On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SpareRoom Reviews Summary
SpareRoom has a rating of 1.5 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. SpareRoom ranks 9th among Roommate sites.
We monitor reviews for authenticity
I have a four bedroom house for three roommates I am very happy as a homeowner to have had so many interested people. I have a lot to offer and am happy to welcome the right people. I found all three from Spare Room. I am truly content with the end result. If I ever need another roommate I will definitely only go with Spare Room. Hawthorne, CA USA
First of all they are WAY OVERPRICED! Better use other websites you will save money and time. Arrogant company in general and after I've been a user and paid hundreds and hundreds of pounds they suddenly decided to suspend my account.
UK only
Hello,
Our moderation team have confirmed with you directly that your account was removed for breaching our terms and conditions. If you need further clarification, please do not hesitate to contact them on 0161 768 1162 and they will be pleased to assist.
Best wishes
SpareRoom team
I am going to file with the bbb and attorney general to get my payment back. They say to email and they will get back to you- they didn't. I called waited in hold for 15 mi utes and I was printed to leave my phone number and someone would call me back soon- they didn't.
Hi Cassie, we checked our records and we can see we replied on the same day of your first contact and also again on 9/28/18 but did not receive a reply back on both occasions. Our replies may have gone to your spam folder so it's worth checking there and we'll also be happy to re-send the time-stamped replies through to you so you can see we replied. If you need any further help, please get in contact directly and our team will be pleased to assist.
The site is jam full of time wasters and people who don't read your ads. You can spend hours, even days, arranging views where people don't even show up! Their prices are way too high and the 'service' is non-existent, with messages unresponded to and calls unanswered.
On the other side, I tried finding rooms on there before and it was an absolute nightmare. Most were already taken, or they just ignored the message, or sent a $#*!ty auto-response. In other cases the place was totally unsuitable, and a few were blatant scams. The odd gem is on there but you'd be better off pinning a 'room wanted' ad onto a community noticeboard.
Definitely not recommended.
This site seems to have more fresh Ads than Roomster, but I have been a member for months, and am still looking. I send messages and wonder if recipients even receive them, as I have gotten few responses.
Hi Fran, it looks like this was a few years ago when we were still new to the US, we've grown considerably since then so do check back if you're ever looking for or offering a room again!
Best wishes
SpareRoom Team
And I decided to post an ad, for a roommate. MUCH better than CraigsList, even though a small fee is involved (you can use the free version, but then you have to wait 7 days before someone can contact you). The phone didn't answer and I don't like how they don't make the policies very clear up front, which is why they only get 3 starts. Do it right, SpareRoom, and even if people have to pay a little bit, you'll quickly win over the CrapList, I mean CraigsList crowd. That service is free with no waiting, but HORRIBLE now.
From the business
SpareRoom: Find Roommates and Rooms to Rent
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori,
Thanks for taking the time to let us know and it's fantastic to hear SpareRoom has been helpful in your search. We hope that everyone settles in well and if you need any further help feel free to get in touch!
Best wishes
SpareRoom Team