitors Paypal and Credit/Debit card payment, it will decide to approve or disapprove payment.
Besides, it applies a payment limit, new user limits tend to be low and slightly increase as you make successful payments each time.
To have a better chance of succeeding the payment, we recommend matching your billing information with Paypal or billing information entered during checkout and attempting a smaller amount of payment.
If your payment is declined, we advise you not to try more than 3 times. Retry the payment next day or consider trying out the different payment options available.
For any issues or inquiries, you may contact us at helper@seagm.com
Thank you and we apologize for the inconvenience caused.
I'm beginning to think that this website is a sick joke, a very very bad prank.
The website suspended my account three times for no reason at all. Contacted customer support via livechat to get my account back. Got greeted with just Autobot messages. Got my account back anyway, ok no big deal.
I then try to purchase an iTunes gift card at a small amount ($15), got denied every single time it redirects back to their website. I have contacted support livechat for 3 times. Still the same messages pasted over and over by autobots.
All my info has been checked out and verified. I have waited days and days to retry payment. I have ONLY ONE payment option available (yet the bot keeps saying try another payment option). I have attempted smaller transactions. NOTHING WORKS. Payments just fail.
I will NEVER do business with this site again.
Hi Q P.
For your information, our system is equipped with a fraud mitigation tool which monitors Paypal and Credit/Debit card payment, it will decide to approve or disapprove payment.
Besides, it applies a payment limit, new user limits tend to be low and slightly increase as you make successful payments each time.
To have a better chance of succeeding the payment, we recommend matching your billing information with Paypal or billing information entered during checkout and attempting a smaller amount of payment.
If your payment is declined, we advise you not to try more than 3 times. Retry the payment next day or consider trying out the different payment options available.
For any issues or inquiries, you may contact us at helper@seagm.com
Thank you and we apologize for the inconvenience caused.
I bought a steam gift card with paynow which according to them was instant' made payment and even after the order expired i still didn't receive anything. So i contacted support and they are asking me to wait 3 days to confirm the payment
Great, totally instant' service here, not recommended to get
Hi! We’re sorry your experience didn’t match your expectations. Please feel free reach out to helper@seagm.com with your order details. We would love to help you to resolve your issues. Thank you.
I ordered the playstation network card for Australian, and the code worked. Price was cheapest i could find.
Hi! Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Get scammed for around 150$, up until now they didnt refund my money, such a $#*!ty customer service too
Hi Johnny, we understand that the amount is important to you. As such, our team managed to work out a fair solution for you in a very short time. Again, we apologize for the inconvenience caused. We always appreciate a long-term customer like you and hope that through this experience, your confidence in our company will be increased.
First the site denied my Paypal payment two times, so I contacted customer support to resolve the issue and they said to wait. I waited, but I just tried to login and it says my account was suspended. This sounds sketchy to be honest. Will never buy from them again.
Hi Jo R.! I'm sorry about what happened to you when making payment using Paypal. We get customers with similar experience as you everyday because we are using risk management system to prevent any financial risk and allows company to manage automatically. Hope to see you again. Thank you.
From the business
SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Games Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, your input can help us to serve you better. Please reach out to helper@seagm.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!