The head staff at Songfreedom must have no idea how bad their customer service department has been for the past two years, or worse, they are aware and don't have a care in the world about their customers.
If you contact them through their contact form *******@songfreedom.com you'll have a person called Nadaley maybe respond to you if he feels like it. He's the main customer service operative for the past two years and he does a horrible job ignoring the majority of emails and sometimes getting back to you on one email which is beyond frustrating. Just look at the reviews on this website for proof of this, all the complaints have been 'they don't get back to me'. If he does get back to you he'll generally weave around the matter at hand or try offer you petty discounts to stay on rather than outright cancelling your contract even if your time has indeed ended.
As people have mentioned on this website their new discounted Annual Yearly Subscription is a very deceptive trap to anyone who signs up on it making it virtually impossible to come out. At the end of the 12 months it automatically renews into the second year and will begin charging you at the full rates with no warning whatsoever. You will not have a warning in your account and worse off there's nothing in their membership fine print regarding this. You then resort to emailing them, only to have your emails ignored as the months tick by and more money comes out this time at a much higher rate. I hope they either fix this broken system through a Knight in Shining Armour reading all these reviews or someone brings a lawsuit out against them and takes them all down. Initially before I had even subscribed to the Year plan I asked Nadaley if it was for 12 months or if it was a perpetual subscription who after two weeks responded saying it's for 12 months. Fast forward 15 months I'm still locked in to the Year Subscription paying double with him ignoring all my requests to cancel.
Unfortunately the only way to cancel the contract is to do what this other user on here did and that is call up your bank, and have them cancel the bank card and dispute any refunds owed to you. Nadaley will then try threaten you as another user mentioned which you can then safely ignore by marking all his emails as Junk Spam.
Other emails you can try email are: Jason Groupp (*******@songfreedom.com), Jamie Howze *******@songfreedom.com), or the CEO Matt Thompson (*******@songfreedom.com). Keep in mind all of them will ignore your emails but always worth a try if one of them end up being legitimate and wanting to fix things with their shocking customer service.
Hopefully by copying and pasting this or saving this picture and sending it to those emails we can all bring awareness to the head staff and hopefully get them to fix their broken, messed up system. If anyone hears of any responsive email address that actually wants to help please post it online here. #FreedomFromSongFreedom