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SSENSEReviews 1,204

2.5

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SSENSE Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.

This summary is generated by AI, based on text from customer reviews

service
264
value
225
shipping
252
returns
206
quality
211
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New York
109 reviews
1121 helpful votes
Follow Alex P.
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It's a fun virtual styling tool basically. You can browse sweaters, dresses, accessories, shoes and make the style spreads commonly found in fashion magazines. The items are clipped from various sources across the web - fashion retailers, brands' sites, etc so it's a fun way to discover new brands and browse new styles. Of course some of really nice items tend to be high luxury - Yves Saint Laurent, Louboutins, etc that cost $800-$1k an item and wouldn't realistically be a catalogue of what you have if for example you were trying to create a style collage based on items you might have, but it's a great starting point for finding similar items to match outfits you have in mind or might want to buy. A useful tool I've found is the ask advice section. You can post some items you need advice on, matching/sizes and people will pull up other items to answer.

A note that, the images obtained are "clipped" from other websites - so there can be limitations on how well they're representative of a 3D outfit.

Date of experience: April 26, 2011
Georgia
1 review
7 helpful votes
Follow jim k.
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I signed up for a contest and then it took me to their store. Ssense... LOL
Oh my gosh... that is the ugliest cheapest crap there is around... Not only that their prices are out of this galaxie. Jewlery has no gold whatsoever and is sky high.
Any body buys this crap is a fool...
You have better stuff at walmart... man... Dont buy here folks... don't be stupid.

Date of experience: March 19, 2011
Connecticut
1 review
6 helpful votes
Follow T G.
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I bought 2 pairs of shoes from them. My order was shipped to me promptly. However, one pair of the shoes are not of the same quality as I saw in Nordstrom store. 2 weeks later the price was dropped on the website so I request a price adjustment. Here is the reply:

Unfortunately my accounting department has determined that the discount cannot be applied to this order. There are 3 rules for applying the discount to a previous order:

- The item was not initially purchased on Final Sale
- The exact same item (in the same color and size) is still available
- The package must still be in our warehouses.

Personally I think the last 2 rules are ridiculous. And they did not mention any of those rules on there customer service page.

NOT a good site.

Date of experience: January 26, 2011
Germany
9 reviews
32 helpful votes
Follow Fran S.
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This is one of my new favorite sites! It is a bit adictive actually. You can create (drag-drop) your own outfits and choose from hundrets of fashion pieces. Make a collage and also drag in other favorite items such as nailpolish or bodylotion into the collage. They pretty much have every company to choose from. And if they don't have it, you can load up your own items. It is easy and fun. A real chick site! Try it!;-)

Date of experience: November 21, 2010
New York
1 review
6 helpful votes
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I bought a diesel leather jacket from them and it turn out that the jacket has so many leather defect marks on them. The material they used are cheap and light compare to the real Diesel leather jacket. The leather jacket is made in India. They said that this is a final sales item and cannot be return but they never mention on the product description page or anywhere on their website that this item is final sales.

Date of experience: January 29, 2010

From the business

The two storey SSENSE boutique is located on the waterfront of Montreal? Ûªs historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...


ssense.com
Founded in 2003
Montreal, QC, Canada
+144