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ThemeForestReviews 71

1.5

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ThemeForest Reviews Summary

ThemeForest has a rating of 1.5 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ThemeForest most frequently mention and customer service. ThemeForest ranks 122nd among Image Editing sites.

service
23
value
20
shipping
16
returns
18
quality
19

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California
1 review
4 helpful votes
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Their themes are terrible, most of them don't work properly, they don't issue you a refund, the most stupid costumer service

Date of experience: December 1, 2020
India
3 reviews
1 helpful vote
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Stealing money
November 25, 2020

I purchased a theme that was offered a lifetime update. However, the theme was never updated and later removed from the site within two months of purchase. Now the theme is useless and ThemeForest is even declining the refund.

Date of experience: November 25, 2020
Australia
1 review
10 helpful votes
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I have purchased a theme for $59USD which claims that its fast, the code is to high standards, easily modified, and has great support. However, the problems began soon after my purchase, firstly with some broken code that was causing timeout issues on my webhost. I brang this up with support, 3 days later was told to simply change my hosting because other people have been using it just fine. NO, I do not want potentially crappy code to take down my site at the worst possible time. Then came other irritations like having overly complicated systems that should just be left to plugins to handle. Even the most simple modifications require developer or support (which is incredibly slow). The website, takes over 10 seconds to load even though I was promised fast speeds up there with the best themes. And the final straw, when I tried to warn others about a shady developer with poorly written code and a bunch of other issues, my review was promptly deleted. This is deception and themeforest/envato needs to be sued. Because people look at reviews to determine whether something is worth buying or not. I have not yet requested a refund, but I will be filing a chargeback with paypal if I don't get every cent back because I was not delivered what was promised.

Date of experience: October 12, 2020
India
1 review
0 helpful votes
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Bad experience
July 22, 2020

Whenever I place my order I why do they block my account customer service is also not supporting they didn't give any solution yet and not enabling my account

Date of experience: July 22, 2020
RU
1 review
5 helpful votes
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Despicable cheats.
June 13, 2020

So many people can't be wrong, I ignored these reviews and here I am writing. Never buy anything from these following domains: AudioJungle, ThemeForest, VideoHive, GraphicRiver, 3DOcean, CodeCanyon, PhotoDune, ElementsStudio. They are all owned by the same scam company. They will gobble all your money and lock your account with some silly excuse.

They will never unlock your account and You will end paying more money. Never buy anything from them, You can donate the money to some charity rather than these crooks. They will never allow you to rate negatively unless you rate 5 star. If you will insist with your reviews, They will lock your account and never reply to your emails.

Such despicable cheats.

Date of experience: June 13, 2020
Romania
2 reviews
19 helpful votes
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First hand experience of having my bad reviews DELETED off the platform as if they didn't happen. Reviewed 2 stars on a very expensive, very-well selling WP theme (listingpro-multipurpose-directory-theme). After about several hours my review was no longer.

Date of experience: April 21, 2020
AE
2 reviews
8 helpful votes
Follow G E.
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I purchased themes and plugins from this site. I just bought Reflector theme, (which ahs 4.5 stars) which I was totally unhappy with. So I asked for refund and here is what Envato returned back to me: "- you do not have sufficient expertise to use the item;". So basically they are blaming me for not being an expert, because this is the only item that applies to me in the email they sent. Excuse me, but I am maintaining 20+ websites and doing everything on my own, using many plugins and themes for many years now.

Just a bad bad web portal. No wonder they have bad rating. Just wasted 40 USD due to their greed. I hope they go out of business and surely I will look for alternative sites.

Date of experience: April 1, 2020
GB
1 review
2 helpful votes
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THIS COMPANY IS A SCAM! THEY HAVE JUST CHARGED MY CARD $1728. 00 AND THEY HAVE SAID THIS IS FOR A PLUGIN SUPPORT! I HAVE TRIED CONTACTING THEM AND THEY HAVE IGNORED ME ON 4 OCCASIONS!

Date of experience: February 11, 2020
Latvia
2 reviews
1 helpful vote
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Great
December 3, 2019

Service is great and have purchised a lot from them developers usually answer fast and i am overall satisfied with their service

Date of experience: December 1, 2019
India
6 reviews
4 helpful votes
Follow Abhishek M.
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Good themes but customization or suiting to specialized purposes is not very good. They need to improve on quality given what they are charging. Moreover intimation when the acc will get locked needs to be done regularly.

