The MineReviews 484

Can't believe Lowes would tarnish their reputation being associated with this company.
Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.

I have to agree with any negative comments. I found what I thought was a deal on cabinet hardware on website where they were a "marketplace seller" (I believe they've been thrown off that website). Everything was CLEARLY listed in lots of 10. I ordered maybe 10 lots of 10. I received one of each item only, basically 10 percent of my order. I sent messages several times. I finally got a response over 2 weeks later. Oops, sorry that was wrong. They'll send a label to return. I pointed out that they should fulfill my orders since it was not my mistake but I've yet to hear back from that message. UPDATE: After two MORE weeks, finally got a response to the last email saying sorry, they wouldn't fulfill the order but they would send a return label, which took two more days. But ONE MONTH and 4 days later, I still don't have my money back.

I also bought a mortised doorknob a couple of years ago directly from their website. It started coming apart in a matter of weeks.

I bought a greenhouse that disintegrated in the wind after only a few months and they would not refund my money. They have a strict 90 day policy. This is not LOWES people.

They have an ebay store which they state they have "More than 10" of an item. ATG Store Item #*******, Ebay Item number #*******756. It's a salt and pepper grinder set by Modernhome. This is a standard cheap chinese made set that is available at 20+ other stores on Ebay and the web. They sent me an email stating that it's backordered. I called them, and it's backordered until Feb. I tried to reach them 2 times via Ebay resolution center, called them, and live chat. They still have not cancelled my order and refunded my money. They take people's money for stuff they don't stock, and then make it VERY hard to cancel the order and get a refund.

The person that took my order was very helpful. She provided me with additional information on the product and let me know the other options available. Glad to have done business with atgstores.com. Will order again.

I received order quicker than expected:
Order: #*******
SOSS Door Hardware
Ordered on: 10/29/2016, 4:26 pm
Shipped on: 10/31/2016, 1:31 pm
Delivered on: 11/03/2016, 1:28 pm

Ordered a dresser. It took a couple weeks to arrive and when it did, the dresser was badly damaged; although, the packing box was fine. The delivery driver took the dresser with him and now we are past 3 weeks for my refund. I have been on live chat with them 6 times now trying to get this straightened out and their customer service people are garbage. Still hoping this last one I dealt with yesterday can finally resolve this issue. I have been told multiple times to wait 48 hours for them to process the refund and then up to a week to see it on my credit card statement. Bills are due and I don't want to pay for this or the accumulating interest.

I cannot even begin to describe how horrible of an experience we''ve had with ATG stores. Awful. We ordered a bed over 30 days ago and still do not have the correct product! First, we were told the bed would ship immediately, which it did not. After talking to several reps, we finally found one that got the shipment going. The product arrived within 2 business days via fed ex freight. Horrible packaging, one box was ripped open, and another said "BAD" in big, bold letters on both sides of it. We unpacked to see just what we had and what might be "bad," and found we were sent two headboards, rather than the headboard box and footboard box we needed, not to mention one of the headboards was damaged (one in BAD box). We thought, this can''t be difficult, 100% not our fault, and we promptly called in. We very clearly received two headboard boxes. That was over 2.5 weeks ago and we still have not received the correct product. I have called in, live-chatted, and emailed countless times, and my husband has too. Each time we end a conversation we confirm that someone will get back with us ASAP about the status of our order, and not ONCE has anyone done that! We have to call back in each time! They just cannot seem to get it right, nor have they made us a priority. It''s like beginning a brand new conversation each time we call, and they seem to be confused by this simple problem. We''re told a "manager is getting on it and hot-rushing" our replacement part one day, to being asked to provide more pictures of a product we don''t even have (footboard) two days later! It''s absolute craziness and so absurd that we''ve questioned if we are on some TV show where they test your limits. I would never, EVER recommend this company to anyone unless they enjoy a runaround and wasting their time/money. We still have not heard from one person in a superior rank, and we''ve shared our frustrations freely. DO NOT BUY FROM THIS COMPANY!

Horrible, I placed the order on 08/18/2016 10:23.43AM PST. They Charged my credit card in full on 08/19/2016. I received an e mail on 08/25/2016 regarding order status update, with tracking # ATG******* estimated delivery 08/31/2016. But when I check my order status, shows nothing, but the link shows some logistic company (my seko) and their phone number *******263, when call them they said pickup attempted with ATG they don't have the product. I haven't received any call or email from ATG regarding order not ready or back order. I took a day off from my work to get this delivery, all waste of time.
Spoke to ATG customer service rep today 08-31-16, according to rep, the product is back order and not ready to ship until October "pathetic". So after all this mess I cancel my order today 08-31-16 and according to customer rep, I will get this refund 1 to 3 business days and hope fully I will get it.
My suggestion: ATG please give at-least one courtesy email to your customer's if order is delay or back order.
Please do not give any business to this company, beware they are just scammer.

I ordered a dresser on 7/31/16, of course my credit card was charged immediately on 8/1/16. I received an email on 8/4/16 saying my order had been shipped. On 8/7/16, I clicked on the link that was a tracking number and it took me to CEVA Logistics. When I got to that site, it said that the tracking number could not be found. For the next 5 days I called customer service at ATG multiple times and each time was promised a call back, only once did someone call me back. I called each day and was told it was being worked on.
As of 8/15/16, my dresser has not arrived and I don't have a tracking number. I called ATG to cancel the order and they told me it will take 3 to 5 business days to issue a refund-credit. Actually they said it will appear in their system as a return because that is the only way their system will allow them to refund my money. I sure hope they don't think I am returning something I never received.

Shop elsewhere. This company doesn't have it together.

We placed order for a fire pit on 5/29 that the website indicated would ship by 5/31. On 5/31 we received an order status update indicating the ship date would be 6/3. I went online to verify that the item had shipped on 6/3 only to find that the ship date had been changed to 6/11 (no notification was sent to us). We then called Customer Service to request they confirm the actual ship date and were told that they showed 6/3 (even though the website order status reflected 6/11). They were going to verify and return call; did not receive return phone call so we called again on 6/7. Again told they would verify and return call; no call received. On 6/8 we received an order status update indicating item was on back order and would ship 6/30. Credit card was changed on 5/31 despite the fact that item had not shipped (and apparently would not ship until 6/30). Very poor customer service; will not use site again.