29 reviews for Shipito are not recommended

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Ian K.

Australia

2 reviews

0 helpful votes

Through with shipito

August 30, 2021

I have used shipito extensively since 2013. The service was excellent but in the last 12 months it has got worse and worse. I recently had an issue trying to ship stirrups and a saddle blanket to Australia and they package was constantly rejected because 'Australia post wont ship pet related products'. I think they are making up regulations. I have an Australia Post account and lodged an inquiry with them and got the following response -

'Hi Ian, Thanks for getting in touch with us regarding items you are receiving from USA. Firstly, I'd like to apologise for the delay in getting back to you. We've received a large volume of enquiries and are working hard to get back to everyone as soon as we can. As this related to importing items into Australia using a third party, I can provide limited information, you may need to discuss this with Shipito directly, as they will have more information around importing items. I am not aware of a policy that prohibits pet products specifically, and as this is a broad term I'm not able to see any information about this. This is not listed in our dangerous and prohibited goods guide, but you can also check this here: https://auspost.com.au/content/dam/auspost_corp/media/documents/dangerous-and-prohibited-goods-guide.pdf I'm sorry I wasn't able to help further in this instance, you'll need to reach out to Shipito for more specific information about which policy they are referring to, and if they can provide you clarification we may be able to help further. I would also like to take the time to let you know about our 24/7 live chat and call back features which can be located in your MyPost Business Support Tab. I would highly recommend contacting us using these features in the event you require assistance urgently as enquiries can take several business days before a response is received. Kind Regards, MyPost Business Specialist Australia Post Our contact centre is open Monday to Friday, 8am to 6pm

After back and forth with shipito they refused to ship by my preferred method and I had to choose a more expensive option.

When the parcel arrived it was packed in a box that was nearly double the volume of the goods in it, causing a major increase in cubed weight.

My experience with shipito over the past 8 years has been very good, but I have had multiple problems in the last 12 months and will now close my account. They have become very expensive and service has declined.

Date of experience: August 30, 2021