Date of experience: August 5, 2019
Turkiye
1 review
4 helpful votes
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Hi, I have a terrible problem. I bought a $61 theme on May 31.
Then I still can't login to my account. I send 3 Times ticket. The first answer is that your account is controlled by our team.
I got a new answer today;

( Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.

Please note the decission will not be revoked.)

I'm asking now when Will my $61 be refunded?

As you can see the situation I advise you please purchase more reliable sites.

+1
Date of experience: June 4, 2019
Georgia
1 review
0 helpful votes
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Yearly subscription
April 1, 2019

Tried their yearly subscription... what a scam. Most the templates they sell are not included in the subscription... they take forever to reply to support emails... I am still trying to get a refund..

Date of experience: April 1, 2019
South Africa
4 reviews
13 helpful votes
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I am pleading with any website developer looking to purchase themes from themeforest, please do not, I purchased a faulty theme from themeforest that wasn't coded properly, I contacted the author and he reported me to themeforest? Themeforest quickly disabled my account, I got scammed out of $120 just by dealing with this scam, stay away, I purchased the Classiads - Classified Ads WordPress Theme and Anna from Envato disabled my account, terrible people.

Date of experience: March 19, 2019
South Africa
1 review
4 helpful votes
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Hello,

I purchased a theme from themeforest a week ago, theme was badly done, many bugs and errors, I requested a refund and the author refused, I contacted support and they disabled my account telling me there is no refund for me, so to recap, I bought a theme called (Classiads - Classified Ads WordPress Theme), theme had many problems, requested a refund and my account gets disabled, I won't be dealing with themeforest anymore

Date of experience: March 14, 2019
Australia
2 reviews
1 helpful vote
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Pathetic, they delete your bad reviews of themes and there is no refund despite their terms and conditiosn saying ther eis a refund

Date of experience: February 16, 2019
Alabama
2 reviews
0 helpful votes
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Buy a theme elsewhere
February 14, 2019

The site is garbage. If a provider on it sells you a $#*! product there is no way to get a refund if they author refuses. They say there is a dispute process but offer no links to file a dispute and no way to contact themeforest. Worthless.

Date of experience: February 14, 2019
Florida
1 review
5 helpful votes
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Don't buy from Themeforest. You would be frustrated and disappointed! When it comes to developer vs user, Themeforest acts unfairly against users. The developer threatened to delete my API if I don't remove my review for their theme and I reported that to Envato market. Envato (Themeforest) didn't do anything about my report but instead deleted my review! My review was my own experience with the theme and all true and correct.

Date of experience: February 5, 2019
GB
7 reviews
29 helpful votes
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Don't buy from themeforest if you dont want to be disappointed like me! Quite a number of my purchases are "no longer available" and themeforest wont tell you why. They remove your downloads and gives no explanation leaving you out of money and potentially vulnerable to viruses and even lawsuits if the theme was removed for copyright reasons for example. You only have to look at sitejabber and trustpilot to see just how many people have themeforest/envato have annoyed.

Date of experience: January 19, 2019
California
1 review
4 helpful votes
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I purchased the Medici theme and it wouldn't install completely (no demo content, etc.) due to a glitch with the clever-vc-addon. Themeforest assured me it worked so I installed it for the third time on a completely separate server. Exact same results. And they removed my one star rating and comment.

Date of experience: November 30, 2018
Canada
1 review
1 helpful vote
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Horrible Scam
October 25, 2018

As others pointed out, they delete negative reviews for themes. I bought a theme that didn't work, spent hours and hours on trying to fix it. I finally contacted support and they blamed everything but themselves. Then they worked on it for longer than they expected to (because the theme is buggy as hell) and finally asked me if I could take a look if the theme now looks ok. It did look somewhat ok. However, the functionality of the them was still broken and most features still didn't work. At this point I told them I paid for the theme so I don't have to waste time building it and I am wasting my time on it, so I want a refund, because the theme doesn't work. They said no. Now, what's even worse is that the negative review gets deleted every time. I give them a negative review over and over again to warn other people of the bad theme, but every time it gets deleted. This is very scammy, because it doesn't let you know of any issues the theme has before you buy it. You think you're getting a 5 star theme, but only because every negative review is deleted. Needles to say, I am never buying from themeforest again.

Date of experience: October 25, 2018